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Ultramar

Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
+52 1 998 293 9092
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US$ 11.99*
and up
One-Way or Round-Trip Ferry between Cancun and Isla Mujeres
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We are always at your service
  • Excellent57%
  • Very good32%
  • Average7%
  • Poor1%
  • Terrible3%
Travellers talk about
“puerto juarez” (157 reviews)
“top deck” (94 reviews)
“golf cart” (118 reviews)
Suggested Duration: More than 3 hours
LOCATION
Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
CONTACT
Website
+52 1 998 293 9092
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JPMiles / Payback Arrow
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JPMiles / Payback Arrow
Reviews (3,265)
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All reviews
"puerto juarez"
in 157 reviews
"top deck"
in 94 reviews
"golf cart"
in 118 reviews
"ferry service"
in 69 reviews
"ferry to isla mujeres"
in 96 reviews
"ferry ride"
in 69 reviews
"great ferry"
in 41 reviews
"hotel zone"
in 130 reviews
"round trip tickets"
in 24 reviews
"fast ferry"
in 20 reviews
"per person round trip"
in 17 reviews
"comfortable seats"
in 29 reviews
"return ticket"
in 21 reviews
"nice ride"
in 35 reviews
"smooth ride"
in 41 reviews
"air conditioned"
in 47 reviews
"day trip"
in 52 reviews
Filter

431 - 440 of 1,648 reviews

Reviewed 29 January 2017

They always provide a great trip to isla Some of the future player/ singers have been excellent Always,a great night trip when the moon is big in the Caribbean sky

Thank steven42808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UltramarFerry, Social Media Manager at Ultramar, responded to this reviewResponded 30 January 2017

Hi Steven, thanks for your review. We are so glad that you have fun in our ferry. We work just to give you the best service. Hope to see you soon!

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Reviewed 28 January 2017 via mobile

It's definitely fun taking this boat over to the island. They usually have live entertainment on the top of the boat, live music that is, so it's nice and relaxing. One huuuge suggestion for everyone. The ferry from the hotel zone to Isla charges $19...More

Thank wallymyster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UltramarFerry, Social Media Manager at Ultramar, responded to this reviewResponded 30 January 2017

Hi Wallymyster, thanks a lot for your review. We are happy to hear that you loved the live entertainment we have on board. Hope to see you again soon!

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Reviewed 28 January 2017

Took ferry across to isla mujeres. Nice ride. Seats are not real comfortable. We rented a golf cart for 4 through Ultramar. The carts rear step/footrest was busted and the emergency brake didn't work. 2nd time renting a golf cart on the island, from 2...More

Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UltramarFerry, Social Media Manager at Ultramar, responded to this reviewResponded 30 January 2017

Hi Kevin, thanks a lot for your review. Hope we see you again!

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Reviewed 27 January 2017

Don't buy a golf cart on board ferry. Spent $80 on 2 carts and there were none left. No one would give us a refund and all they did was send me to another office to collect but never did. Also there is always someone...More

Thank Flyinghigh123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 31 January 2017

Hi Flyinghigh123, we are so sorry to see the situation about the golf carts, we still working to avoid this kind of situations in our service. We hope to see you soon again!

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Reviewed 25 January 2017

This is a very good ferry to take over to Isla Mujeres. Its fast, clean and everyone is very nice. And on time.More

Thank Linda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 26 January 2017

Hi Linda E, thank you very much for taking the time to write this review, we are so happy to see you had a nice time. We hope to see you soon again but in our route to Cozumel! :D Also, if you're on Facebook,...More

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Reviewed 25 January 2017

We stayed in Hotel Zone and the ferry is not far from where we stay. A return trip cost us USD50 for two adults and one child. It was fast and on time. No issues or concerns.More

Thank satic1315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UltramarFerry, Community manager at Ultramar, responded to this reviewResponded 26 January 2017

Hi satic1315, thank you very much for traveling with us, we are happy to see that you enjoyed the trip with us, also we want to thank you for taking the time to write this review, and if you're on Facebook, don't forget to copy...More

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Reviewed 24 January 2017

We arrived at the height of the day and had to wait 45 minutes or so to board. We'll go early next time! The cruise was pleasant with live music. The way back was fast because we left Isla Mujeres at 9 p.m.More

Thank kpummill2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 24 January 2017

Hello kpummill2017, thank you very much for traveling with us, we were so glad to have you here, thank you so much for understanding the issue with the hours when it gets crowded, still, we are working to make it more fluent so it gives...More

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Reviewed 24 January 2017 via mobile

We took the ferry to the island playa caracol and got on the ferry back uneventfully at the 1st stop they told us they were not going to caracol and we could take a taxi or bus the 4-5 miles no refund no explanation end...More

1  Thank Esteban a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 24 January 2017

Hi Esteban a, we are so sorry to see this review, we got the report of this situation yesterday, receive an apology on behalf of the whole Ultramar crew and we want to let you know that we are working to eliminate this kind of...More

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Reviewed 23 January 2017

I took this ferry from P. Jurez for 200 pesos. Other ferries would cost US$19. They run frequently and on time. Good staff.

Thank adaeroplan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UltramarFerry, Community manager at Ultramar, responded to this reviewResponded 24 January 2017

Adaeroplan, thank you so much for this helpful review, the cost from Puerto Juárez to Isla Mujeres it does cost $200.00 MXN the round trip and from the Hotel Zone it cost $19USD.

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Reviewed 22 January 2017 via mobile

Good ferry ride to the Island. If you are outside the main Hotel Area take the ferry from Puerto Juanes (cheaper and faster). Upper floor of ferry has an awesome view but is pretty windy! If you get sea sick make sure you are prepared...More

Thank CEGauld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 23 January 2017

Hi CEGauld, thank you so much for this incredible review, we are sure that it will be very helpful for other travelers, as a reminder the price from Puerto Juárez is $200.00MXN and from the hotel zone cost $19USD :D We hope to see your...More

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Ask a question
Questions & Answers
Jason G
19 March 2018|
AnswerShow all 6 answers
Response from UltramarFerry | Property representative |
¡Hi! that´s correct, from Puerto juarez the price is $300 mexican pesos and from the hotel zone is $19 USA dollars.
0
Votes
Jessicadud
12 March 2018|
AnswerShow all 2 answers
Response from UltramarFerry | Property representative |
Hi, thank you so much for reaching us, we have a package that takes you from PDC to Cancún by car and then by ferry to Isla Mujeres, you can find it in or website: ultramarferry
1
Vote
holababa
9 February 2018|
Answer
Response from hecobb |
Take one of the R1 buses which have Puerto Juarez in the front window. It won’t be every one but there’s at least one per hour during the day. Alternatively take any R1 and get off by City Hall and take a collectivo the rest... More
0
Votes