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Review Highlights
Hobie Cat Ride

Alex was awesome setting us up for this ride! David was so kind to not take a lunch break so we... read more

Reviewed yesterday
Jennutsey
via mobile
First time visitor

Tres Rios is beautiful! It is very well run, the food is excellent. The staff is professional... read more

Reviewed 1 week ago
Graciebea2019
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Traveller Overview
  • Excellent73%
  • Very good18%
  • Average6%
  • Poor1%
  • Terrible2%
Travellers talk about
About
This park, only 30 minutes away from the craziness of Cancun, offers horseback rides along the coast. ** NOTE: To best satisfy the needs and preferences of our visitors Tres Rios Ecopark is now temporarily closed as major improvements are underway...more
Contact
Carretera Cancun - Playa del Carmen Km. 40, Cancun, Mexico
Website
+52 984 877 2400
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Reviews (280)
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All reviews great vacation segway tour asian restaurant room service all inclusive package sense adventure adult pool sales presentation pool butler royal sunset hacienda grill butler service all inclusive plan activities staff special events great personal service nature reserve
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1 - 10 of 164 reviews
Reviewed yesterday via mobile

Alex was awesome setting us up for this ride! David was so kind to not take a lunch break so we could enjoy this beautiful day on the water! He pointed out the sea turtle, explained the eco syatem at Tres Rios and was so...More

Date of experience: March 2019
Thank Jennutsey
Reviewed 1 week ago

Tres Rios is beautiful! It is very well run, the food is excellent. The staff is professional, friendly and understanding. The grounds and rooms are immaculate. I can’t say enough to praise everyone I have come in contact with. Today I went on the Segway...More

Date of experience: March 2019
1  Thank Graciebea2019
Reviewed 2 weeks ago via mobile

A memorable experience. On Feb 25, I went on the snorkeling tour. Without realizing it until the end of the tour, I lost my prescription eyeglasses. Cecilia, Chocolate and Jonathon were instrumental in retrieving them. Forever thankful. This was our first trip experiencing having butlers....More

Date of experience: March 2019
Thank Dorothy W
Reviewed 2 weeks ago

Each year as we return to Hacienda Tres Rios, we are pleased to note improvements in the property as well as the service. There are ample trees around the pools and on the beach. The many restaurants provided a wide variety of choices during our...More

Date of experience: February 2019
Thank DeeLovesTheBeach
Reviewed 2 weeks ago

My husband and I went on the Bike Tour with Belem. We were fortunate enough to have just the 2 of us on the tour. It was very interesting and informative. Learned a lot about the Mangroves and Cenotes. Absolutely loved it! Well worth the...More

Date of experience: February 2019
Thank Lori M
Reviewed 3 weeks ago

First time I visited this resort last February 23 - March 1, 2019 and it was a very special experience for me. I love the way the employees treat their customers like me. They were very nice, friendly, warm, very polite very respectful.They treat their...More

Date of experience: February 2019
Thank Explore29886048551
Reviewed 3 weeks ago via mobile

It must have been in about 2003 when I visited, the place was so basic we loved it. An open blue turquoise watered cenote with a winding “River” chopped out thru the jungle and swamp, relaxing and beautiful. The place was such a change from...More

Date of experience: February 2019
Thank sailboatravler
Reviewed 3 weeks ago

This was our fifth visit to this resort and it just keeps getting better and better! All of the staff are wonderful. We especially enjoyed Alejandro in the Grill. He was very kind and hardworking. We also appreciate all of those working in La Herencia,...More

Date of experience: February 2019
Thank Michaela N
Reviewed 4 weeks ago via mobile

We spent a week at Tres Ríos - my husband and I and teenaged daughter. The whole place was great, but the staff was what made our trip really fantastic. Eduardo - “Eddy” was especially wonderful . He took us out for a sail twice...More

Date of experience: February 2019
Thank katja12866
Reviewed 4 weeks ago via mobile

This is our third time at this resort with our brother and sister-in-law who are owners. And one of the best things when we arrive is being greeted by our extended family, Raphael. His smile and easy demeanor makes us feel like family. Can't wait...More

Date of experience: February 2019
Thank Rose O
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Questions & Answers
Ask a question
Victoria P
20 October 2018|
AnswerShow all 2 answers
Response from cindyv02 | Reviewed this property |
I believe you have to be a guest at the resort. If you are they have all sorts of options
0
Votes
Rebecca L
10 February 2018|
Answer
Response from Judy H | Reviewed this property |
The cost of the tour of the Tres Rios echo park is included. There are other tours that are available as well. You can take a canoe trip from the cenote down the river and back or you can snorkle down the river.
0
Votes