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Tourism Vancouver Visitor Centre

200 Burrard St | Across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia V6C 3L6, Canada
+1 604-683-2000
Website
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Review Highlights
Helpful, friendly, informative - just what you need

I always call here early on in my trips to Vancouver. As always, the staff this time were friendly... read more

Reviewed 6 days ago
Geoff B
,
Bimingham, UK
Well Informative

Very friendly and great customer service. Many brochures and maps available. Helped plan out a bus... read more

Reviewed 2 weeks ago
estoyaqui54
,
Dallas, Texas
via mobile
Read all 172 reviews
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The Visitor Centre is your one stop shop. Our professional, multilingual, highly trained staff can help you make the most of your Vancouver experience and plan your journeys into British Columbia and beyond. We are open year-round, with the exception of December 24th, 25th, 26th, and January 1st.
  • Excellent70%
  • Very good19%
  • Average6%
  • Poor1%
  • Terrible4%
Travellers talk about
Open Now
Hours
Hours Today: 9:00 AM - 5:00 PM
Suggested Duration: < 1 hour
LOCATION
200 Burrard St | Across the street from the Vancouver Convention Centre and Canada Place, Vancouver, British Columbia V6C 3L6, Canada
Downtown
CONTACT
Website
+1 604-683-2000
Write a Review
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Reviews (172)
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"visitor's center"
in 3 reviews
"helpful volunteers"
in 2 reviews
"questions answered"
in 2 reviews
"canada place"
in 9 reviews
"purchase tickets"
in 2 reviews
"information"
in 44 reviews
"attractions"
in 14 reviews
"leaflet"
in 6 reviews
"tourists"
in 7 reviews
"itinerary"
in 2 reviews
"outing"
in 2 reviews
"waterfront"
in 4 reviews
"washroom"
in 2 reviews
"knowledge"
in 3 reviews
"activity"
in 3 reviews
"downtown"
in 6 reviews
"transit"
in 2 reviews
Filter

1 - 10 of 135 reviews

Reviewed 6 days ago

I always call here early on in my trips to Vancouver. As always, the staff this time were friendly and knowledgeable - with enough people on hand so there was no waiting to be helped.

Thank Geoff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 4 days ago

Hi Geoff B, thank you for your review! We are glad to know you found what you were looking for at our visitor centre -EB

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Very friendly and great customer service. Many brochures and maps available. Helped plan out a bus ride from my Airbnb apartment to several tourist attractions.

Thank estoyaqui54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 1 week ago

Thank you very much for your kind review. We are glad, that we were able to help you with your travel needs. Hope to see you again one day in our city. All the best for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Visitor Centre is a must if u r on Holiday , they explain really well & in detail.? You can spend sometime there & discuss the tourism sites to visit

Thank kapilkavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 2 weeks ago

Thanks for taking the time to leave us a review, we love helping people discover our city!

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Reviewed 3 weeks ago via mobile

Strolled in looking for a city map. Got my map as well as much more information about things I can visit. Awesome friendly and helpful staff!!

1  Thank Littlescare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 2 weeks ago

Glad we could be of assistance, pop by anytime!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We popped into this Tourist Visitor Centre just before they closed. We hoped we could get some advice on visiting Victoria. We were met by the smiling kindly face of Leo who was put on Earth to please. He clearly wanted us to have a...More

1  Thank Navanman11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 2 weeks ago

Wow! Thank you for your great review. We're so glad we were able to assist you with your trip to Victoria. Justine and Leo will be pleased to hear you appreciated their efforts, and that they were able to deliver on the Vancouver and Canada...More

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Reviewed 17 March 2018

In order to get to know Vancouver a bit more, I decided to check out the Visitor Centre. I would like to thank Mr. Andre for all the information provided. It was very helpful to get to know attractions, restaurants, parks, shopping, transit, and day...More

Thank guilhermemoraess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 2 weeks ago

Thank you for sharing your feedback, we'll pass along your kudos for Andre.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2018 via mobile

We went to the Tourism visitor Centre opposite Canada Place, to get advice on where we could leave our luggage prior to heading home on an evening flight. They weren’t able to tell us anything more, or offer any advice other than what we’d already...More

Thank bl0ndie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 8 March 2018

Hello. Thank you for taking the time to write a review. We are sorry to hear that we weren't able to assist you with your request. Unfortunately there isn't any luggage storage in downtown Vancouver. There is a luggage storage during cruise ship season (May...More

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Reviewed 27 February 2018

Me and my friend went to vancouver to spend 1 mounth , we didnt know much things to do , than we went to the tourism center was great , all the people there are very kind and atencious, especialy Andre kalil ,a brasilian guy...More

Thank Victor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 1 March 2018

Hello Victor, Thank you very much for your nice review. We'll forward your compliments to Andre, one of our experienced visitors' specialist. We are glad to hear that you had a good time in Vancouver. See us again when you are in town. All the...More

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Reviewed 24 February 2018

Stopped here for info and maps, the person who helped us was very informative about what was possible during our short stay.

Thank NancyTColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver_Centre, Visitor Experience Specialist at Tourism Vancouver Visitor Centre, responded to this reviewResponded 26 February 2018

Dear Nancy, Thank you for taking the time to write a review. We are glad that were able to assist you with your travel needs. We are looking forward to welcoming you again in our city one day.

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Reviewed 24 February 2018

I went in to buy some tickets. 2 staff were working with customers and the 3rd was at the front counter reading a paper. I waited in front of her, she looked at me said nothing and resumed reading. I have a spinal injury and...More

Thank chris w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cara V, Manager at Tourism Vancouver Visitor Centre, responded to this reviewResponded 27 February 2018

Hi Chris, Thank you for sharing your experience. Each guest to our Visitor Centre and visitor to our city deserves a respectful and welcoming experience, based on your comments above, this was not the case during your visit. For that, I am sorry. I would...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
JerryO'R
28 March 2018|
AnswerShow all 3 answers
Response from Vancouver_Centre | Property representative |
Hi Jerry, There are a few options depending on budget, time, and what you'd like to see. The fastest option in getting between Vancouver Victoria is a float plane or helicopter flight which takes about 35 minutes one way... More
1
Vote
Mary L
27 August 2015|
Answer
Response from Vancouver_Centre | Property representative |
HI Mary, There are a couple conventions/events happening around October 2nd and 3rd, such as the Vancouver Film Festival, so I wouldn't wait too long before making a booking. October is typically less busy in terms of... More
0
Votes
Mary L
27 August 2015|
Answer
Response from Vancouver_Centre | Property representative |
Hi Mary, I've looked through the events and the convention centre calendar and there is no large convention in town September 2nd or 3rd. There are some events taking place, such as the Pacific National Exhibition, which... More
0
Votes
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