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Review Highlights
Bit of a laugh but we had fun...

We didn’t go into Super Bowl UK expecting much but to be fair we had a great time. The bowling was... read more

Reviewed 15 January 2018
londoncryptogirl
,
London, United Kingdom
via mobile
Expect service to be slow

My son loves laser tag and I always dread taking him there as I know we will be stood by the till a... read more

Reviewed 17 August 2017
Rachael E
,
Ebbw Vale, United Kingdom
via mobile
Read all 30 reviews
5
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Traveller Overview
  • Excellent23%
  • Very good10%
  • Average10%
  • Poor10%
  • Terrible47%
15 Jan 2018
“Bit of a laugh but we had fun...”
17 Jun 2018
“Disappointed”
About
Suggested duration: 2-3 hours
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Contact
| Merthyr Tydfil Leisure Village, Merthyr Tydfil CF48 1UT, Wales
Website
+44 1685 848336
Reviews (30)
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1 - 10 of 30 reviews
Reviewed 17 June 2018 via mobile

Had a ultimate birthday package for my son 8th birthday£248 for 13 children in that package I had to pay £25 for face painting to be sent a lady who had never done it before but she tryed so thank u but don't understand how...More

Thank dawnwells1982
Reviewed 12 May 2018 via mobile

Been a few times as its our closest bowling facility and the service is just awful, and really slow. You can be stood waiting for 10-15 mins with lots of staff just walking past you and chatting to each other. If I had an alternative,...More

1  Thank EliDSWhite
Reviewed 11 May 2018 via mobile

Had a fab visit today, especially with Rhys Williams. 10/10 favourite staff. Only recommendation is that he needs to go to blisters because he’s never been. We would of tipped him but we are poor students. Rhys Williams needs employee of the month.

2  Thank Rachel B
Reviewed 6 April 2018

We went last night, 5th April 18. It was extremely busy which was half term. There were a lot of children running around and i nearly got hit over twice. I appreciate this is a parental issue but where are staff also to control safety???...More

4  Thank Rosalind L
Reviewed 6 March 2018 via mobile

Me and my boyfriend visited this super bowl last month and have gone here now about 6 times altogether but the previous time really pushed it over the edge. Every time since it has been open we’ve received really poor customer service, from having to...More

2  Thank meadowfl
Reviewed 1 February 2018

Great 2 games of bowling. Great arcade. All round good night. Members of staff are amazing! Especially Rhys Williams, who catered to our musical needs - Disney songs. Thanks guys!

Thank kianj2018
Danny M, Guest Relations Manager at Superbowl UK, responded to this reviewResponded 18 February 2018

Thanks for the review! Please come again soon! :)

Reviewed 15 January 2018 via mobile

We didn’t go into Super Bowl UK expecting much but to be fair we had a great time. The bowling was basic but worked fine and was fun. The games were an eclectic mix of overpriced nonsense and it was a bit weird buying a...More

Thank londoncryptogirl
Danny M, Guest Relations Manager at Superbowl UK, responded to this reviewResponded 18 February 2018

Hi londoncryptogirl, thank you for your review.

Reviewed 17 August 2017 via mobile

My son loves laser tag and I always dread taking him there as I know we will be stood by the till a good 5-10 mins before getting served. I've been here many times and they never have enough staff on.....its the 6 weeks holidays...More

Thank Rachael E
Danny M, Guest Relations Manager at Superbowl UK, responded to this reviewResponded 30 September 2017

Hi Rachael E, I can assure you we had more than two staff working. If you felt that you were waiting a while have you ever asked to speak to a duty manager to pass on your comments or find out the delay?

Reviewed 6 August 2017 via mobile

We went here on a Saturday afternoon with our 3 young children, we were told it will be a 20min wait which was fine, 1hr later we got called to our lane ehich kept breaking down had to go back to the reception who reset...More

Thank Lisa D
Danny M, Front Office Manager at Superbowl UK, responded to this reviewResponded 12 August 2017

Hi Lisa, did you speak to the duty manager in order to express your concerns? We aim to deal with any complaints at the time of visit to ensure that our customers leave our venue happy. We are disappointed to hear that you had a...More

Reviewed 1 August 2017 via mobile

Went hear today 1st August 2017, met wife and daughter, we arrived 5.30pm ready for 6pm for the 2games of bowling for £4.99, so I went to the bar to get a drink before 6pm while standing at the bar, I was sticking to the...More

Thank Aaron F
Danny M, Public Relations Manager at Superbowl UK, responded to this reviewResponded 12 August 2017

Hi Aaron, I am disappointed to hear that you did not have an enjoyable experience. Our staff members do not have their phones on them - the staff member may have been crouched down for the reason that our arcade prizes are kept under the...More

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