Club Mobay Departure Lounge
Club Mobay Departure Lounge
Club Mobay Departure Lounge
4.5
About
A uniquely Jamaican, first class lounge experience. Imagine escaping from the stress and chaos of security lines and crowded departure halls to a sanctuary where you can relax or catch up with the office. The 10,000 square foot lounge affords you the space to enjoy culturally themed specialty rooms, a complimentary premium bar, snacks, wifi, shower facilities, concierge duty free shopping. Jamaican hospitality and charm meet first world innovation at Club Mobay.
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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See what travellers are saying
- Archie MSpring, Texas27 contributionsClub Mobay for departing Jamaica is a must!Based on local norms, we arrived at the MBJ airport several hours before our flight. We inquired and were able to use Club Mobay with our Priority Pass. This lounge is a great place to enjoy while waiting for your flight. Our server, Natasha, provided us outstanding service during our stay. I would highly recommend Club Mobay. We look forward to our next visit.Hello Archie M, Thank you for taking the time to share your review of our service. It is always our aim to make your first and final moments in paradise memorable. With that said, it brings us joy to know that we got to reduce the hassle and stress that come with travelling, allowing you to relax and savor every moment of your well-deserved vacation. Thank you for making Jamaica your destination of choice and we hope to see you again soon.Written 10 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled as a coupleWritten 8 October 2023
- LobsterGal60 contributionsExceptional service and comfort before you fly!We've been to Jamaica several times and always try to take advantage of Club Mobay's arrival and departure services. The departure lounge is very comfortable and provides an excellent way to wait for a flight home. During our trip home in March 2023, we were notified of several flight delays and ultimate cancellation. The staff at club Mobay could not have been more helpful providing us with updates and assisting us with getting to where we needed to be. And that's not all. The deputy director, Nicola Thomas, provided me with her business card. Little did I know that for an upcoming trip that I would need assistance. I found her card, contacted her and, once again, was provided with outstanding, prompt service. I highly recommend Club Mobay when flying to or from Jamaica.Hello pemiad, Thank you for taking the time to share your review of our service. It is always our aim to make your first and final moments in paradise memorable. With that said, it brings us joy to know that we got to reduce the hassle and stress that come with travelling, allowing you to relax and savor every moment of your well-deserved vacation. We will be sure to share your feedback with Nicola and the rest of the team. Thank you for making Jamaica your destination of choice and we hope to see you againWritten 7 December 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited March 2023Travelled as a coupleWritten 5 December 2023
- Brian A4 contributionsNice stop in while flyingThe club was excellent after we were able to get in. The space is limited but the food and drinks were very much spot on. The staff was friendly but the bartender was the best and kept us with drinks and ideas coming. The beef patties were greatVisited December 2023Travelled as a coupleWritten 8 December 2023
- DvynDvaPittsburgh, Pennsylvania52 contributionsA wonderful space to make the transition from paradise to winter.As a Delta Club lover this lounge was a little small but the service rates up there. The staff were helpful and always available. It was a little crowded and although we didn’t appreciate the assigned seating it made sense. The food was satisfying and it kept us from scrambling all over the crowded airport to find something. The best part was the spa suite in the back. Although we didn’t have time this trip we will surely be taking advantage of this offering in the future. And I neglected to mention the care taken in the restroom. It was cleaned religiously and just a pretty space, but there was also a private shower and restroom suite for those on long layovers. This was just what we needed to transition back from paradise to WINTER.Visited November 2023Travelled as a coupleWritten 13 December 2023
- Bill G12 contributionsSkip the long security lines and relax in a nice lounge before your flight.We made reservations for the lounge before our trip and it was well worth it. I mention this because people were trying to use the services that day and they were sold out. The expedited time through security alone was worth the price. The lounge was great as they seated us and brought drinks. The food was good and it was nice to have a place to relax before our flight.Hello Bill G, We read your review with great pleasure! While airline check-in is outside the purview of our service, we are happy to know that we were able to make the process through immigration and security less stressful, as that is our very aim. We are glad you found our lounge “comfortable” and that our array of snacks including tapas, soup, wraps and Jamaican patties were to your liking. Thank you for reviewing our service. We count the moments to welcoming you on arrival next time.Written 6 March 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited January 2024Travelled with familyWritten 2 January 2024
