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Delphinus Xel-Ha

#12 of 87 things to do in Tulum Features Animals
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
+52 998 206 3311
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Review Highlights
Amazing, Beautiful and a life time of memories

Both me and my 14 year old son had a magical time with the dolphins, being pushed by your feet into... read more

Reviewed 2 days ago
AdiOsborne
,
Glasgow, United Kingdom
via mobile
Lovely, one of the most beautiful experiences of my life.

I went with my boyfriend a couple of months ago and we bought the primax swim. We had an amazing... read more

Reviewed 3 days ago
polilla222
,
Portland, Oregon
Read all 613 reviews
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Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.
  • Excellent68%
  • Very good19%
  • Average7%
  • Poor2%
  • Terrible4%
Travellers talk about
Suggested Duration: More than 3 hours
LOCATION
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
CONTACT
Website
+52 998 206 3311

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1 - 10 of 359 reviews

Reviewed 2 days ago via mobile

Both me and my 14 year old son had a magical time with the dolphins, being pushed by your feet into the air, being able to get so close to touch such a beautiful creature. The park is clean, and very well laid out, with...More

Thank AdiOsborne
Reviewed 3 days ago

I went with my boyfriend a couple of months ago and we bought the primax swim. We had an amazing time, our monitor Zaira was very nice and kind, made us laugh a lot and have a great time, she taught us how to do...More

Thank polilla222
Reviewed 1 week ago via mobile

My partner and I travelled in July 2017 and booked to go via our travel agent. We managed to get the Silver package at a discounted rate of $89 dollars each which was originally $169 each. The silver got us 45 minutes in the water...More

1  Thank Simon S
Reviewed 3 weeks ago

I was so pleased to arrive at Delphinus within the Xel-Ha park for my day as a Dolphin Trainer, to discover that these dolphins were in a natural sea lagoon, and with lots of space. There were several pools, each with a number of dolphins,...More

Thank Mark129
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 4 days ago

Dear traveler; Thank you for taking your time to share your comments regarding your experience as a Trainer for a Day; for us it has been a pleasure to serve you and be part of a fantastic day with the dolphins, we are happy to...More

Reviewed 4 weeks ago

I stood and watched two groups and trainers before my family's turn and was so excited. Obviously, we are animal lovers and could not wait to experience contact with dolphins; the trainers were genuinely involved with the dolphins and were so informative. The experience starts...More

1  Thank L H
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 5 days ago

Dear traveler; We appreciate your visit and feedback about your experience in our facilities; please accept our sincere apology for the inconvenience during your activity; we assure you that the necessary measures were taken. Kind regards,

Reviewed 6 June 2017 via mobile

Xel ha is a great aqua experience like no other I've seen before the snorkelling was great seen some real big fish in the Laguna including a huge barracuda which scared the hell out of me but we choose to ad on the dolphin interaction...More

2  Thank Darren R
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 18 June 2017

Dear traveler; We understand and appreciate your concern on these lovely creatures, but you can be sure that we are doing our best effort to keep them safe giving them the best quality of life; they are part of our family and we love them....More

Reviewed 29 May 2017

while we were at Xel-Har Park, my husband and I had to have the Dolphin Experience, best day of my life and I am 60 years old lol

Thank norlyn
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 18 June 2017

Dear visitor; Thank you for taking the time to share your experience from your recent visit; it is very pleasant to read that you had a magnificent experience and above all the best day of your life. Kind regards,

Reviewed 24 May 2017 via mobile

Had a superb day here, well worth the money. Loads of stuff to do, swim with dolphins, snorkel in the lagoon, drift down a lazy river (which to be fair isn't lazy at all you have to work a bit to get back to the...More

Thank Perry M
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 4 June 2017

Dear traveler; We appreciate your visit and feedback about your experience in Delphinus Xel-Há; it’s very satisfying read that you had a fabulous time. Thanks for your visit! Kind regards,

Reviewed 17 May 2017 via mobile

We visited xel-ha totday, the photos at xel-ha where 60 dollars total.. pretty expensive right? But this price was excluding the dolphin photos. Everybody wants a picture with these beautiful creatures, you want a picture of the experience. Me and my girlfriend have photos of...More

3  Thank Chris Wenzel
Monica B, Operaciones at Delphinus Xel-Ha, responded to this reviewResponded 24 May 2017

Dear traveler; We appreciate your visit and feedback about your experience, first of all, we hope you enjoyed your time with the dolphins. On the other hand, we know that some people feel that the price of photographic memories is high, however we must say...More

Reviewed 10 May 2017 via mobile

We booked this excursion with TUI at the El Dorado/Sensimar Resort. Something my husband & myself wanted to check off our bucket list. Our Driver picked us up at the hotel, a quick ride to Delphinus Park & we were there. There was a quick...More

1  Thank CalliePearson
Monica B, Operaciones at Delphinus Xel-Ha, responded to this reviewResponded 18 May 2017

Dear Traveler; Thank you so much for writing; it’s very satisfying read that you had an amazing experience with the dolphins; likewise thank you for the recognition of our staff. We are glad to read that it was worth it; thanks for your recommendation. We...More

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Questions & Answers
LadyM429
31 May 2017|
AnswerShow all 5 answers
Response from Cheryl G | Reviewed this property |
Get the CD of the pics. Don't rely on them to give you a download otherwise.
1
Vote
tomsgirl13
Hi We did the platinum dolphin swim on 21 April. The swim was a fantastic experience but afterwards we purchased a photograph for my daughter at a cost of $39 USD. We were given the choice of a physical or digital copy of the photograph and my daughter chose the digital option. We were told that the photograph would be emailed to us within 24 hours but we have never received it. We contacted Delphinus via the 'live chat' function on their website and were told that they had a record of our purchase but were unable to retrieve the photograph from the server and the IT department were working on it, but they had no estimated time of resolution. The live chat function hasn't been available since and we have received no reply to two further emails that we have sent to the Delphinus photo email address to try to find out when we can expect to receive the photo. We have tried calling several times on the toll free number on the website from the UK but there is no reply. Can you help? We are so disappointed to not have any photographs at all of this experience.
1 May 2017|
AnswerShow all 3 answers
Response from Roxanne O | Reviewed this property |
I wouldn't count on getting it. They delete their pictures once they are done with them. We ordered a couple of digital photos and they were emailed before we left the premises! I would demand your money back and tell them... More
1
Vote
Lisa-Catrin3
1 February 2017|
AnswerShow all 4 answers
Response from jimboflash | Reviewed this property |
Hi Lisa, A single photo works out about £25 and comes in a frame. For all the photos it's around £80 and the photo's come on a disk or memory card. If you want the video and all the photo's it was around £130.
1
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