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Delphinus Punta Cancun

Features Animals
Blvd. km. 5, Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
+52 1 888 526 2230
Website
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Review Highlights
Amazing Experience

I did a swim with the dolphins and had an amazing experience. The lady who was with me... read more

Reviewed 2 weeks ago
LuvDebe
,
Irvine, California
Great Dolphin experience

I booked a swim and i got upgraded. The encounter was beautiful. The dolphins are such good... read more

Reviewed 2 weeks ago
Monde S
,
Johannesburg
via mobile
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An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean. 30 minutes from Cancun International Airport Located in the Hotel Hyatt Ziva in Cancun Within the hotel zone in Cancun, we propose a privileged location where you can live an exclusive and incomparable experience swimming with dolphins.
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
Closed Now
All hours
Hours Today: 09:00 - 17:30
Suggested Duration: < 1 hour
LOCATION
Blvd. km. 5, Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
CONTACT
Website
+52 1 888 526 2230

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Reviews (1,101)
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1 - 10 of 735 reviews

Reviewed 2 weeks ago

I did a swim with the dolphins and had an amazing experience. The lady who was with me (unfortunately I forgot her name) was awesome! She was extremely knowledgeable about the dolphins (about dolphins in generally) and made me feel very comfortable with them. I...More

Thank LuvDebe
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 5 days ago

Dear Traveler. Thank you very much for your comments, for us is really important to be always on the top of the service. I willl share your comments with all the staff, they'll be really grateful. Kindest Regards.

Reviewed 2 weeks ago via mobile

I booked a swim and i got upgraded. The encounter was beautiful. The dolphins are such good creatures and had all the patience with you. It was a truly an amazing experience to ride with these creatures.

Thank Monde S
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 2 weeks ago

Dear Traveler. Thank you very much for sharing your comments, for us there is nothing more important that reach our goal to offer you an amazing experience by the hand of such impresive creature. Kindest Regards.

Reviewed 3 weeks ago

Gabriel Helped us to have one of the most incredible experiences with nature so far in our lives. The Dolphins were wonderful Gabriel walked us through all 16 different commands and experiences with the Dolphins. The pictures were incredible as well.

Thank theharperfam
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 3 weeks ago

Dear Traveler. I'm really glad to read about your experience, with no doubt I will share your comments with all the staff and of course with Gabriel. I hope we can see you once again in a future. Kindest Regards.

Reviewed 4 weeks ago via mobile

My boys really wanted to swim with the dolphins so we booked an exclusive 45 minute session and paid over $500. I was appalled by the dirty water that we had to swim in and I commented on it before entering. I was told it...More

2  Thank jazzyd14
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 4 weeks ago

Dear Traveler. Thank you very much for writing. For some people the color of the water and even its smell can be the parameters to qualify if the quality of the water fulfill the needs of the dolphins. However, we can tell that there is...More

Reviewed 5 weeks ago

At the beginning , when I asked where we could watch our daughter in the water, I was asked if I was a guest at the hotel (which I was not). The Delphinus employees allowed guests of the hotel to stand close to and watch...More

Thank Joyce_mamma2014
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 4 weeks ago

Dear Traveler. I sorry that your perception about this situation makes you feel as you mentioned, I’ll work on it to keep offering what we always try to that is create unforgettable moments in every guest we have. Kindest Regards.

Reviewed 11 August 2017

Family of 4 went in August 2017. I took my 5 year old and did just the interaction. We went into the water, kissed the dolphin, each were kissed by a dolphin separately, clapped and had a "splash fight" with him. It was fun! My...More

Thank Dinag2000
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 13 August 2017

Dear Traveler. Thank you very much for your feedback. We know that some people feel that our price of photographs is high, however, we must say that the price is at the average price of photos for people swimming with dolphins in the place (Cancun...More

Reviewed 4 August 2017 via mobile

Wasn't too fussed on doing it but the Mrs wanted to so we did it and I enjoyed it very much. The dolphins are treated very well and were clearly enjoying themselves. Only downside and the reason for the 4 stars is the ridiculous price...More

Thank DanTheMan1993
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 8 August 2017

Dear Traveler. Thank you very much for your comments. We know that some people feel that our price of photographs is high, however, we must say that the price is at the average price of photos for people swimming with dolphins in the place (Cancun...More

Reviewed 3 August 2017

The Hyatt Zika smack dab in the middle of the Hotel Zone has an excellent Dolphin experience for kids as well as adults. For just over $100 you get a 45 minute experience (30 minutes in the water with dolphins) that includes some training, hugging,...More

Thank James H
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 8 August 2017

Dear Traveler. I'm more than happy to know about the unforgettable experience you had with our dolphins. We are always trying to create intense happiness moments and promove the well care of the enviroment thru the contact with our amazing dolphins. Please don't hesitate in...More

Reviewed 24 July 2017

We did the Swim and Ride with Dolphins and plan to return again next year so our daughter can take part. You get lots of contact with the dolphins and get to make them do several tricks. We also got to ride the dolphin all...More

2  Thank kretzcpa
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 28 July 2017

Dear Traveler. Thank you very much for your visit and for let us be part of your unforgettable moments with such amazing dolphins. Please contact us before your next visit. Kindest Regards.

Reviewed 20 July 2017

We stayed at Hyatt Ziva and my son and I swam with the dolphins. It truly was an amazing experience. We learned a lot about the beautiful creatures, got to touch them and swim with them. Would definitely recommend for young and old!

2  Thank Wendy_R973
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 23 July 2017

Dear Traveler. Thank you very much for your comment, for us is really important to offer nothing but the best. I will Share every single word with all the staff. Kindest Regards.

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Questions & Answers
kristanicole11
17 June 2017|
Answer
Response from DelphinusMX | Property representative |
Dear Traveler. *The Habitat is in the hotel Hyatt Ziva. *We have different programs it depends in what are you looking for. *The prizes of the activitie and the photos depends in the program as well. *In couple photo... More
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Kaitlyn S
13 March 2017|
AnswerShow all 2 answers
Response from DelphinusMX | Property representative |
Dear Traveler. Thank you very much to keep in touch. I'm just checking if everything is been solved. Do you need help or you already received the solution? Kindest Regards.
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kimweck
4 February 2017|
AnswerShow all 2 answers
Response from DelphinusMX | Property representative |
Dear Traveler. Thank you very much to contact us, for us is really important the experience that our guests have during his interaction with our marvelous Dolphins, I'm sure that your daughter will have one of the best... More
0
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