- nevaeh w1 contributionTotally worth it!!!The staff, food and overall hospitality experience was excellent. I would definately recommend this. We could skip security which was great as people were queuing for over an hour. The lounge was very relaxing, we had our own table and great service.Hello nevaehw2024, Thank you for the time taken to share your experience with us via your review. We place great priority on guaranteeing a memorable first and last impression by aiming to deliver world-class service on arrival and departure of the island. We are truly delighted to hear that you were pleased with the warm hospitality you experienced from our staff members. We are also ecstatic that you enjoyed our tasty treats which were carefully selected to satisfy the palates of our VIPs. Once again, we thank you for sharing your feedback and look forward to serving you in the future.Written 25 January 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited January 2024Travelled with familyWritten 3 January 2024
- Kerri C1 contributionRelaxing Good byeMuch more relaxing, miss the lineups, friendly staff, very attentive. There ere food and snacks, sandwich’s, wraps, loved the Pumpkin Spice soup! And a delishes drink! Unfortunately it was booked on arrival, but highly recommendedHello 146kerric, We hope you had a wonderful vacation in Jamaica; we are delighted you ended the trip with Club Mobay. Thank you for the excellent review of our offerings and for taking the time out to share your experience with us. It pleases us whenever we meet and exceed the expectations of our guests and based on your review, it seems we did just that. We are elated you enjoyed the fast track facility, the comfort of our lounge, snack options as well as the personal service. It was a pleasure having you in our care. We count the moments to your return.Written 6 March 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited January 2024Travelled with friendsWritten 4 January 2024
- Carol SMontgomeryville, Pennsylvania6 contributionsTreated like Royalty!We were greeted upon arrival at airport and taken to front of immigration line. Soon after we had a drink and snack in our hands waiting in the comfy lounge for bus to resort! Was a great place to change into shorts after traveling from the northeast in winter! Upon leaving we were treated like ROYALTY with foods and beverages and outstanding service while awaiting our flight to head home! Just book it, you will love it!Hello Carol S, Thank you for the time taken to share your experience with us via your review. We place great priority on guaranteeing a memorable first and last impression by aiming to deliver world-class service on arrival and departure of the island. We are truly delighted to hear that you were pleased with the warm hospitality you experienced from our staff members. We are also ecstatic that you enjoyed our tasty treats and complimentary hot and cold beverages which were carefully selected to satisfy the palates of our VIPs. Once again, we thank you for sharing your feedback and look forward to serving you in the future.Written 25 January 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Travelled as a coupleWritten 6 January 2024
- RealTySharpe TravelMoorhead, Minnesota583 contributionsBook Early Airport LoungeIf you want to experience a hassle free trip, start by booking the departure lounge. For a very reasonable cost you can receive an airport lounge without the hassle of joining a high flying airline club. There are two types of booking to remember, the cheaper option just gets you into the lounge after screening, the more expensive option covers expedited immigration also. Can save you about 1 hour or so. BUT book early, you can not book usually the day of departure or even week, as they max out and don't take anymore bookings.Hello TravelSanelyWithKids, We hope you had a wonderful vacation in Jamaica; we are delighted you ended the trip with Club Mobay. Thank you for the excellent review of our offerings and for taking the time out to share your experience with us. It pleases us whenever we meet and exceed the expectations of our guests and based on your review, it seems we did just that. We are elated you enjoyed the fast track facility, the comfort of our lounge, as well as the personal service. It was a pleasure having you in our care. We count the moments to your return.Written 6 March 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Travelled with familyWritten 7 January 2024
- AKASYDBethany Beach, Delaware8 contributionsWorth it!So glad we did this! Good signage easily directed us to the lounge and the security was expedited along the way. With three hours to kill, we enjoyed the comfy chairs, wifi, free snacks, drinks and clean bathrooms. Arrivals was booked but I would definitely recommend the departure lounge and do it again.Hello Sydney, Thank you for the time taken to share your experience with us via your review. We place great priority on guaranteeing a memorable first and last impression by aiming to deliver world-class service on arrival and departure of the island. We are truly delighted to hear that you were pleased with the warm experience you had from our staff members as well as the clean environs. We are also ecstatic that you enjoyed our tasty treats and complimentary hot and cold beverages which were carefully selected to satisfy the palates of our VIPs. Once again, we thank you for sharing your feedback and look forward to serving you in the future.Written 29 January 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited January 2024Travelled as a coupleWritten 28 January 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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Dilly28
4 contributions
Feb 2020 • Couples
I really wanted to enjoy the Club Mobay experience, however it was VERY DISAPPOINTING!!
