Ventura Park
Ventura Park
4.5
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
Ventura Park en Cancún es un parque acuático familiar, ¡con diversión para todos! Disfruta de Wet’n Wild, tirolesas en Aaah! Ventura, juegos para niños en Fun World, y emocionantes Go-Karts en Grand Prix. No te pierdas Underworld, un mundo de realidad virtual. ¡Ven y vive la aventura!
Duration: More than 3 hours
Does not meet animal welfare
guidelines
Tripadvisor does not provide bookings for this experience because it does not meet our animal welfare guidelines.
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₹7,827.98
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Restaurants
31 within 5 kms
Attractions
29 within 10 kms
See what travellers are saying
- Angie LDublin, Ohio3 contributionsA great, full day with the kidsOur admission to this park was included with a dolphin experience; as such, I did not expect it to be all that great. I was pleasantly surprised. We were here from open to close, 10am-5pm and our 9 and 10 year old enjoyed every bit of it. The fact that it was not busy at all and we encountered zero lines all day was a major bonus. Could it use some updates? Yes, but really you could say that of most things outside of hotel zone. Is it as good as some of the modern and top-notch parks in the US? No. This didn't bother us, other than a few attractions being closed, including the ropes course and a water slide. Plan to rent a locker for the day. Also, anything that isn't a water slide, lazy river, or wave pool will require dry clothes. Do those first or plan to change. We enjoyed the buffet that came with our admission; it features Mexican food, so don't plan on hotdogs and chicken nuggets. Also be aware of what "worlds" your admission comes with so you're not frustrated when you're denied access.Hi ! Thank you so much for your review and your visit. We hope to see you back soon. Best RegardsWritten 12 June 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited March 2024Travelled with familyWritten 22 March 2024
- Wander591915897611 contributionBest day everKids ( 9 and 7 ) told me it was the most fun they have ever had. Extra thanks to Pauline and David for above and beyond service. We all did the bungee swing , ziplines , and all the slides and had a giant meal mid day. Great value for your money, be sure to buy tickets the day BEFORE online as they are about half price. Not too many upcharges like some places here. Only had to buy some water and rent a locker once inside. Will definately return if we are back in the area.Hi ! Thank you so much for your review and your visit. We are glad to know that you enjoyed your experience. We hope to see you back soon. Best RegardsWritten 6 July 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2024Travelled with familyWritten 4 July 2024
- Curious02342816821New Jersey14 contributionsDefinitely Worth It!!!!😊Best decision ever to visit this water park with my family. We had so much fun ,..kids enjoyed the water slides and car racing. Food and drinks were amazing too. Staff was very friendly and polite. I definitely recommend this water park and it was all worth it😊Hi ! Thank you so much for your review and your visit. We are glad to know that you enjoyed your experience. We hope to see you back soon. Best RegardsWritten 4 August 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited June 2024Travelled with familyWritten 9 July 2024
- Louise H2 contributionsAmazing day out for a family!What a day we had! Amazing amount of choice for a family! We did everything and we found the staff so polite and helpful! Big shout out to David who was delighted to meet us Irish! He was so lovely and made sure we had a great day! Thank you!Hi ! Thank you so much for your review and your visit. We are glad to know that you enjoyed your experience. We hope to see you back soon. Best RegardsWritten 4 August 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2024Travelled with familyWritten 10 July 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.5
2,192 reviews
Excellent
1,516
Very good
231
Average
138
Poor
97
Terrible
210
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FGD2703
Brentwood, UK22 contributions
Dec 2021 • Family
The website does not give you the full details of what you are buying. So when we got here you then had to pay for lockers, pay for your rings to use on the rides! A rip off! The food package was a joke. They had one person serving at the peak of the day and it took over 30 mins to get served! They had 4 staff cleaning tables but not one of them thought to help the one person on their own!
This is a badly run place, that costs a lot of money for what it is! Not recommended by me and I would urge people to check what they are paying for before they do anything else! Not worth the trip away from the hotel!
This is a badly run place, that costs a lot of money for what it is! Not recommended by me and I would urge people to check what they are paying for before they do anything else! Not worth the trip away from the hotel!
Written 21 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi!
We would like to thank you for taking the time to review your recent visit to Ventura Park.
