We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: 26 Castlefrank Road | Ottawa, Ottawa, Ontario K2L 4B4 , Canada
Phone Number: +1 613-836-5913
Website
Today
08:30 - 18:00
Open now
See all hours
Hours:
Sun 09:30 - 17:00
Mon 08:30 - 18:00
Tue - Fri 08:30 - 20:00
Sat 08:00 - 18:00
Description:

The SPA Day Retreat in Ottawa, ON. offers premier Aesthetics, Hair and RMT...

The SPA Day Retreat in Ottawa, ON. offers premier Aesthetics, Hair and RMT services, with numerous lounge areas, outdoor patios and complimentary beverages. Well suited to accommodate group bookings, with an expansive capacity to attract the corporate market for day retreats, and teambuilding events accompanied along with beauty, tranquility and blissful ambience. We specialize in catering to bridal parties to help create a very special day. Delectable in-house catering is available to complete your SPA experience.

read more

TripAdvisor Reviewer Highlights

Read all 61 reviews
Visitor rating
  • 28
    Excellent
  • 11
    Very good
  • 4
    Average
  • 9
    Poor
  • 9
    Terrible
Gorgeous venue... Excellent care!

My husband and I recently treated our office staff to a morning at the SPA. Every year, we choose a Spa to treat our hardworking staff of 10, to celebrate the upcoming... read more

4 of 5 bubblesReviewed 2 weeks ago
TammyH222
,
Ottawa, Canada
via mobile
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

61 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 61: English reviews
Ottawa, Canada
Level Contributor
108 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

My husband and I recently treated our office staff to a morning at the SPA. Every year, we choose a Spa to treat our hardworking staff of 10, to celebrate the upcoming season Erika, the Spa Co-Ordinator, did an excellent job working out the schedules for 11 people with 2 treatments each.... Not an easy task. She took on the... More 

Helpful?
Thank TammyH222
Ottawa, Canada
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 October 2016

So disappointing, my daughter and I thought we would step up our mani-pedi experience as a treat and head to the Spa. Started off ok, however my daughter's toes were a mess, polish all over the cuticles, Polish bubbled, toenails were shaped so oddly. Very limited color selection. The mani was even worse, she ended up having them take the... More 

Helpful?
1 Thank Runnergirl46
Ottawa, Canada
Level Contributor
52 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
1 of 5 bubbles Reviewed 9 August 2016

I've given this place too many chances and I'm officially done. This evening, I went for a relaxation massage where I was told midway through, that they were out of the regular slippery gel and instead were using a thick paste type of body cream. My body is absolutely raw and I had to ask her to stop as I... More 

Helpful?
2 Thank lisalisa114
Ottawa, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 20 June 2016

i have been going here for several years for pedicures and other services. I used to look forward to the amazing services and great experience. However, they have made some changes that are making me reconsider...they now 'clean' the pedicure station while you are still in the midst of your service!! The nail polish that they have switched to is... More 

Helpful?
2 Thank pbradley111
Ottawa, Canada
Level Contributor
47 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 19 April 2016

I and two friends went on a Friday afternoon and had a great time. I had a massage, scrub and pedicure with three different providers. One thing that impressed us was how the providers was so consistent in their service delivery - they asked the clients the same questions, the cleaned their stations in exactly the same way. It was... More 

Helpful?
Thank RunyHuny
Ottawa, Ontario Canada
Level Contributor
47 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 February 2016

Every thing is great . But no elevators too many stairs . So sad as I had to stop going there because of that . Also other clients I know was the same problem . That does not take away from the Spa just lovely . The home the enviroment. Everything .

Helpful?
Thank patricialafleur384
Ottawa, Canada
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 8 January 2016

I love this Spa; both locations. It's the one indulgence I allow myself for manicures, pedicures, and hair colour and styles. I regularly take my daughter when she's home for first-class treatment and bonding! Sadly, regretfully, and disturbingly they have stopped serving coffee to their guests......I'm not sure they get it? I rush to get there, as I'm sure others... More 

Helpful?
3 Thank KaperKid
Ottawa, Canada
Level Contributor
52 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
1 of 5 bubbles Reviewed 29 September 2015

It seems as though this place hires just anyone. It is really a shame because the building looks so nice but the service/quality is subpar. I've been here quite a few times and lately have not been pleased. A few weeks ago the young lady who was doing my mani & pedi mentioned how she's looking for work elsewhere because... More 

Helpful?
6 Thank lisalisa114
Gore Bay, Canada
Level Contributor
76 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 29 September 2015

I regularly make it a point to book an appointment here whenever I am going to visit the Ottawa area. Massage, facials and pedicures are always expertly done and so enjoyably relaxing. My massages are always therapeutic in nature and expertly performed, adhering to recipe list ( a list of muscles and joints) provided by my trainer and physiotherapist. Friendly... More 

Helpful?
Thank ShannonM4
Ottawa, Canada
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 22 July 2015

I went for a hair appointment and had a terrible experience. The stylist taking care of me was extremely rough. She was pulling my hair and even scratched the side of my ear. She was actually hurting my scalp by brushing my hair too hard to a point where I said "ouch" a couple of times--I wouldn't go back here... More 

Helpful?
4 Thank Sanj K
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this review

Hello Sanj K, Thank-you very much for taking the time to review your most recent visit to The SPA. We are sincerely apologetic for the dissatisfaction you feel towards your experience. We are highly interested in speaking with you in order to rectify your concerns. Please do not hesitate to contact either SPA location at 613-820-7721 (Bells Corners) or 613-836-5913... More 

Travellers who viewed The Spa Day Retreat also viewed

 

Been to The Spa Day Retreat? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Questions? Get answers from The Spa Day Retreat staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?