I booked our reservation through Amstar and received my confirmation without an issue. The day of travel I printed out the confirmation letter as advised in the email. We arrived at he airport and went down the ramp to the first set of reps that were holding signs and couldn’t find my name. I went to the other side and still couldn’t find it. I approached one of the reps who asked for my confirmation and I provided it to her. She walked us to the info desk right before immigration and told us they would assist further. The people at the info desk couldn’t have cared less. They said that they saw the reservation but I had called to cancel it. I told them that I had not, then they said my husband had cancelled it. I asked them for the name of the person who cancelled and they did not know. I asked them to call Amstar and provided them with the phone number and apparently could not get through. I put my phone in roaming and was able to reach Amstar on the 1st try and they confirmed that it should not have been cancelled. They said they would call Club Mobay to sort everything out. While we were waiting one of the reps at the info desk said that they had cancelled the wrong reservation and the three people at that desk found it hilarious. And yet would still tell me they could not assist. I was extremely frustrated since it was now almost 45 min since departing the plane and we were standing without anyone assisting. They did not care and told us to go through regular immigration (without the service that was paid for) and talk to Amstar later. I’m so grateful for Amstar because they took it upon themselves to assist us in getting through and taking us to the lounge.
Our return was the same nightmare. I had been assured that we would not have an issue. I again had to explain the whole ordeal, Amstar had to call them and sort it out (after another 45min) otherwise they did not care at all. We went through security and went to the lounge only to be met by the same ridiculous and lousy service. At this point I was upset and could not understand how they did not communicate. They refused to let me into the lounge again with the same lie that my husband has cancelled the reservation. I again Had to have them call their info desk and the lady at the desk could not even provide me with an apology. Without looking at me just told me to go into the lounge and mumbled some directions as to where I needed to go. After asking her if everything was sorted she said “I guess so, why do you think I’m telling you to go in? Her attitude was horrible, it was appalling that someone would represent a customer facing business.
Instead of saving time getting out and into the
Airport, we wasted our time trying to get serviced by people that were not interested in servicing their customers. I was excited to share a positive experience with the various FB travel groups of which I am a member, but unfortunately I will be sharing that do not recommend them!!
I booked our reservation through Amstar and received my confirmation without an issue. The day of travel I printed out the confirmation letter as advised in the email. We arrived at he airport and went down the ramp to the first set of reps that were holding signs and couldn’t find my name. I went to the other side and still couldn’t find it. I approached one of the reps who asked for my confirmation and I provided it to her. She walked us to the info desk right before immigration and told us they would assist further. The people at the info desk couldn’t have cared less. They said that they saw the reservation but I had called to cancel it. I told them that I had not, then they said my husband had cancelled it. I asked them for the name of the person who cancelled and they did not know. I asked them to call Amstar and provided them with the phone number and apparently could not get through. I put my phone in roaming and was able to reach Amstar on the 1st try and they confirmed that it should not have been cancelled. They said they would call Club Mobay to sort everything out. While we were waiting one of the reps at the info desk said that they had cancelled the wrong reservation and the three people at that desk found it hilarious. And yet would still tell me they could not assist. I was extremely frustrated since it was now almost 45 min since departing the plane and we were standing without anyone assisting. They did not care and told us to go through regular immigration (without the service that was paid for) and talk to Amstar later. I’m so grateful for Amstar because they took it upon themselves to assist us in getting through and taking us to the lounge.
Our return was the same nightmare. I had been assured that we would not have an issue. I again had to explain the whole ordeal, Amstar had to call them and sort it out (after another 45min) otherwise they did not care at all. We went through security and went to the lounge only to be met by the same ridiculous and lousy service. At this point I was upset and could not understand how they did not communicate. They refused to let me into the lounge again with the same lie that my husband has cancelled the reservation. I again Had to have them call their info desk and the lady at the desk could not even provide me with an apology. Without looking at me just told me to go into the lounge and mumbled some directions as to where I needed to go. After asking her if everything was sorted she said “I guess so, why do you think I’m telling you to go in? Her attitude was horrible, it was appalling that someone would represent a customer facing business.
