We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gray Line Puerto Vallarta

Condominio Marina Sol L-5, Marina Vallarta, Puerto Vallarta 48354, Mexico
+52 322 225 1190
Website
Save
Book In Advance
More Info
US$ 25.99*
and up
Puerto Vallarta Small Group Roundtrip Airport Transfer
More Info
US$ 99.99*
and up
Puerto Vallarta Shore Excursion: Banderas Bay Pirate Sailing Cruise
More Info
US$ 74.98*
and up
ATV Adventure from Puerto Vallarta
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
More
Gray Line Puerto Vallarta offers you the best selection of sightseeing tours, Adventure packages, transportation services and much more! We are truly your local experts!
  • Excellent34%
  • Very good6%
  • Average13%
  • Poor7%
  • Terrible40%
Travellers talk about
LOCATION
Condominio Marina Sol L-5, Marina Vallarta, Puerto Vallarta 48354, Mexico
CONTACT
Website
+52 322 225 1190
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / Payback Arrow
50
Reviews (118)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 116 reviews

Reviewed 1 week ago via mobile

This is a huge scam. The $130 pre booked roundtrip shuttle is at the very least $75 more than roundtrip taxi drivers that are readily available outside of the airport and resorts. Save your money!!! It's safe to use the taxis.More

Thank Allison A
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 5 days ago

Hello Ms. Allison: Thank you very much for your comments regarding the transportation service. When booking a transfer service with our company, you have the peace of mind you're booking a service with an agency which has been operating for several years at the destination....More

Reviewed 3 weeks ago via mobile

Where they did an average job at the hotel helping to book our excursions... the round trip ground transportation from the airport to the hotel is a joke. I was charged $67.00 for the transportation. Which all they did was put us in a taxi....More

Thank Bill B
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 2 weeks ago

Hello Mr. & Mrs. Thank you for your comments. First of all we deeply apologize that you had an inconvenience with your return shuttle. I would like to help you. Please contact me in order to investigate further. My email is: customerservice@graylineloscabos.com I hope to...More

Reviewed 4 weeks ago

We paid for this service through Orbitz. They were going to pick us up from and to the airport. Initially they were okay but then things started to get bad. First, they ordered me to be at a certain time and day to pick up...More

Thank Mariaisagui
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 3 weeks ago

Hello Mr. & Mrs. Thank you for your comments. I would like this oportunity to inform you that the reason why we ask all customers to reconfirm their return pick up time with our Gray Line Reps. at the Hotel or to call us at...More

Reviewed 4 weeks ago

We prepaid for round trip. Long story short, we were picked up from the airport with no issues. However, we were not picked up from the hotel, even after having confirmed and being at the lobby at the time that Gray Line had established. The...More

Thank urestiboys
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 4 weeks ago

Hello Mr. & Mrs. Thank you for your comments. We deeply apologize if you had this issue with your return transfer. In order for me investigate further, I will appreciate if you can contact me at: customerservice@graylineloscabos.com I hope to hear from you soon! Warm...More

Reviewed 12 June 2017

I had a wonderful experience with these guys/gals. They take your luggage and take care of putting it in and out of the vehicles (I have had both cabs AND vans). They make sure that you have the correct meeting time BACK to the airport...More

Thank Armymomof3
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 15 June 2017

Hello Mr. & Mrs.: We highly appreciate that you have taken the time to send us your kind review. we are glad that you enjoyed our services during your holidays in Puerto Vallarta. Our staff always try their best to provide a good service to...More

Reviewed 3 June 2017

If you're visiting a city for the first time, you want to be sure you make it to and from the airport without any issues. You don't know how its going to be, so you try and plan ahead and book transportation. I'm here to...More

1  Thank Donald H
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 5 June 2017

Hello Mr. & Mrs. Thank you very much for your comments regarding the transportation service. When booking a transfer service with our company, you have the peace of mind you're booking a service with an agency which also have concierge Service who will assist you...More

Reviewed 26 May 2017

We booked this transportation service with Travelocity.....$65.00 round trip from the Airport to Hotel in downtown. when we got there we had to search the arrival area all over the place to find them . They were outside in the street ( No name sign)...More

Thank josemonterr
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 27 May 2017

Hello Mr. Jose: Thank you for your review. The Puerto Vallarta Airport is usually very crowded but we always have Airport Representatives . We are very sorry you had an inconvenience with your transportation. In order for me to investigate further, I will appreciate if...More

Reviewed 23 May 2017

We were picked up at the airport on time. Our driver was friendly, spoke good English, and was waiting for us with my name on a sign. Our ride was in a luxury van reserved just for the group traveling with me. The driver even...More

Thank Victor L
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 27 May 2017

Dear Mr. Victor: Thanks for the exceptional review!. We are glad to hear you enjoyed our transportation service and also our City Tour. It will be our pleasure if you give us another opportunity to be of any assistance in a near future. Best Regards,

Reviewed 7 May 2017

The city tour was reasonable but again included 'shopping' I don't come on holidays to shop! We did get out of the van and had a walking tour about the cathedral and old city area which was lovely. Guide informative but when we did get...More

Thank Carolyn S
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 8 May 2017

Dear Mrs. Thank you for your review. Sorry to hear that you did not enjoy the City Tour completely. In the tour´s description the information does state that the City Included shopping and lunch. Once you are in San Josè , the tour guide give...More

Reviewed 23 March 2017

Great overview of Puerto Vallarta. We enjoyed getting a taste of different areas of the city. Guide was great in making sure we had good photo opsMore

Thank Shereen60
NormaGazga, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 24 March 2017

Hello Mr. & Mrs. Thank you for your kind review. We are very glad that you enjoyed our City Tour and that you had an opportunity to see different sites of our beautiful city of Puerto Vallarta and that you learnt some history of our...More

Nearby
Nearby Restaurants
Las Margaritas
27 reviews
.48 km away
Mr. Cream
202 reviews
.00 km away
Pepes tacos and terrace
96 reviews
.02 km away
Buonissimo Deli
49 reviews
.11 km away
Nearby Attractions
Sunset Market
33 reviews
1.56 km away
Glass Gallery EM
6 reviews
.02 km away
Emotions Casino
5 reviews
.23 km away
Sea Safari by Vallarta Adventures
286 reviews
.02 km away
Ask a question
Questions & Answers
odcd
31 March 2017|
Answer
Response from NormaGazga | Property representative |
Hello. Thank you for contacting us. Please send us an email to: info @ graylineloscabos. com and we will send you the rate. When you write us please advise in which Hotel you are staying in Puerto Vallarta. We will be happy... More
0
Votes
Google Translation