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Diamonds International

Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
+52 800 515 3935
Review Highlights
Gener V

I had a most pleasant experience after having a problem with Diamonds International. My customer... read more

Reviewed 3 days ago
Stephania Customer Service

She is the best. She helped my family after a cruise ship stop to recover lost personal items. She... read more

Reviewed 3 days ago
Houston, Texas
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Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.
  • Excellent60%
  • Very good13%
  • Average6%
  • Poor3%
  • Terrible18%
Travellers talk about
“sales person” (89 reviews)
“di store” (38 reviews)
“engagement ring” (37 reviews)
Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
+52 800 515 3935
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Reviews (1,460)
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1 - 10 of 1,443 reviews

Reviewed 3 days ago

I had a most pleasant experience after having a problem with Diamonds International. My customer service representative, Gener V, gave me the best customer service possible. He is an asset to this company, so>>>Diamonds International take note: YOU HAVE A GEM IN GEN.

Thank brooklynbray
Reviewed 3 days ago

She is the best. She helped my family after a cruise ship stop to recover lost personal items. She stayed with "the case" for weeks until all was resolved. Thank you Stephania!

Reviewed 3 days ago

My friend's and i were just on a cruise and one of our stops was in Cozumel, I wanted to get something for my mother for Christmas, Erick helped me find the most beautiful ring this guy really knows his stuff, if you stop there...More

Thank sharlee68
A TripAdvisor Member
Reviewed 3 days ago via mobile

My husband and I bought a beautiful diamond wedding band and bracelet from DI during our recent visit to Cozumel. Gabriel was our Salesman and was wonderful to work with as well as the Store Manager. The only suggestion I would make is if you...More

Thank A TripAdvisor Member
Reviewed 4 days ago

If it wasn’t for Ary I probably wouldnot hav gotten my Var back from Mexico. It took 9 months and if I didn’t connect with ary I’m sure I never would have seen the money I was promised at the time of sale in Mexico.

Thank Kargal
Reviewed 5 days ago

My husband and I just completed a cruise with Carnival. We visited DI in Cozumel with two purposes. First we needed to have a a repair done on a ring we had purchased on a previous trip and second we wanted to purchase some jewelry...More

Thank Karon W
Reviewed 5 days ago

Gonzalo Aguiar was very helpful. He showed us around and was very informative with the jewelry and the store. I had a great experience. He deserves to be recognized for being so kind and he never seemed bothered by my questions. Thank you again Gonzalo...More

Thank rrburns86
Reviewed 1 week ago

While in Bermuda in May, we went to Diamonds international to look & possibly purchase something if it caught my eye. We should have stayed clear!! I found a Kabana set I loved & negotiated the price with the store manager. Then things went sideways....More

2  Thank Phoenix1181
Reviewed 1 week ago

We vacationed in Conzumel and made major jewelry purchases at Diamond Internationals. We were told by the sales manager, make your purchases here in Mexico because you will get money back. Well, after 4 years, no money back. They claim, (Money back program) that the...More

Thank mahmeh
Reviewed 1 week ago

Takes about 4 months to get tax back! Berenice at Diamonds International was very helpful at keeping me informed with the progress.

Thank mandy26102017
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Ask a question
Questions & Answers
Joey G
1 November 2017|
Response from Diamonds Intern... C | Property representative |
Hello! please email us in the email listed for assistance in the comments!
Google Translation
Pharris M
9 September 2017|
Response from Diamonds Intern... C | Property representative |
Hello, thank you for contacting us, please email tripadvisor@shopdicom and we will gladly open a claim for you and help you follow up until your ring is like new! have a lovely daym
Google Translation
Jane G
14 August 2017|
AnswerShow all 2 answers
Response from Salsaqueen101010 | Reviewed this property |
Hi. It took a few months to finally get half of the repair cost refunded. I googled diamond international customer service and this gives you an email address to contact. If I purchased anything in the future I would ask... More