It is only through feedback such as yours that we can improve our services, we will communicate with the appropriate persons and the team about this case, you are a valuable guest to us.
___________
Written 2 December 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lauren W
3 contributions
Nov 2021
My group swam with dolphins and it was a blast and an amazing experience! The photos are ridiculously priced $72 USD for 2 pictures. I would recommend swimming with the dolphins here the dolphin handlers are so kind and speak amazing English! But the staff inside gives you no instruction on what to do to prepare. Everything inside is more expensive them actually swimming with the dolphins.
Written 10 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review, we loved hearing that. Please come back to Ventura Park again soon!
Written 2 December 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Harry R
1 contribution
Jun 2022 • Friends
Luckily got free entry due to booking the dolphins online. Got here on shuttle bus for 8:30 to find the water park only opens at 10am, and slides at 11am. Only two water slides open on the whole ‘water park’. You had to pay for locker hire too whereas all other parks in cancun have had free lockers. Have to hire inflatable donuts for the lazy river. Only perks - drinks (alcohol and soft) & food included. Free entry due to dolphin swim experience but would not recommend. Would rather do dolphins in XCARET! Or xel ha.
Written 15 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi!
We would like to thank you for taking the time to review your recent visit to Ventura Park.
It is only through feedback such as yours that we can improve our services, we will communicate with the appropriate persons and the team about this case, you are a valuable guest to us.
Written 2 December 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worldtraveller2203
Playa del Carmen, Mexico17 contributions
May 2021 • Family
Looking for fun option for us with small children 5&2 we found this waterpark & more
Unfortunately we paid full price for having only half the attactions available.
Our son is 2 and 96 cm tall so he couldn’t go on some atractions, unfortunate. But other smaller kids were allowed. It all depended on the lifeguard at each place.
Food was ok, fast food
Lazy river was really cool, missing the tubes only
Wave pool was very dirty, between tiles was algues from not cleaning it properly
All in all it was less than ok, the kids had a great time
Unfortunately we paid full price for having only half the attactions available.
Our son is 2 and 96 cm tall so he couldn’t go on some atractions, unfortunate. But other smaller kids were allowed. It all depended on the lifeguard at each place.
Food was ok, fast food
Lazy river was really cool, missing the tubes only
Wave pool was very dirty, between tiles was algues from not cleaning it properly
All in all it was less than ok, the kids had a great time
Written 15 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charly S
1 contribution
Jan 2022 • Couples
I was just looking for a fun water park to spend the day and unfortunately I booked this in a rush. The waterpark was quite good although not many big slides, and the food was awful, but the staff were nice people.
However, I didn't realise until I arrived that one of the main attractions there is a dolphin experience. I'm a huge advocate for marine life living freely and was disappointed that I hadn't looked at the website more closely and very sad that I supported them with my money.
People were queuing up to touch the dolphins and watch them do tricks all day long. Dolphins are amazingly smart animals who do not deserve to be trained for human amusement. It's honestly heartbreaking when you know how they are torn from their families and brought to these places, and how far they would naturally travel in the wild.
Please, I urge you, if you love dolphins and want to see them, please go see them in the wild. Not in a tiny tank like at this place. Watch "The Cove" and you will see the truth. Put them before your amusement, please.
However, I didn't realise until I arrived that one of the main attractions there is a dolphin experience. I'm a huge advocate for marine life living freely and was disappointed that I hadn't looked at the website more closely and very sad that I supported them with my money.
People were queuing up to touch the dolphins and watch them do tricks all day long. Dolphins are amazingly smart animals who do not deserve to be trained for human amusement. It's honestly heartbreaking when you know how they are torn from their families and brought to these places, and how far they would naturally travel in the wild.
Please, I urge you, if you love dolphins and want to see them, please go see them in the wild. Not in a tiny tank like at this place. Watch "The Cove" and you will see the truth. Put them before your amusement, please.