Instead of saving time getting out and into the
Airport, we wasted our time trying to get serviced by people that were not interested in servicing their customers. I was excited to share a positive experience with the various FB travel groups of which I am a member, but unfortunately I will be sharing that do not recommend them!!
Written 8 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear DeborahMM28,
First and foremost thank you for taking the time to share your experience with us regarding both your arrival and departure of the island. We at all times aim to deliver a seamless and memorable experience always cognizant of a great first and last impression.
With that said, we wish to convey our deepest and most sincere apologies for your less than VIP experience. We will never make excuses when our service does not meet or exceed our guests’ expectations or our very own standards. It is certainly regrettable to learn of the disruption in your arrival experience but of greater concern to us is the manner in which the matter was handled by our team.
We have since investigated the matter and identified the gaps in our service delivery process which led to your unfortunate experience and assure you that the steps taken will ensure no reoccurrence.
In light of your experience, we would appreciate the opportunity to speak with you directly via telephone at a time convenient to you. If you would be willing to speak with us further please provide us with your contact telephone number and a suitable time.
Your candour is not only greatly appreciated but welcomed as we need to hear the painful truth when we fail to deliver on our commitment to our guests. Again, we apologize for your experience and look forward to speaking with you.
Regards,
Stephanie Lue
Customer Experience Executive
Written 12 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PLL987
Yardley, PA30 contributions
Jan 2020 • Couples
Just returned from Jamaica and used MoBay departure lounge. The food is heavily spiced and mostly breaded. The choices in the airport proper are more varied and have to be of better quality. Free, cheap, alcohol is fine for drinkers. A woman in our room was obviously inebriated, but kept being served. She eventually vomited on the floor next to the bar. I think the travel companies must get some benefit for pushing the MoBay lounge.
We also used the MoBay “fast track” for entry. This may be useful at very crowded times, but generally not worth the extra dollars.
We also used the MoBay “fast track” for entry. This may be useful at very crowded times, but generally not worth the extra dollars.
Written 30 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Day PLL987,
Thank you for choosing Jamaica as your vacation destination and including our service on your trip. We are very appreciative that you have taken the time to share your feedback on your experience.
We at all times place great priority on providing our guests with a memorable first and last impression by delivering a world-class service on both arrival and departure of the island.
With that said, we regret to learn that this was not your experience and for that we sincerely apologize. The vast array of snack items on our menu infused with our Jamaican flavour as a part of the cultural experience was carefully selected to satisfy the varying palates of our guests. We have been listening to our guests' feedback over time and upgrading our menu options. Additionally, our service is predicated on the high-traffic through our international airports which are based on airline schedules and passenger load which can be chaotic at times. However, on this occasion it appears that you were traveling at a time in which passenger volumes were low compared to other occasions. We always aim to ensure our guests receive a seamless transition through Customs and Immigration with a personal touch of service.
As the comfort of our guests is important to us, we have put policies in place in regards to the consumption of alcohol by our guests. If ever we believe that any of our guests has reached their limit, our servers will take steps to prevent any further consumption. As you can imagine this is not the norm and we have already launched an investigation into this matter.
We will never make excuses when our service does not meet or exceed the expectations of our guests or our own standards. We would like to thank you again for sharing your feedback as it is invaluable and gives us an opportunity to review our processes to ensure consistent delivery of service and make improvements.
We hope that despite your initial experience you will allow us another opportunity to show you what a true VIP experience is and to make things right.
Regards,
Stephanie Lue
Customer Experience Executive
Written 3 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dkonzen
Mesa, Arizona2 contributions
Apr 2021
I am so frustrated with the process of booking, especially as an Amex Platinum and Priority Plus Member. It has been a month of going back and forth with this company, being told there was space and I provided all information that was requested but never received a correct billing or way to pay to reserve our space. Now they are sending me an email that there is no space.
Written 21 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello dkonzen,
Allow us to first extend our gratitude for your interest in our service. We appreciate your feedback; it is through our guests’ experiences that we are able to make improvements to our product offerings.
