Aerosports Trampoline Park
Aerosports Trampoline Park
3.5
Monday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
10:00 AM - 8:00 PM
About
For fun and fitness for adults and kids of all ages, visit Aerosports Trampoline Parks. Aerosports Trampoline Parks is a large PLAY complex featuring trampolines: -30 000 square feet of Fun -Aerofit Trampoline Aerobics -Trampoline Dodgeball -Bounce Boards & Skis -Foam Pits -Small kids arena... -Arcade -Snack Shack -Free WiFi & Lounge -Birthday Parties -Corporate Parties
Duration: 1-2 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
3.5
49 reviews
Excellent
22
Very good
5
Average
3
Poor
5
Terrible
14
T C
1 contribution
Dec 2023 • Friends
The last few months have been so disappointing. We went to a party in December and there were 6 simultaneous birthday parties. The place was bedlam, hundreds of kids crowded onto the trampolines and slides, staff were ignoring big kids running around and knocking down smaller kids, people were packed in like sardines, when I asked about fire code, they said that their computer tracks the people in the building; but that’s not true - it only tracks the jumpers. So all the parents for the parties weren’t counted against their building capacity. They had one of the front doors locked so if there’d been a fire, it would have been hard to escape. Incredibly dangerous. Staff were waving sparklers near helium Mylar balloons indoors. All of this was communicated to their customer service email address with no response given. And they’ve removed the 30 and 60 minute jump options, you have to book a minimum of 90 minutes which is way too much for little kids. If you want to encourage people to linger, fix the arcade games - half of them are broken. What used to be a great time for kids is now a cash grab with no concern for the safety of the guests.
Written 5 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle
1 contribution
Mar 2022 • Family
We ordered tickets online for our son's birthday party and had 20 of us attending. As soon as we walked in the door to show our tickets the place was a complete mess. We came 20 mins before our time slot and didn't get checked in until half an hour later. The worker advised us we couldn't stay longer after our time slot we must leave. What a joke you guys have a slow process that are disorganized and we paid for twenty people to come and take our money and cut our time short. Also since we didn't have a party room booked the worker advised they are more of priority which was very rude. Never going back as the customer service was awful. Also, I noticed there was no security and people checking wrist bands. Seems like many jumpers didn't have which looked like they paid for two people and jumped for free.
Written 22 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jodi
1 contribution
Mar 2022 • Family
We Pre-purchased tickets online for my family and a few of my daughters friends for her birthday. Waivers were completed online in advance too. The “express” line for advanced tickets was painfully long, the facility itself was not clean and the bathrooms were gross.
The slides and ninja obstacle course were fun, the kids had fun, but we will not be returning because of the inefficient check-in, how busy the place was and how dirty the place was.
The slides and ninja obstacle course were fun, the kids had fun, but we will not be returning because of the inefficient check-in, how busy the place was and how dirty the place was.
Written 18 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashish M
5 contributions
Aug 2024 • Family
Amazing Experience. I was not expecting such ambience inside a trampoline park frankly. Great Job and Highly recommended.
Some of their attractions are not available in any other trampoline park or indoor recreational places. I specially like the Valo Jump & Wipe out.
I found the facility to be very clean and employees making visible efforts to keep the facility clean. Some of the kids threw paper napkins and empty glass but it was cleaned almost immediately by a staff member.
Good Customer Service, Value for Money and excellent overall experience will bring me back here again & again.
Some of their attractions are not available in any other trampoline park or indoor recreational places. I specially like the Valo Jump & Wipe out.
I found the facility to be very clean and employees making visible efforts to keep the facility clean. Some of the kids threw paper napkins and empty glass but it was cleaned almost immediately by a staff member.
Good Customer Service, Value for Money and excellent overall experience will bring me back here again & again.
Written 3 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra
2 contributions
Nov 2020 • Family
If possible would give them 0 for the lack of service and clear information about access and procedures around covid-19. Purchased a ticket, went there with a 4 years old just to be advised I cannot enter with him unless I had a ticket too. Meanwhile I called the day before and this wasn't commucated.
Furthermore this place finds it normal for kids 3 and 4 years old to be left there on their own without full supervision and calling on their waiver if anything happens.
Definitely would not recommend this place to anyone anymore!
Furthermore this place finds it normal for kids 3 and 4 years old to be left there on their own without full supervision and calling on their waiver if anything happens.
Definitely would not recommend this place to anyone anymore!
Written 28 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Utkarsh G
Oakville, Canada2 contributions
Jul 2024 • Family
Amazing place for family trip. Kids totally loved their fully renovated facility with so many newer games. They have Canada's only Valo Arena which even us grown up loved playing.
