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Address: Caleta Xel-ha, Puerto Aventuras, Mexico
Phone Number:
+52 984 802 8752
Website

TripAdvisor Reviewer Highlights

Read all 82 reviews
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  • 59
    Excellent
  • 2
    Very good
  • 1
    Average
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    Poor
  • 1
    Terrible
Heavenly massage

I have had 2 wonderful massages in the last few weeks her. Truly exceptional and peaceful environment. The staff at the spa are extremely professional and this should be a must if... read more

Reviewed 4 January 2016
m l
,
London, United Kingdom
via mobile
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82 Reviews from our TripAdvisor Community

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Showing 65: English reviews
London, United Kingdom
Level Contributor
24 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed 4 January 2016 via mobile

I have had 2 wonderful massages in the last few weeks her. Truly exceptional and peaceful environment. The staff at the spa are extremely professional and this should be a must if in PA for a vacation.

Helpful?
Thank m l
Boston, Massachusetts
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 27 December 2015

Look elsewhere. ..not sanitary at all. I had the facial/massage combo for 80 mins. The massage was mediocre at best. Low pressure although I paid extra for deep tissue. I requested more pressure several times, but she did not deluver. Lazy woman. Then the facial was literally a mud mask and that was it. No cleaning, no scrub. The woman... More 

Helpful?
Thank Debra S
Xpa P, Director de Relaciones con Clientes at Xpa Spa Eco Natural, responded to this review

Really we appreciate your comments and we are very sorry that your experience with us was not satisfactory; We recognize that opinions like yours help us improve opportunities for our establishment, we mentioned that we review our processes carefully and talk with our staff to correct and improve the good service that our customers deserve. In advance thank you very much... More 

Colorado
Level Contributor
4 reviews
Reviewed 18 December 2015

I just had the most fabulous massage at the Xpa in Puerto Aventuras. The setting is lovely, clean and serene! The woman who gave me the massage was just wonderful. I highly recommend the Xpa!!!

Helpful?
Thank PamColorado
Atlanta, Georgia
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 30 July 2015

I have to say, as an aesthetician and holistic health coach I seem to always be giving the services rather than experiencing them but this experience was worth the wait!! I showed up to explore the spa and they were able to take me right away! It was simple communicating with the staff through body language and pointing at the... More 

Helpful?
2 Thank Urbeau2ful2
Cancun, Mexico
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 3 June 2015

My husband and I enjoyed the couples massage, it was an amazing experience and definitely the best massage i have received, since the moment when you enter the place you can feel the peace. I love this place

Helpful?
1 Thank NeniLondon
Gallatin Gateway, Montana
Level Contributor
57 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
Reviewed 6 May 2015

After reading all these reviews, apparently I just have bad luck! It took the concierge at the Omni 3-4 hours before finally getting someone on the phone at Xpa to take my reservation for the following morning. The reservation was booked, and they asked me to be waiting at the Omni at 9:45 to be picked up by their golf... More 

Helpful?
1 Thank shannon9907
Xpa P, Director de Relaciones con Clientes at Xpa Spa Eco Natural, responded to this review

We feel very sorry about this situation that was presented during your visit , just as we appreciate your comment because this can improve; Clearly I can see a technical communication problem which caused these problems , and we are committed to resolve and improve , to keep the high quality of service that our customers deserve. More 

Boston, Massachusetts
Level Contributor
23 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed 19 March 2015

Xpa Spa is a different type of spa. All outdoors in jungle type atmosphere designed with Balinese doors, furniture, mirrors, shower, etc. All are lovely, antique qualify. The place is completely calm, quiet, no attempt to chatter during the treatment. I had a deep tissue massage and the masseuse did exactly what I asked. Really a wonderful experience. Also, they... More 

Helpful?
2 Thank octobertravel2016
Boston, Massachusetts
Level Contributor
15 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
Reviewed 20 February 2015

Visited Xpa with my wife for a couples massage and Mayan mud facial to celebrate Valentines Day. Found this gem online prior to our vacation and booked while there. We were looking to get off our resort a cab ride away and get some relax time in a more natural setting. The jungle setting was a great option from a... More 

Helpful?
1 Thank Dave D
Mexico City, Mexico
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 17 February 2015

Being in the XPA has been an amazing experience of how you can disconect from real life into the nature experience of listening to the water and the birds while getting an awsome massage or treatment!!!! highly recomended

Helpful?
1 Thank paloma l
Puerto Aventuras, Mexico
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 16 February 2015

I went to this Spa with my sister and her future-daughter-in law. it was a beautiful experience starting with our entrance right through to the end. We had the 80 minute massage and clay facial. The sounds of running water, the classical music, the birds chirping and even the boats in the marina, all added to this most unique experience.... More 

Helpful?
2 Thank LorettaM7598

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