With that said, we would like to profusely apologize for any misunderstandings. This is not the type of service that VIP condones, and would like to take a closer look into the situation with your assistance. We would greatly appreciate the opportunity to speak directly with you on this matter to gather some additional information. Should you be willing, please provide your contact details to nicholas.watson@vipattractions.com.
Additionally, while we make no excuses for your encounter, allow us to clarify the process for our membership cardholders, Priority Pass. As partners with Priority Pass, all cardholders are allowed access to our departure lounge and amenities based on space availability which is a Priority Pass standard. Space availability is determined by departure flight time which is attained by your flight number.
We are pleased to advise that as our valued membership club cardholder, you are now able to reserve access to our lounge at a minimal fee via our website.
Once again, we apologize for your experience and thank you for bringing this to our attention. We look forward to speaking with you.
Written 21 April 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jay Gee
1 contribution
Sept 2021 • Solo
Having a place to relax while waiting to board. Having refreshments.
On Friday Oct. 1st i was to leave from Montego bay to Newark. The flight was acheduled to depaer at 11:37 am but I was informed at checking in that the flight
would be delayed. I decide that Iwould use Club Mobay. Well must say the service is impeccable. The staff is highly and skillfully trained and they offered top class service from entry and even after departing the lounge. As I explain further you'll see why I came to this conclusion. The entrance staff was welcoming and cordial and took my personal items and luggage promptly, securimg them in an area with sectiined cubbies and corresponding tickets were given. I was then show to a table and a friendly waiter took my order very effeciently and in no time I was served a delicious refreshment. After relaxing for what seemed to be a short period. I heard them say last call for boarding my flight. I jumped up and ran frantically to the area where my things were stowed and explained that I was about to miss the flight. All the staff in that area got involved and assisted me in retrieving my numerous bags and packages. As I was about to exit the elevator closed as other patrons had taken it. I was then stuck with all the bags as they were too heavy to carry up the stairway.
Right the an angel of an employee I think her name was Lascena, urged another employee Earl Smith to take the bags up the stairs for me and to the gate. Another male employee began to assist me but then had to take care of new patrons coming in. His name was Adrian Martin. Mr. Martin also urged Mr. Smith to help me. Well Mr. Earl Smith took on the difficult task of lugging those heavy bags up the stairs and running with them to gate 4. I also had some bags that were difficult to carry and I was panting and struggling far behind him. Earl intended to get to the gate to tell them i was coming and have them wait on me. Well he certainly did and I barely made it. Thank God!!! I was certainly singing their praises on my way home. I have and will continue to share everywhere and in any way I can what a wonderful, dedicated and special team you have working together at Club Mobay. Thank You
Jacqueline Stewart
On Friday Oct. 1st i was to leave from Montego bay to Newark. The flight was acheduled to depaer at 11:37 am but I was informed at checking in that the flight
would be delayed. I decide that Iwould use Club Mobay. Well must say the service is impeccable. The staff is highly and skillfully trained and they offered top class service from entry and even after departing the lounge. As I explain further you'll see why I came to this conclusion. The entrance staff was welcoming and cordial and took my personal items and luggage promptly, securimg them in an area with sectiined cubbies and corresponding tickets were given. I was then show to a table and a friendly waiter took my order very effeciently and in no time I was served a delicious refreshment. After relaxing for what seemed to be a short period. I heard them say last call for boarding my flight. I jumped up and ran frantically to the area where my things were stowed and explained that I was about to miss the flight. All the staff in that area got involved and assisted me in retrieving my numerous bags and packages. As I was about to exit the elevator closed as other patrons had taken it. I was then stuck with all the bags as they were too heavy to carry up the stairway.
Right the an angel of an employee I think her name was Lascena, urged another employee Earl Smith to take the bags up the stairs for me and to the gate. Another male employee began to assist me but then had to take care of new patrons coming in. His name was Adrian Martin. Mr. Martin also urged Mr. Smith to help me. Well Mr. Earl Smith took on the difficult task of lugging those heavy bags up the stairs and running with them to gate 4. I also had some bags that were difficult to carry and I was panting and struggling far behind him. Earl intended to get to the gate to tell them i was coming and have them wait on me. Well he certainly did and I barely made it. Thank God!!! I was certainly singing their praises on my way home. I have and will continue to share everywhere and in any way I can what a wonderful, dedicated and special team you have working together at Club Mobay. Thank You
Jacqueline Stewart
Written 4 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Jaystewz,
Thank you for making us a part of your island experience and taking the time to share your valuable feedback with us.
