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Delphinus Xel-Ha

#12 of 85 things to do in Tulum Features Animals
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
+52 998 206 3311
Review Highlights
Amazing, Amazing, Amazing

Yes when your rep tells you how much the trip is, you will be like wow how much. Trust me, it's... read more

Reviewed 1 October 2015
Gary W
East Kilbride, United Kingdom
via mobile
Amazing experience

Excellent place, such beautiful surroundings. Did the swim with dolphins - one of the best... read more

Reviewed 30 September 2015
Surrey, United Kingdom
Read all 601 reviews
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  • Excellent66%
  • Very good19%
  • Average7%
  • Poor2%
  • Terrible4%
Travellers talk about
Suggested Duration: More than 3 hours
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
+52 998 206 3311

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Reviews (601)
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121 - 130 of 601 reviews

Reviewed 1 October 2015 via mobile

Yes when your rep tells you how much the trip is, you will be like wow how much. Trust me, it's worth every penny or in this case dollar(s). Always wanted to experience swimming with dolphins and it did not disappoint. Firstly this is a...More

1  Thank Gary W
Reviewed 30 September 2015

Excellent place, such beautiful surroundings. Did the swim with dolphins - one of the best experiences of my life. The snorkelling with them - not brilliant couldn't really see much. You can barter a bit on the photos and video - not much though.

Thank Jaflorey
Reviewed 22 September 2015 via mobile

We did the Trainer for a Day experience which was definitely worth every penny! In the morning you get a tour of the site and the feeding rooms etc to see what happens behind the scenes. Then you get to spend hours in the water...More

1  Thank stunninemma69
Reviewed 16 September 2015

Amazing experience! Just don't pay full price for the pictures!!!They will bargain with you. Plan on spending the whole day there!

1  Thank scampi117
Reviewed 15 September 2015

just totally amazing time swimming with the Dolphins. It's expensive for the pictures and DVDs but well worth it.

1  Thank Licklemonkey67
Reviewed 9 September 2015

So, we went to swim with dolphins. We, my friend and I, signed for a group of four. The trainer we had was amazing and was really passionate about her work and clearly loved the animals. When we were done swimming and went to look...More

2  Thank eliise89
Reviewed 31 August 2015 via mobile

If you want to swim with dolphins in a natural cove and not a hotel type swimming pool, Xel ha is the best place to do it. We had a 60 minute experience with two Dolphins in a group of six. You are really well...More

1  Thank Chris A
Reviewed 31 August 2015

Been to xel-ha the last 2 years and we love it .It's an all inclusive water park , the foods really good .I think the price per tickets a little expensive but other than that it's a great place.

1  Thank logger26
Reviewed 31 August 2015 via mobile

You must do the dolphin trek of you visit xel ha. It is such a surreal experience walking along the bottom of the water. You get to see the dolphin so much better than if you were above water with it. You do get to...More

Thank Ceri W
Reviewed 27 August 2015

Great park, totally different to anything we have done before! A lot of walking and swimming/snorkelling, so quite exhausting! But worth it. Dolphin experience was good, photographs very overpriced tho!!

1  Thank becs1976
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Questions & AnswersAsk a question
Hi We did the platinum dolphin swim on 21 April. The swim was a fantastic experience but afterwards we purchased a photograph for my daughter at a cost of $39 USD. We were given the choice of a physical or digital copy of the photograph and my daughter chose the digital option. We were told that the photograph would be emailed to us within 24 hours but we have never received it. We contacted Delphinus via the 'live chat' function on their website and were told that they had a record of our purchase but were unable to retrieve the photograph from the server and the IT department were working on it, but they had no estimated time of resolution. The live chat function hasn't been available since and we have received no reply to two further emails that we have sent to the Delphinus photo email address to try to find out when we can expect to receive the photo. We have tried calling several times on the toll free number on the website from the UK but there is no reply. Can you help? We are so disappointed to not have any photographs at all of this experience.
1 May 2017|
Answer Show all 2 answers
Response from Roxanne O | Reviewed this property |
I wouldn't count on getting it. They delete their pictures once they are done with them. We ordered a couple of digital photos and they were emailed before we left the premises! I would demand your money back and tell them... More
Can someone give my an idea on the prices of picture packages please. How many pictures do you get for various prices? Thanks
1 February 2017|
Answer Show all 2 answers
Response from jimboflash | Reviewed this property |
Hi Lisa, A single photo works out about £25 and comes in a frame. For all the photos it's around £80 and the photo's come on a disk or memory card. If you want the video and all the photo's it was around £130.
Erika L
Dear staff, I received a 30% off coupon code and it won't work. I have had difficulty reaching your company by phone. We are wanting to book for July. 3 adults, one child under 5. We want to do the 30 minute Interax with the park admission. Can you help me please??
29 January 2017|
Answer Show all 2 answers
Response from josieCleveland | Reviewed this property |
So sorry I can't help you as we booked with the Rep at our welcome meeting , I hope they can help you and you have an amazing time