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Iguana Bike Shop

Satelite Sur por Andromeda Ote. 4, Tulum, Mexico
+52 984 871 2357
Review Highlights
Horrible , the owner is a cheat and very rude.

Do not support this man in anyway!! I rented a bike from the shop and paid the owner in advance... read more

Reviewed 9 April 2017
via mobile
Bad customer service

Only had one bike available and had to be returned by 6pm for 100 pesos... and owner was not nice... read more

Reviewed 2 January 2017
Ashley B
New York City, New York
via mobile
Read all 22 reviews
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  • Excellent47%
  • Very good9%
  • Average0%
  • Poor4%
  • Terrible40%
8 Apr 2017
“Horrible , the owner is a cheat and very rude. ”
2 Jan 2017
“Bad customer service”
Satelite Sur por Andromeda Ote. 4, Tulum, Mexico
+52 984 871 2357
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Reviews (22)
Traveller rating
Traveller type
Time of year

1 - 10 of 11 reviews

Reviewed 9 April 2017 via mobile

Do not support this man in anyway!! I rented a bike from the shop and paid the owner in advance for the days. On the very next day, the bike had a punctured tired and when I gave it to be fixed, he wouldn't return...More

Thank Foodilicous_99
Reviewed 2 January 2017 via mobile

Only had one bike available and had to be returned by 6pm for 100 pesos... and owner was not nice nor helpful...

Thank Ashley B
Reviewed 2 December 2016 via mobile

Most expensive bike shop in town. Charged me 120 pesos for overnight rental. Go to Kelly's or Centre Bikes on the main road. Way cheaper!

Thank Bonny O
Reviewed 29 November 2016

just made the error of booking a early morning tour to cenotes with the owner of this shop, after his recommendation of this great tour. I had rented a bike from the shop previously & he told me of this great tour they do starting...More

Thank pickena
Reviewed 23 March 2016 via mobile

On our first day in Tulum we went to Iguana to rent bikes and get a lay of the land. Vicktor got us set up on bikes for the day and suggested the great taco stand across the road. When we arrived back at the...More

Thank Litia P
Reviewed 1 February 2016

I rented a bike from this store, and referred a friend here also. Soon after, the bike I was using broke as I rode it, the bike was in very poor condition. Coincidently this bike was stolen from a very busy area at the doorstep...More

6  Thank Elle F
Reviewed 4 February 2013

The bikes we rented with Hugo were ok, average bikes compared with other shops in Tulum. What made us love it was the owner who were really friendly, gave us tips, discounts for half a day rent and shared some stories with us. We recommend...More

Thank Barbs1978
Reviewed 25 September 2012

If you are a serious cyclist needing a top shelf bike assembled or dismantled or serviced, ABSOLUTELY DO NOT come to this shop unless you are very, VERY desperate..or like abuse. Single ladies - STAY FAR AWAY! The owner - Hugo at first was friendly...More

7  Thank kaystimo
Reviewed 22 September 2012

Iguana Bikes tour of the cenotes was a top highlight of our week in Tulum. Hugo was our tour guide and he was an excellent person to have show us 3 of the stunning cenotes. It was very cheap in comparison to renting bikes, paying...More

3  Thank Lauren H
Reviewed 14 April 2012

We stumbled across Iguana bike store on our trip to Tulum and Hugo, the owner, was super friendly and we immediately rented 2 bikes, and booked a bike trip for the next day. He was super flexible with when we could return the bikes and...More

Thank margaret-anne m
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