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Ultramar

Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
+52 1 998 293 9092
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US$ 11.99*
and up
One-Way or Round-Trip Ferry between Cancun and Isla Mujeres
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We are always at your service
  • Excellent57%
  • Very good32%
  • Average7%
  • Poor1%
  • Terrible3%
Travellers talk about
“puerto juarez” (152 reviews)
“top deck” (88 reviews)
“ferry service” (67 reviews)
Suggested Duration: More than 3 hours
LOCATION
Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
CONTACT
Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
+52 1 998 293 9092
Call
Website
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (3,128)
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1 - 10 of 1,581 reviews

Reviewed 3 days ago

Boat is big and is smooth. You get windy top seat or air conditioned inner seats. The top is always busy so you end up getting inside seating. Our boat was 45 min late so that is why I am giving it 3 stars, with...More

Thank zak_an
Reviewed 3 days ago

We where Ready for the 11.45 am departer from the pirate ships to Isla Mujeres, every time a ferry came it was full finely we depated @ 1.30 pm. Bad service.

Thank jakewolfman
Reviewed 3 days ago

While it's cheaper to use the shuttle at Puerto Juarez, it's an easier bus ride to Playa Tortuga. The Ultramar sales booth is right when you get off the bus. We bought two round trip tickets in pesos, the best option. The shuttle leaves there...More

Thank SalfromIL
Reviewed 4 days ago via mobile

Nice fast ferry in good condition. Not cheap, but nice to travel on our own schedule. Beverages available for purchase (I think, we had our own already) Covered seating is nice on breezy days, but the top deck seating is great during nice weather.

Thank Jeff C
Reviewed 6 days ago

Stable, safe, easy ride. Highly recommend. I get sea sick and had no problems and sea was a little rough.More

Thank Amy S
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 4 days ago

Hi Amy S! It's so nice to hear that you had no problems with our ferries although the sea was a little savage! These soft moves are due to the motion stabilizers in our ferries. We work with state of the art technology to make...More

Reviewed 6 days ago via mobile

This was a short walking distance from our hotel which was great as we had wanted to get the ferry across to Isla Mujeres. The price was reasonable, the ferry was prompt. On board we had some entertainment. It took literally no time at all...More

Thank Just87
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 4 days ago

Hi Just87, thank you very much for traveling with us! We're very happy to see that you had a nice time with us and that you could notice that we're the fastest way to get to Isla Mujeres ;) We hope to see you very...More

Reviewed 1 week ago

I've bought a round trip from Cancun to Isla Mujeres, which should have cost me $19, somehow my credit card was charged for 1380 pesos (that is $50 more than the price of the ticket)!!! I've emailed the customer service twice already and got nothing...More

Thank olga20182018
Reviewed 1 week ago via mobile

We really did not enjoy our visit here. If you’ve been to Cozumel, you’ve had the shopping experience. You have to pay 5 pesos to use the bathroom and wait in long fairy lines all for an over crowded and hectic experience. We won’t go...More

Thank Tessa A
Reviewed 2 weeks ago via mobile

We took the ferry from the hotel zone to Isla Mujeres, or tried too. We weren’t informed that boats wouldn’t be operating from the port in the hotel zone until after we purchased our tickets at the port. We then found out we’d have to...More

Thank Chuck307
Reviewed 2 weeks ago

Very clean and we thought we would have to wait a long time but that wasn't the case. The lines looked long but they have this down to a science and we moved quickly. Great price for round trip ferry.

2  Thank SRigg74
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Ask a question
Questions & Answers
ericncindy
5 November 2017|
Answer
Response from UltramarFerry | Property representative |
Hello, no, we only have luggage storage inside the ferry while you travel :)
0
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purefct
6 October 2017|
AnswerShow all 2 answers
Response from UltramarFerry | Property representative |
Hi, purefct, right now our first class service is not running, only the premium plus, the Quintana Roo plan is for Quintana Roo citizens only, the Peninsular plan is for our neighbors from Campeche and Yucatán, the INAPAM is... More
0
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Kristen D
24 September 2017|
AnswerShow all 2 answers
Response from UltramarFerry | Property representative |
Hi Kristen D, you can bring all your luggage, we will keep it safe and it will be returned to you when we arrive in the destination :) No extra charge ;)
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