We are sorry to hear your thoughts on our company. Whether or not you went for a tour, we would like to acknowledge that we value our staff and horses to the highest standard, and ensure all horses are kept happy and healthy. This is achieved through personalized veterinary care, farrier service, ample living space, dietary needs, herd socialization and daily/monthly/yearly working statistics for each individual horse as to ensure their fitness without being overworked. In addition, our equine family consists of draft-bred horses, a breed that has an incredibly calm and laid-back demeanour, which can be perceived as "tired," though they simply go through life at a slower pace. Again, we value our staff and the compassion they bring to their four-legged colleagues. It is truly a team effort to ensure our company operates to the highest international standard for carriage operations, as well as exceeding standards set by the City of Victoria and the BCSPCA (our watchdog for animal wellbeing).