We are delighted to learn that your departure was nothing short of spectacular as we made it easy, time-saving, and relaxing. It is also amazing to hear that the team was helpful throughout the entire process.
I'm glad you felt the overall experience met your expectations. It's something we've worked hard on and we're pleased our efforts resonated with you.
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
See you soon!
Written 5 October 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel Sheline
Kenosha, WI123 contributions
Dec 2019
Went to Jamaica to go to Sandals Negril and utilized Club Mobay for arrival and departure. I read some reviews that the arrival option was a waste of money due to their arrival being very slow in customs/immigration. I feel that this is a luck of the draw as one never knows how busy an airport will be upon arrival. It was fairly busy upon our arrival into the airport but having assistance and expedited service through customs/immigration was well worth the money spent.
The departure option was a very nice option to have. Once again expedited through security once airline check in complete and straight to the lounge. The lounge was very nice and quite a few food options as well. The bar was well stocked and just being able to relax a bit and have a few drinks and some food before leaving paradise was a great way to end the trip. Overall a great place and options for arrival and departure. I wish other airports like Cancun and Puerto Vallarta had this option. If you question if its worth the extra money don't as you will see it is money well spent.
The departure option was a very nice option to have. Once again expedited through security once airline check in complete and straight to the lounge. The lounge was very nice and quite a few food options as well. The bar was well stocked and just being able to relax a bit and have a few drinks and some food before leaving paradise was a great way to end the trip. Overall a great place and options for arrival and departure. I wish other airports like Cancun and Puerto Vallarta had this option. If you question if its worth the extra money don't as you will see it is money well spent.
Written 19 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Day danielsheline,
Thank you for considering our bundled service and holding it in high regards!
Travelling can be chaotic at times, which is why it is always our aim to ensure our VIPs receive a seamless transition through Customs, Immigration and Security with a personal touch of service.
It brings us joy to know that you had a wonderful experience at Club Mobay!
It was truly a delight to have hosted you. Do come and visit us again soon!
Breanna from Club Mobay/ Club Kingston
Written 27 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tara M
Sacramento, CA53 contributions
Nov 2020 • Couples
It was a very nice facility but due to Covid it felt like much of the benefits were diminished. Instead of self serve food stations, we had to order from a waitress so I was inclined to order less and only once. The bathroom always felt busy and while I know it had to be one of the cleanest on the whole island it was rough on my hands to sanitize and wash every time I went in, lotion would’ve been useful at that point. The comfy chairs were the biggest benefit and we were lucky to get the spot we did as the lounge filled up quickly after we arrived and social distancing became difficult despite the large layout of the area.
When I walked to our flight gate I noticed that it was calm and there were lots of places to eat so the true benefits of MoBay were lost on me. I would still pay for it during normal times but currently I’m experiencing a little buyers remorse.
Now that I think of it, the Club MoBay entry experience likely covered the cost of it all with our personal guide through the Covid security and customs and the drink service in the lounge, we were only there for 5 minutes so the experience was lost after our amazing honeymoon experience.
When I walked to our flight gate I noticed that it was calm and there were lots of places to eat so the true benefits of MoBay were lost on me. I would still pay for it during normal times but currently I’m experiencing a little buyers remorse.
Now that I think of it, the Club MoBay entry experience likely covered the cost of it all with our personal guide through the Covid security and customs and the drink service in the lounge, we were only there for 5 minutes so the experience was lost after our amazing honeymoon experience.
Written 29 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello ohhTara,
Congratulations on your Honeymoon!
Thank you for taking the time to share your review of your recent experience. We value your feedback as it is instrumental in ensuring we meet and exceed our guest expectations as well as make improvements to our service.
We are truly disheartened to read your sentiments regarding your recent visit with us, as it is certainly not the impression we wish for our guests to have after a well-spent vacation on the island.
As you will appreciate, your safety and comfort is our number one priority. Under the guidance of the airport authorities, with the number of touchpoints, handwashing and sanitizing at all times are two main protocols. For your convenience, we also saw it necessary to reduce buffet traffic by implementing an A la Carte option.
