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Willow Stream Spa at The Fairmont Banff Springs

405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
+1 403-762-1772
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Review Highlights
Double charged

Good experience overall other than the fact that they double charged my visa. Any time someone... read more

Reviewed 2 days ago
Mike P
via mobile
Relaxing experience after the long hike

Nice way to end a day in Banff. Relaxing spas and great views from the window or outside the... read more

Reviewed 2 weeks ago
kim19921222
,
Seoul, South Korea
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Spa Facility 38, 000 square foot spa includes: •3 waterfall treatments whirlpools •Indoor European mineral pool •Outdoor whirlpool •Spa attire (robe & slippers) •Spa amenities •Men's/Ladies whirlpool •Men's/Ladies sauna •Men's/Ladies steam room •Spa terraces •Men's/Ladies Spa locker areas •Men's/Ladies Lounges •Co-ed Fireplace Resting lounge Treatment Facility 23 Treatment rooms including: •16- Massage/Body Experience rooms •1-Multi Purpose Room •4-Facial Treatment rooms •1-Deluxe Suite •Full Salon including: •4-Manicure stations •4-Pedicure stations •2-Hair Styling Stations
  • Excellent76%
  • Very good14%
  • Average4%
  • Poor3%
  • Terrible3%
Travellers talk about
“mineral pool” (39 reviews)
“steam room” (22 reviews)
“spa experience” (19 reviews)
Closed Now
Hours
Hours Today: 6:00 AM - 10:00 PM
LOCATION
405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
CONTACT
Website
+1 403-762-1772
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Reviews (250)
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All reviews
"mineral pool"
in 39 reviews
"steam room"
in 22 reviews
"spa experience"
in 19 reviews
"bento box"
in 12 reviews
"the outdoor hot tub"
in 10 reviews
"cookies"
in 22 reviews
"co ed"
in 8 reviews
"pool area"
in 12 reviews
"inhalation room"
in 4 reviews
"infused water"
in 4 reviews
"dry sauna"
in 4 reviews
"soothing music"
in 3 reviews
"ladies change room"
in 3 reviews
"worth the splurge"
in 3 reviews
"men and women"
in 6 reviews
"deep tissue massage"
in 7 reviews
"wonderful spa"
in 3 reviews
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1 - 10 of 245 reviews

Reviewed 2 days ago via mobile

Good experience overall other than the fact that they double charged my visa. Any time someone charges you twice should be put on notice no matter how good the experience was. Hope this catches your attention Fairmont.

Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Nice way to end a day in Banff. Relaxing spas and great views from the window or outside the balcony. The hotel itself was great as well. After the spa I roamed about the place which was interesting and beautiful. The cocktail bar seemed real...More

1  Thank kim19921222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear kim19921222, Thank you for taking the time to review your recent visit to the Willow Stream Spa. We are very pleased to read that you found the spa very enjoyable and relaxing after a day of hiking. We certainly hope it was not your...More

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Reviewed 4 weeks ago

Perfect spa morning. Myself and two girlfriends spent a couple hours prior to our treatments enjoying the facilities, the indoor mineral pools are very bright with their windows looking out towards the epic mountain view, equally breath taking views await you in the outdoor pool....More

Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear Katie H, Thank you so much for sharing with us your thoughts regarding your visit to the Willow Stream Spa. We are very happy to learn that you had such a wonderful experience, enjoyed the massages, facility and the stunning views surrounding the spa....More

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Reviewed 25 December 2017 via mobile

First time at the Willow Stream Spa. I booked a massage for all 4 of us. The massage was great and our massage therapist was amazing. I would definitely go back for her and all the friendly staff of this spa but the facilities definitely...More

Thank Yvonne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 29 December 2017

Dear Yvonne S, First of all thank you so much for taking the time to share your thoughts about your most recent visit to Willow Stream Spa. We are really happy to hear that the level of the service provided at the Willow Stream Spa...More

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Reviewed 14 December 2017 via mobile

We are very lucky to have this awesome world class facility right on our doorstep in Banff. Nothing comes close. Only niggle is the saunas and steam rooms are in the male and female changing rooms so couples can’t enjoy them together. The saunas are...More

Thank PeaGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 16 December 2017

Dear PeaGee, Thank you for taking the time to share your thoughts with us via TripAdvisor. We really appreciate it. We love when our locals come to enjoy treatments and facilities at the Willow Stream Spa. It seems like visit to the spa is on...More

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Reviewed 4 December 2017 via mobile

From the attentive staff to the many mineral pools, both inside and out, to the masseuse.... what a fabulous experience. We spent about 3 hours enjoying what the spa has to offer including the eucalyptus sauna. Our massage,each with taxes, was around $200 and those...More

2  Thank IslandPrairieGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 6 December 2017

Dear IslandPrairieGirl, Thank you so much for taking the time to share your spa experience with us. It is a true pleasure to read your review and find out that we managed to provide another wonderful and relaxing experience for our guests. We are also...More

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Reviewed 18 November 2017

Entering the world-famous Fairmont Banff Springs Hotel to access the Willow Stream Spa is an experience unto itself, and from start to finish, this is a spa experience like none other! Once inside the spa facility, one quickly takes in the beautifully decorated space, stunning...More

Thank OrganizingSpecialist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 20 November 2017

Dear OrganizingSpecialist, What a pleasure it was to read your review! Thank you so much for taking the time to write it. We are truly impressed with your writing skills and the attention to details. We are very happy to hear that your spa day...More

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Reviewed 13 November 2017 via mobile

My best friend and I live on opposite ends of the country so we decided to treat ourselves and meet in Banff for the weekend. We spent an entire day at the spa and it was everything we were hoping for. We began our day...More

Thank Torria87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 15 November 2017

Dear Torria87, Thank you so much for taking the time to share your wonderful experience at the Willow Stream Spa. We are extremely happy to hear that Banff and our spa was worth coming to from opposite ends of the country. It sounds like you...More

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Reviewed 2 November 2017 via mobile

I did the Destination Rejuvenation 90 minute massage and it was wondering. Definitely spend some time after the treatment in the mineral pools — bonus they are accessible all day when you have a treatment.More

1  Thank Amy_WithaViewTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 November 2017

Dear Amy_WithaViewTravel Thank you so much for sharing your experience on Tripadvisor. We are really pleased to hear that you had a wonderful experience during your 90minute massage. Destination Rejuvenation is one of our signature treatments and definitely one of the favorites. We are really...More

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Reviewed 24 October 2017 via mobile

I typically love this spa, great products, relaxing atmosphere clean, wonderful amenities! My visit this week was disappointing due to the fact that there was a dog pool side. I pay extra for access to the spa and I don’t feel allowing pooches is appropriate....More

Thank Marie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 27 October 2017

Dear Marie E, Thank you for your review. It is great to hear that you love our spa and return to enjoy the relaxing atmosphere and wonderful amenities we provide to our guests. We appreciate you bringing to our attention the fact that the service...More

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Ask a question
Questions & Answers
Sara C
21 April 2018|
Answer
Response from Nancy O |
You would need to contact the spa for this specific information or check their website. 🙂
0
Votes
Kate P
30 August 2017|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
First of all congratulations on happy news and thank you for your question. All our team members are trained in prenatal massage and will be happy to provide you with the service. Please however keep in mind that not all our... More
0
Votes
Rob E
19 April 2017|
AnswerShow all 5 answers
Response from BanffWillowStreamSpa | Property representative |
Hello Rob E, Thank you for contacting us. We are really pleased to hear that you decided to choose our Willow Stream Spa for the "first time ever" spa experience for your wife. There is lots of options and packages that we... More
1
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