Written 19 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guadalupe l
1 contribution
Aug 2024 • Family
A few years ago the park was very good as we had visited it multiple times, but now I visited it together with my family in August 2024 and the truth left a very bad taste in our mouths. Starting with the entrance in which the staff is very poorly trained, they take up to 30 minutes with each person to acquire the tickets, having 5 windows there they could only open 2. Secondly, the very deceptive packages, we bought the VIP package where we were told that we could enter to eat in an exclusive area, where there was special attention and exclusive food (shrimp, arrachera, among others) only for that package, what we were not told is that it was a small space where there were no tables or chairs for all of us who were there, there were also only two waiters to pay attention to all of us who were there (there were like 20 people from different groups). The quality of the food very poor, the only foods that are for the buffet as much as vip and platinum are: rice, beans, cochinita, chicken tinga, moles and cheese. It is noticeable that they have wanted to disappear to desserts to not have to invest more and save a few pesos. It's supposed if you're paying for a buffet at least they could improve or increase the food there. Lifeguards have years that do not change them because as I said previously I have gone multiple times and I have known them perfectly for years, apart from the fact that they are extremely worn. Several games are closed for “maintenance” and it is noticeable that if they need to be fixed. We get a very bad taste in our mouths and a waste of our money when investing in this park.
Automatically translated
Written 22 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gracias por su visita. Su calificación es muy valiosa para nosotros y sus comentarios siempre son bienvenidos ya que nos ayuda a revisar procesos de mejora. Esperamos volver a verle muy pronto y mejorar su experiencia para lograr mejor calificación. ¡Saludos!
Written 28 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Villa M
13 contributions
Jun 2024 • Family
It is a family water park with slides and wave pool
There are 3 passes: fun, platinum, Vip
I took the platinum for 1200 pesos and I was honestly disappointed.
There are closed attractions, others that close very early, they even gave us an alcohol test to go on the roller coaster.
My husband got 0.7 grams and couldn't go on the roller coasters! The pool is quite dirty
They close at 5pm. Super early, they open at 10am!
The unlimited food, as well as drinks and ice cream, were poor and low quality. Restaurant open from 12 to 4pm, the bar is outside the restaurant
The go kart is pretty old too.
I would recommend the basic package to spend some time with the family without spending extra money unnecessarily and if you want to drink liquor, know that there is an alcohol meter before getting on the attraction so if you drink 2 beers at the open bar you can no longer get on (even though you pay a open bar pass!!!)
There are a lot of parks better than this in the area.
There are 3 passes: fun, platinum, Vip
I took the platinum for 1200 pesos and I was honestly disappointed.
There are closed attractions, others that close very early, they even gave us an alcohol test to go on the roller coaster.
My husband got 0.7 grams and couldn't go on the roller coasters! The pool is quite dirty
They close at 5pm. Super early, they open at 10am!
The unlimited food, as well as drinks and ice cream, were poor and low quality. Restaurant open from 12 to 4pm, the bar is outside the restaurant
The go kart is pretty old too.
I would recommend the basic package to spend some time with the family without spending extra money unnecessarily and if you want to drink liquor, know that there is an alcohol meter before getting on the attraction so if you drink 2 beers at the open bar you can no longer get on (even though you pay a open bar pass!!!)
There are a lot of parks better than this in the area.
Written 4 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gracias por su reseña y visita. Nos apena saber de estos inconvenientes con su visita. Su opinión nos ayudará a mejorar y trabajar en sus observaciones. Esperamos volver a verle muy pronto. ¡Saludos!
Written 12 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Josh H
Washington DC, DC2 contributions
Aug 2021
We had a nice day. Check their website so that you know the types of packages and the additional costs, on warning there is no deception. The kids really enjoyed it. Do the activities "dry" first and then enjoy the water. No complaint about the food.
Written 15 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your feedback and sharing those tips!
We are glad to hear that you had an amazing time in Ventura Park, please come back again soon!
Written 2 December 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aaron C
Southampton, UK6 contributions
Jan 2023 • Family
Warning, don't buy any package apart from the basic, as what they say your paying for doesn't exist at the park!! Kids were so excited about go karts and roller coaster, they weren't operating! Looking back at comments looks like they haven't been operating for about a year! When we checked in they said no roller coaster and instead we could have virtual reality for over 14years, our youngest is 7!
When I went to complain about the go karts etc, the manager was rude! She said I could have 2 free inflatable donuts for the Lazy River, which every other country I have been too they should be included with the lazy river anyway! Just Rude! She tried to tell me that we still had our free ice creams!
Ice cream machine was like a warm milkshake was not even frozen!
No dolphin presentation at 2pm regardless of the signs around the park.