We again would like to thank you for bringing this to our attention as it will not only provide an opportunity to review our processes but also to identify and implement new techniques to provide the wow-effect our guests have come to know and love.
Thank you for making Jamaica your destination of choice especially for such a special occasion. We are looking forward to seeing you again soon.
Written 30 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Happysar
Garland, NE12 contributions
Jan 2020 • Couples
As soon as you arrive in Jamaica you will find your Club Mobay representative holding a sign with your name. Your representative will stay with you the entire process taking you through an expedited immigration and customs lines that took merely minutes. You are then taken to the C-Mobay lounge or directly to your transportation if you have it arranged.
I did the C5 online this time since there was a link provided on my club Mobay reservation ticket that I was e-mailed prior to my trip. The C-5 is the customs form they hand out on the plane. My club Mobay representative said just tell them you did it online everything was smooth and I did not need the paper form.
Returned home yesterday and just presented our club Mobay return trip access pass (club Mobay rep gave me when I arrived). You get a fast track through security with barely any waiting if at all. Then, we spent a nice hour and a half in reclining chairs with tons of hot snacks and food including sushi, open bar etc.
This was more than worth the experience entering and departing from Jamaica! highly recommend. Extremely organized!
I did the C5 online this time since there was a link provided on my club Mobay reservation ticket that I was e-mailed prior to my trip. The C-5 is the customs form they hand out on the plane. My club Mobay representative said just tell them you did it online everything was smooth and I did not need the paper form.
Returned home yesterday and just presented our club Mobay return trip access pass (club Mobay rep gave me when I arrived). You get a fast track through security with barely any waiting if at all. Then, we spent a nice hour and a half in reclining chairs with tons of hot snacks and food including sushi, open bar etc.
This was more than worth the experience entering and departing from Jamaica! highly recommend. Extremely organized!
Written 1 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isn’t that just amazing Happysar? Upon arrival in your vacation spot to have a personalized service – personal escort holding signage with your name on it then assisting you through the entire process in our fast-track lane through customs and immigration in just minutes! Then off to our arrival lounge to relax and refresh a bit, grab a bite and drink, all while we coordinate with your transportation.
Again fast-track through security red carpet style in our designated line on departure, then relax and lounge in our departure lounge with complimentary snacks and beverages while we cater to you allowing you to savour the last moments in paradise.
We are ecstatic you found the entire experience to be worth it! Thank you for giving us a perfect rating and recommending our services. It was an absolute pleasure hosting you and we hope we made you feel like a real VIP with the Flawless experience!
Stephanie from Club Mobay/ Club Kingston
Written 19 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mega3200
Plano, TX18 contributions
Jul 2022 • Business
The club was empty and they would not allow Priority Pass members to get in. Told us the club was full you have to reserve online to get in. I stood at the entrance and counted 105 people leaving in 25 minutes whilst 5 people went in on VIP pass. We could see that the club lounge was empty looking in from the entrance. Manager told us it is not fair to let us in with Priority Pass when everyone else paid to get in. When we tried to reserve online, we couldn’t. Basically, them advertising that Priority Pass members can enter is false. They want you to pay extra to get in.
Written 4 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mega3200,
Allow us to first extend our gratitude for your interest in our service on your recent trip to the island. We appreciate your feedback; it is through our guests’ experiences that we can make improvements to our product offerings.
Additionally, while we make no excuses for your encounter, allow us to clarify the process for our membership cardholders, Priority Pass. As you are aware, we are partners with Priority Pass which allows all cardholders to access our departure lounge and amenities based on space availability which is a Priority Pass standard. Space availability is determined by departure flight time which is attained by your flight number.
We are pleased to advise that as our valued membership club cardholder, you are now able to reserve access to our lounge at a minimal fee via our website.
Once again, we apologize for your experience and thank you for bringing this to our attention. We look forward to speaking with you.
