Hudson's Bay
About
Most stores can't trace their roots back three centuries, but this one can and that kind of legacy draws shoppers with fashion and home essentials, including its iconic multi-stripe blankets.
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The area
Address
Neighbourhood: Financial District
How to get there
  • Queen • 2 min walk
  • King • 4 min walk
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

3.0
3.0 of 5 bubbles24 reviews
Excellent
9
Very good
2
Average
2
Poor
1
Terrible
10

Fan F
8 contributions
1.0 of 5 bubbles
Jan 2024 • Solo
Attempting to contact Customer Service chasing a Mattress that is now 3 weeks past delivery. Three unsuccessful hour plus holds and several unanswered emails. Only option now either Legal advice or a visit to the nearest Bay Store .... 100 miles away.
Appalling Customer Service. Avoid Avoid Avoid!
Written 9 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ali V
1 contribution
1.0 of 5 bubbles
Dec 2023 • Solo
I recently faced a terrible experience with The Bay's customer service. Ordered on Dec 14, 2023, received on Jan 5, 2024 - way overdue. Six calls to return, each lasting an hour, with poor English communication and zero customer care. My recommendation: Avoid The Bay for a hassle-free shopping experience.
Written 30 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kevin C
2 contributions
5.0 of 5 bubbles
Dec 2023 • Solo
Most recently I have had a string of very poor customer service experiences with the Hudson’s Bay. Lost items, poor customer service support from 1-800 number as well as ridiculous wait times.
Yesterday I had the pleasure of having David in Rwanda take my call and let me tell you to bad the Bay cannot clone this gentleman. He made everything right and made sure I was happy with everything before getting off the phone.
Thank you David
Written 27 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jake L
1 contribution
1.0 of 5 bubbles
Dec 2023 • Solo
The worst customer service I have received by a company ever. Ordered over $200 multiple items order. Plates came smashed. They refused to send a replacement or refund the order. Only offered to refund 1 of the smashed plates. Will never be shopping at the Bay ever again.
Written 21 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kate M
1 contribution
1.0 of 5 bubbles
Jun 2023
The change rooms in B. C. are deplorable, especially Langley and Abbotsford B. C. Disgustingly dirty. I have commented to staff and they do not even pretend to care. Layers of dirt. Beige rugs that have turned black. Unidentified spears on the wall. I have noticed lately some of the clothing on the rack has unidentified smears on them. Absolutely gross. I avoid shopping there it is so bad and have switched to other stores. This chain is so over the top expensive, I don't understand why such filth.
Written 22 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

M4MOM
Burlington, Canada114 contributions
5.0 of 5 bubbles
Aug 2023 • Family
The Bay is an iconic Canadian historical store. I particularly like their range of products.

Read up on the history before visiting.

They have stores in most malls.
Written 12 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Robert T
Toronto, Canada3 contributions
2.0 of 5 bubbles
May 2023 • Couples
As a loyal customer of The Bay department store in Toronto for over three decades, I am utterly dismayed and appalled by the deplorable state of customer service I experienced during my recent visit on May 17, 2023, at 6:00 PM. The store's severe decline in Customer Service has left me questioning whether my future patronage is even warranted.

Upon entering the store, it was evident that it was not busy, with only a handful of customers on the Men's floor. Despite the low foot traffic, I encountered an immediate roadblock when attempting to find a salesperson to open a fitting room for me. To my astonishment, the salesperson I finally found seemed utterly inconvenienced by my request.

With perseverance, I decided to proceed with my purchase of four shirts, totalling close to $250 However, my enthusiasm quickly turned into frustration as I approached a checkout desk with two salespersons engrossed in a personal conversation. To my disbelief, I was informed that they could only process transactions for Hugo Boss products.

Forced to seek another checkout desk, I encountered further difficulties. The two salespersons I approached struggled with basic tasks, such as accurately pricing the items and applying the clearly advertised Seniors discount, despite it being Tuesday, the designated discount day. The store was plastered with signs promoting this offer, yet the employees seemed completely oblivious.
Written 17 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michelle L
Canada1 contribution
1.0 of 5 bubbles
Apr 2023
I received a "Bay Days" mailer. Went to the luggage department at the Yorkdale location on April 17th at 8pm to purchase Bugatti carry on luggage as it stated that it was 66-70% off. There was no one anywhere near the luggage department for help. When I was ready to pay, I literally had to scream "HELLO!!!!! HELLO!!!!! IS THERE ANYONE HERE SO I CAN PAY?" Eventually someone came. That night, a friend told me to look at Costco.ca luggage. I had just paid $199 plus tax at HBC with their "bay days promotion". Costco has the exact same bag for $129, no sale. I called HBC customer service first thing April 18th and they told me they do not price match. I was a loyal HBC customer for years- not anymore. This is my first ever trip advisor review in 57 years.
Written 19 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

david n
Manchester, UK4,795 contributions
5.0 of 5 bubbles
Jan 2023
Always a great shopping experience and usually with lots of bargains to boot. One of the best places for variety.
Written 6 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lowbk
Singapore, Singapore205 contributions
3.0 of 5 bubbles
Dec 2022
Big department store, great for shopping.

But it will not be easy to find a sales assistant if you need help.
Written 23 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Hudson's Bay - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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