We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Had a ultimate birthday package for my son 8th birthday£248 for 13 children in that package I had to pay £25 for face painting to be sent a lady who had never done it before but she tryed so thank u but don't understand how...More
Been a few times as its our closest bowling facility and the service is just awful, and really slow. You can be stood waiting for 10-15 mins with lots of staff just walking past you and chatting to each other.
If I had an alternative,...More
Had a fab visit today, especially with Rhys Williams. 10/10 favourite staff. Only recommendation is that he needs to go to blisters because he’s never been. We would of tipped him but we are poor students. Rhys Williams needs employee of the month.
We went last night, 5th April 18. It was extremely busy which was half term. There were a lot of children running around and i nearly got hit over twice. I appreciate this is a parental issue but where are staff also to control safety???...More
Me and my boyfriend visited this super bowl last month and have gone here now about 6 times altogether but the previous time really pushed it over the edge. Every time since it has been open we’ve received really poor customer service, from having to...More
We didn’t go into Super Bowl UK expecting much but to be fair we had a great time. The bowling was basic but worked fine and was fun. The games were an eclectic mix of overpriced nonsense and it was a bit weird buying a...More
Danny M, Guest Relations Manager at Superbowl UK, responded to this reviewResponded 18 February 2018
My son loves laser tag and I always dread taking him there as I know we will be stood by the till a good 5-10 mins before getting served. I've been here many times and they never have enough staff on.....its the 6 weeks holidays...More
Thank Rachael E
Danny M, Guest Relations Manager at Superbowl UK, responded to this reviewResponded 30 September 2017
Hi Rachael E, I can assure you we had more than two staff working. If you felt that you were waiting a while have you ever asked to speak to a duty manager to pass on your comments or find out the delay?
We went here on a Saturday afternoon with our 3 young children, we were told it will be a 20min wait which was fine, 1hr later we got called to our lane ehich kept breaking down had to go back to the reception who reset...More
Thank Lisa D
Danny M, Front Office Manager at Superbowl UK, responded to this reviewResponded 12 August 2017
Hi Lisa, did you speak to the duty manager in order to express your concerns? We aim to deal with any complaints at the time of visit to ensure that our customers leave our venue happy. We are disappointed to hear that you had a...More
Went hear today 1st August 2017, met wife and daughter, we arrived 5.30pm ready for 6pm for the 2games of bowling for £4.99, so I went to the bar to get a drink before 6pm while standing at the bar, I was sticking to the...More
Thank Aaron F
Danny M, Public Relations Manager at Superbowl UK, responded to this reviewResponded 12 August 2017
Hi Aaron, I am disappointed to hear that you did not have an enjoyable experience. Our staff members do not have their phones on them - the staff member may have been crouched down for the reason that our arcade prizes are kept under the...More