Written 5 July 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SimMcK
Fort Lauderdale, FL1 contribution
Nov 2020
Had an amazing experience while parked for two hours in the Mobay Club yesterday. The time flew by with great food from Chef Clive. He personally visited the table when I had questions due to dietary preferences. The pumpkin soup (soup of the day) was delicious!!!! Cooked to perfection! Our server Renaldo was extremely personable...focused on every bit of detail of service. I also appreciated that perfect balance of service while not being too intrusive☺️. Proper protocols observed through the lounge with everyone in masks. In fact the ladies room was attended by a young lady who cleaned EVERY stall after each use so that was worth the short wait. Clearly a focus on safety during this very sad pandemic. Last but not least Keisha Lowe the general manager made rounds checking in with visitors to ensure everyone was comfy and their needs were being met. She personally assisted me with my next booking which I had difficulty doing online.
The experience was PERFECT! I strongly suggest a service desk where guests may book their next visit. The online booking experience is not the best! However the club experience is PERFECT!
Thank you Mobay Club team! See you
The experience was PERFECT! I strongly suggest a service desk where guests may book their next visit. The online booking experience is not the best! However the club experience is PERFECT!
Thank you Mobay Club team! See you
Written 16 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi MarSimMcK,
We are blown away by reading how much you enjoyed your Club Mobay departure experience!
We are thrilled you enjoyed the entire experience from the fast-track service through security to sitting and relaxing in comfort with complimentary snacks and drinks while awaiting your boarding call.
We agree, everything from the team members, to the pumpkin soup, and attention to details is simply the best! We will certainly share your details with Keisha, Renaldo, and Chef Clive.
A BIG Thanks to you for including our service! We appreciate your patronage and the time taken to write us this wonderful review. We look forward to hosting you on your future trip(s) back to the island!
Have a fantastic day.
Written 17 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
misspatrick1977
Columbus, OH902 contributions
Feb 2020 • Couples
This is our 3rd time using club mobay round trip. Being greeted & guided all the way to our driver on the way in is peace of mind. Especially being "fast tracked" aka avoiding the long lines. They have a nice lounge with drinks, food, wifi, & extremely clean bathroom to wait for your flight out is the perfect ending to vacay. The price was $160 round trip for two adults. Bartender is extremely friendly & checked on our flight for us.
Written 3 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your loyal patronage misspatrick1977!
It brings us joy to know that you always have a great experience at Club Mobay! We work hard to meet expectations like yours, and we’re happy that we hit the mark for you.
We appreciate your feedback and hope to see you again soon.
Breanna from Club Mobay/ Club Kingston
Written 19 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a Priority Pass member. I am told I can make an advance reservation for two of us for $5,00 USD per person for Club Mobay Departure Service only. How do I make that reservation?
Written 9 August 2024
I heard it was $5.00 if it was booked through Priority Pass, not $5,000. Apparently that is not correct. Thanks for the reply.
Written 9 August 2024
We are deciding whether or not to book Mo bay arrival and departure but am at a loss as how long you are waiting to collect luggage off carousel once you have been whisked through the lines etc ?
Written 9 April 2024
Short answer is that Club Mobay is definitely worth the money, ESPECIALLY for departure.
Written 1 May 2024
Yes they have a booth to book as long as they have openings available for departure. You can also ask at the departure counter once you are there.
Written 23 August 2023
Hi all we arrive at 6pm on a Sat in July. Has anyone arrived at this time? Can u tell me how busy it is? I am trying to book club mobay but no luck yet.
Written 22 April 2023
Hi all if I book vlub mobay for my arrival will they let me know ow when my already included bus transfer is ready?
Written 22 April 2023
I booked departure from MBJ with Club Mobay. The flight is in the afternoon, how early should I plan to arrive at the airport?
Written 25 December 2022
I think 3 hours is perfect. Gives you plenty of time Incase you run into traffic of the way to airport or other hiccups. The Lounge is a perfect place to be, seats are comfortable and the access to phone/computer charging food and drinks is a plus.
Written 1 January 2023
Kedaboo
Stockton, California
Is the food and drinks included or is there an up charge?
Written 27 September 2022
Yes, all food and drink is included, staff will do table service as self service closed with Covid. I have always found the staff to very pleasant, but you may have to ask for what you want and build a rapport with wait staff
Written 29 September 2022
Where is the departure lounge located: before or after the security line?
Hopefully after like most lounges so that we can enjoy it without worrying about how long the lines will be.
Written 17 January 2022
The departure lounge itself is after security. You actually get your own security line if you have a Club Mobay ticket.
Written 19 January 2022
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