We swam with dolphins at the Dolphin encounter at island mujures, they were in their natural habitat being the sea. At Ventura park they are in small pools, I'm sure the water is healthy for them though, I hope! You can certainly see the difference in movement between the two lots of dolphins!
Few water slides were closed, and pools, bars. Indoor dodgems closed, everything was "under maintenence" for a year it seems.
Life guards/staff don't know what they are doing, one minute my child was not allowed on a water ride because he was too short, the next minute they are letting on someone clearly smaller!!!
Over all, few good slides for the kids, don't expect the day that you pay for as packages non existent, buffet food cold and salty, rude unhelpful staff. Waste of money and time
When I went to complain about the go karts etc, the manager was rude! She said I could have 2 free inflatable donuts for the Lazy River, which every other country I have been too they should be included with the lazy river anyway! Just Rude! She tried to tell me that we still had our free ice creams!
Ice cream machine was like a warm milkshake was not even frozen!
No dolphin presentation at 2pm regardless of the signs around the park.
We swam with dolphins at the Dolphin encounter at island mujures, they were in their natural habitat being the sea. At Ventura park they are in small pools, I'm sure the water is healthy for them though, I hope! You can certainly see the difference in movement between the two lots of dolphins!
Few water slides were closed, and pools, bars. Indoor dodgems closed, everything was "under maintenence" for a year it seems.
Life guards/staff don't know what they are doing, one minute my child was not allowed on a water ride because he was too short, the next minute they are letting on someone clearly smaller!!!
Over all, few good slides for the kids, don't expect the day that you pay for as packages non existent, buffet food cold and salty, rude unhelpful staff. Waste of money and time
Written 12 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi ! Thank you so much for your review and your visit. We are sorry to see that you had inconveniences
We will improve so we can give you excellent service when you visit us again. Best Regards
Written 1 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marialuciamm
Managua, Nicaragua20 contributions
Jan 2020 • Family
Do NOT book the transportation service they offer at the web page. They make you come 1 hour earlier when the park is not even open, so they make you go to the dolphinarius and try to sale you their packages. If you do not buy they make you go outside the park again and wait there one whole hour. It is a rip-off!! I haven’t even gotten inside the park and I am so mad.
Written 17 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hola. Tenemos reservaciones vip. Mi pregunta es si ya incluyen las toallas o si tengo q llevarlas. Gracias
Written 3 September 2019
Hi,I am only interested visiting the waterpark can you get tickets just for this ? thanks 😀
Written 3 August 2019
Moon Palace offer the entrance ticket excluding entrance to Underworld & Grand Prix on their resort credit deal. Is it possible to upgrade your ticket when you are there to include these areas? If so, how much please? Thanks
Written 15 July 2019
Can you wear glasses on the zip lines?
Written 3 June 2019
Really sorry but none of our party wear glasses, perhaps email direct
Written 10 June 2019
Que tal, soy de cancun, me gustaria saber con que documentos puedo comprobar que soy local. Ya que en estos momentos tengo extrabiado mi ine y licencia gracias.
Written 1 May 2019
PRManager_Mexico
Cancun, Mexico
Hola, puedes usar tu pasaporte, o cédula profesional.
Written 2 May 2019
camifernandacas
Antofagasta, Chile
Hola es verdad que solo algunos días abren todas las atracciones? Que días serían esos?
Written 10 March 2019
No se sabe con exactitud, pero lo que sí sabemos es que en temporada baja es cuando hay más probabilidad de que ésto suceda
Written 22 April 2019
Can we drink alcohol while floating around the lazy river? Can the children go into the bars with their parents?
Written 7 February 2019
PRManager_Mexico
Cancun, Mexico
Hi Amber! For your own safety, you cannot drink alcohol in the pools! But the bars are close to the water section.
Written 11 February 2019
Hola buen dia me gustaria saber que me incluye el paquete unlimited pass
Written 31 July 2018
No vale la pena! Honestamente la comida es horrible, fuimos en temporada baja pensando que no nos tocaría nada de gente y solo estaba abierto un restaurante, varias atracciones cerradas y pagando $1,200 por persona, éramos 8
Se me hizo un robo, al final nos trataron horrible. Seguramente Xcaret y Xelha vale más la pena !!
Written 27 December 2018
Do small children under 2 years go free or what would the price be for 2xadults and 1 child (under2)
Written 20 June 2018
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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