Clean and well supervised facility. Well connected with Hwy 403 exposure.
Clean and well supervised facility. Well connected with Hwy 403 exposure.
Written 31 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vikramanand
Toronto, Canada4 contributions
May 2016 • Family
We had a large birthday party booked for 25 kids at the Trampoline park with kids ranging in 3-8 yrs age group. Got assigned 2 energetic and always smiling 2 hostess to help in check in and setup.
As soon as we went beyond the check in area to the play & jump area, realized it was crazy hot in there. We were offered a drinks station setup with ice and water for our guests. Nice gesture and we were busy getting our guests checked in did not realize how bad it was inside.
One by one parents of other kids from the party started asking about air conditioning and we started to inquire, no response other than its just hot in here. After talking to a few different employess got 2 different stories - one that the air conditioning is broken and another that the Manager keeps the air conditioning controls under lock and key and only turns it on occasionally thru the day. Trying to save money by turning off air conditioning when its 30C outside!! This is just unacceptable and unethical as a business practise. Even if the air conditioning was broken, we as paying customers should have been advised by management in advance and offered apologies to say the least. But none was offered.
The kids were all drenched in just a couple of minutes, the parents were uncomfortable in the waiting are - it felt like you were in a Sauna. Most of the smaller ones did not play more than 15-20 mins as it as way too uncomfortable. Seriously.. this was the worst experience at any kind of play area that we have been at.
The only thing that did go well was the 2 hostess did everything possible to keep us hydrated and made sure that the water pitchers were always full and cold. And that should not have been the highlight of the visit.
As soon as we went beyond the check in area to the play & jump area, realized it was crazy hot in there. We were offered a drinks station setup with ice and water for our guests. Nice gesture and we were busy getting our guests checked in did not realize how bad it was inside.
One by one parents of other kids from the party started asking about air conditioning and we started to inquire, no response other than its just hot in here. After talking to a few different employess got 2 different stories - one that the air conditioning is broken and another that the Manager keeps the air conditioning controls under lock and key and only turns it on occasionally thru the day. Trying to save money by turning off air conditioning when its 30C outside!! This is just unacceptable and unethical as a business practise. Even if the air conditioning was broken, we as paying customers should have been advised by management in advance and offered apologies to say the least. But none was offered.
The kids were all drenched in just a couple of minutes, the parents were uncomfortable in the waiting are - it felt like you were in a Sauna. Most of the smaller ones did not play more than 15-20 mins as it as way too uncomfortable. Seriously.. this was the worst experience at any kind of play area that we have been at.
The only thing that did go well was the 2 hostess did everything possible to keep us hydrated and made sure that the water pitchers were always full and cold. And that should not have been the highlight of the visit.
Written 2 June 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Teresa M
1 contribution
Mar 2019 • Family
My two daughters alongwith their kids (My grandkids) visited this awful place (being march break, took time off from work) on Wednesday. From the onset of them getting on the trampolines, they were being watched like hawks by the employees, and were constantly being reprimanded because my grandson (Whom is autistic) kept wanting to jump with his Aunt. My two year old grand-daughter kept falling and when my daughter (her mum) would go to pick her up,she was yelled at. When my daughter informed the manager/owner that her son had autism, his response was "well then use your common sense" . and if you want you can leave and get your refund. After long discussions of over 20 minutes were informed that they would not get their refund because there were there for 40 minutes, 20 minutes of which was spent talking to a very uneducated manager/owner. If this is not resolved, I will be taking this to the media. will never recommend this facility.
Written 14 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheikh N
2 contributions
Feb 2022
Best place for kids birthdays in GTA. We had birthday last month, kids really enjoyed. So much fun in park.
Written 7 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc K
5 contributions
Mar 2018 • Family
Two years ago this place was amazing, not so much anymore. I just got back with my two children under 10 years.
1) Foam pit looks like animals have eaten the majority of the blocks.
2) Most of the trampolines squeak when you jump.
3) Some of the trampolines show stress tears.
4) Strong scent of urine throughout facility.
5) Lack of staff supervising areas.
6) The two staff supervising the pit stunk of pot.
7) The entire facility is overall filthy and unsanitary.
8) Not an family oriented facility.
I will never return and recommend others to do the same. Nothing good say accept stay away.
1) Foam pit looks like animals have eaten the majority of the blocks.
2) Most of the trampolines squeak when you jump.
3) Some of the trampolines show stress tears.
4) Strong scent of urine throughout facility.
5) Lack of staff supervising areas.
6) The two staff supervising the pit stunk of pot.
7) The entire facility is overall filthy and unsanitary.
8) Not an family oriented facility.
I will never return and recommend others to do the same. Nothing good say accept stay away.
Written 30 March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience
*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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