eTransfers
About
eTransfers is a leading transportation company whose goal is to get you started on your vacation in the best possible way. It has more than eight years of specialized experience in tourist transportation in Cancun, Playa del Carmen, Tulum, and all the Riviera Maya. It offers the highest quality, safety, and comfort in transfers for an excellent experience at the best price. The primary services that eTransfers offers are: Cancun Airport Transportation. If you arrive or go to Cancun airport, eTransfers has the best solution for you. Cancun Luxury Transportation. We offer the greatest comfort in transportation with a luxury service that will be aboard a Suburban with a capacity of up to 5 passengers. Cancun Groups Transportation. If you travel with your friends or family, you can find the ideal transportation service, so that is not a concern in your vacation.
Duration: 2-3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.0
4.0 of 5 bubbles671 reviews
Excellent
449
Very good
53
Average
21
Poor
19
Terrible
129

elbunz
12 contributions
1.0 of 5 bubbles
Jan 2022
I hardly, hardly write negative reviews on the web, but this is a rare exception. I am writing this review as a content creator, so this is more of a review of how the eTransfers team operates as opposed to the service they provide as a transportation company.

In a nutshell, I was swindled into joining the eTransfers affiliate program to recommend the brand to other travelers. Once I started generating sales from recommending eTransfers to my audience, the affiliate manager went completely silent on me. I had sent multiple emails over the course of 1 month, reached out to them on their website and on Instagram, and have been completely ignored on all channels.

Needless to say, I have yet to receive a single dollar from them.

This is a testament to their low integrity and untrustworthiness in terms of partnerships. I would urge all other publications and content creators to avoid working with eTransfers and City Car Rental, apparently their sister company.
Written 14 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jane M
Dublin, OH14 contributions
4.0 of 5 bubbles
Jan 2023
We booked a round trip private van from the airport to Vidanta in Riviera Maya. We communicated through What's App, and were told that they knew that our plane was early. Unfortunately, the driver was not waiting for us. They are building a bridge right outside the airport and sometimes the traffic is backed up there for 3 hours. (As we went south from the airport we could see the backup for miles.) We arrived on a Monday afternoon which is a busy time. We found the office and they asked us to wait for the driver. We sat at a little drink stand next door and waited about a half hour before they came to get us and escort us to the van. The driver was great and offered us beer and water. Coming back to the airport, I asked them to pick us up early and the driver was on time to the minute. Since we were going home on a Sunday morning the traffic was not an issue. We still got beer and water because, hey, it's 5 o'clock somewhere.
Written 25 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lschirer
Eagan, MN47 contributions
5.0 of 5 bubbles
Nov 2020
eTransfers has very competitive pricing. They are in constant communication to make sure everything goes smoothly. They were very responsive when I had to contact them to update my flight information multiple times. I had no worries about my transportation from the airport to my destination or on the way back to to the airport because of their great communication. The drivers were very friendly and professional as well.
Written 15 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

S Marie
Alexandria, VA3 contributions
1.0 of 5 bubbles
Jun 2020 • Couples
Booking online was easy enough. I reserved two round-trip from cancun to tulum. We ending up having to cancel and was told a refund would take about 60 days. That was over a year ago and now the company has gone from dismissive responses to none at all. Beware of booking your transportation with them.
Written 1 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jliu01
Atlanta, GA522 contributions
5.0 of 5 bubbles
Oct 2020 • Couples
We booked with eTransfers a couple days before our trip to Tulum. They sent an email confirming payment and detailed instructions on how to get out of the airport and to the pickup location right outside of the airport. A day prior they sent a email and text with instructions on how to navigate through the airport and to the pickup location. Tip: When you clear customs, may sure you make a B line straight to outside ground transportation they mention in the text or email. After custom there are going to be ppl that will ask you, what transfer company you booked with and they will call to have them meet you outside and pick you up. This is not true, in most case if this does happen, the person will call someone else that they are team up with and offer you a ride at a separate charge. They will mention it’s they will reach out to eTransfer for free, once again it’s not true. Follow the email or text direction. Download WhatsApp ahead of time to call or text them. Our driver was very courteous, spoke perfect English and will ask if you would like to stop at a gas station convenient store to pick up anything before you reach the hotel. We landed around 9pm and eTransfer was safe and prompt. I will use them again!
Written 14 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Detsaw
284 contributions
1.0 of 5 bubbles
Jun 2022
I booked a round trip transportation to Tulum and the listed price online and at checkout was $241 usd. When I checked my credit card bill, it showed that I was charged $259 so I called the company to ask why.

The company claimed that it must’ve been my banks transaction fees which doesn’t make sense because my credit card doesnt charge any foreign fees which I then confirmed with my bank/credit card. Given the overcharge, I disputed the DIFFERENCE of $18. On the day of my booking, I called the company and they told me they would no longer provide service because the charge was being disputed, despite me telling them that I was only disputing the overage that they sneakily tried to pass on to me. I even tried rebooking with them since it was already late and other companies in the area were closed, but they were no longer able to assist. I was forced to call every company in the area and was nearly stranded at arrival all because this company tried to upcharge me.
Written 6 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Meischa
Salt Lake City, UT1 contribution
5.0 of 5 bubbles
May 2021 • Friends
Eric came to pick us up from our hotel in Tulum to take us back to the Cancun airport. We do not speak much Spanish and he does not speak much English, yet each of us was able to make the effort and have some rather delightful conversation during the long car ride. We were able to hold conversation about our families, jobs and the places we lived. He asked us about our vacation and gave us recommendations for our next visit. He was a great driver, which is not always the case with some companies/people.
Written 10 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lee M
Bozeman, MT33 contributions
5.0 of 5 bubbles
Feb 2024 • Friends
I recently used eTransfers while visiting Puerto Vallarta for a round trip transfer from the airport. The service was excellent in every regard. All of the staff members we worked with were very professional, they were on time with both pick ups and very diligent about making sure everything was confirmed and times were set. Both drivers were very friendly and made for a great trip. I will definitely use them again!
Written 27 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Khalea F
Atlanta, GA2 contributions
5.0 of 5 bubbles
Dec 2020 • Friends
On the 2nd day of our trip the last of our group arrived. A few hours into us all relaxing on the beach, I received a message from the company saying we may have left some items in the van with a picture or said items. It was my friends wallet and passport!!! They had fallen out and slid forward during the ride so when they did a final sweep it was overlooked. The company very nicely coordinated a delivery of all the items. Everything was exactly how it was supposed to be, all cards, cash and documents! This is a reputable company that provides A1 service at an affordable price.

They were on time in each direction for the three separate transfers that we booked. They were friendly and clean. They sanitized our luggage and provided hand sanitizer and the drivers wore their mask the entire trip. It’s the only company I will use moving forward when I visit Cancun/Tulum
Written 7 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Patti S
Bellevue, NE51 contributions
5.0 of 5 bubbles
Feb 2021
We visited Playa del Carmen in Feb. 2021. My husband scheduled with eTransfers to take us from the airport to our hotel when we arrived and then from the hotel to the airport when we were leaving. ETransfers did a good job of keeping in touch with us via text messages and also a phone call. We did have to leave a day early and it was very easy to change our dates. Our driver on Feb. 2, 2021 was Miguel from the Cancun airport to Panama Jack Playa del Carmen. On Feb. 8, 202l, our driver going back I believe was Alberto. They both were professional, friendly, and did a great job getting us to our destinations. We highly recommend eTransfers to others and we thank them for an excellent experience.
Written 22 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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eTransfers - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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