Sirenis Aquagames Punta Cana

Sirenis Aquagames Punta Cana: Address, Phone Number, Sirenis Aquagames Punta Cana Reviews: 4/5

Sirenis Aquagames Punta Cana

Sirenis Aquagames Punta Cana
4
About
Do not miss the newest attraction on the Island!Within the hotel property, you’ll find the brand new Sirenis Aquagames, the only water park in the Punta Cana area. It is now a definitely a “must do” excursion on the Island.At Sirenis Aquagames there are attractions for the whole family, you will find extreme rides for grownups as well as a Pirate Theme Pool for kids, pic-nic area, nursery, gift shop, lockers and more.Come to enjoy an adrenaline rush in the middle of the jungle or relax in the main pool.We are an Unlimited All Inclusive Plus water park, food and drinks are included!
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4.0
1,051 reviews
Excellent
494
Very good
306
Average
134
Poor
56
Terrible
61

victornatanael
Clermont, FL9 contributions
Not worth it.
Sep 2021 • Friends
The employees lack of empathy, they don't treat you as they should and they don’t make you feel welcomed. The slides are not very safe and are practically for children. So if you don’t have any children don’t go.
Written 31 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sandra M
1 contribution
Best family Resort
Jun 2021
I really enjoy the time there, all of the employees wer very kind with us, the manager of the reception was so attentive he help us til'the end he knew we was well accomodate in a room (unfortunately i forgot his name) , nevertheless i do remember Jefrre, he was so worried about my family and i to find a great restaurant date, tha he call us, couldn,t find us and was pending to find us until he did and we had a great dinner night in the Italian restaurant. They became my partners in crime to celebrate my son birthday. I really enjoy everything, i love the food, the pool, the games, my boys really enjoy the games. Thank you for such a wonderful time. My god keep blessing all the staff and services. Bravooo!!
Written 7 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Antek A
1 contribution
Punta cana comments
Jun 2021 • Family
He is very helpful and nice kind guy.. Freddie Cherisene is the best concierge ever.
He helps us to oeganiss our holiday in best way
Written 24 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Melissa S
1 contribution
Best Customer Service
Jan 2021
Every employee we came in contact with was just perfect. I want to write a separate review for each but this platform won’t let me.
Rafael - Concierge, Juan, Heidy - Bartenders, Alvin, Pedro, Manuel - Waiters. Renaldo, Angel, Palanco - drivers and Alvin from the Beach were all just amazing. All of our wishes were met. All we had to ask and we received. This place and these people are all amazing. They became like family after 8 days. We were sad to leave. They will truly be missed. This was our 3rd trip to this resort and even though things were a little different due to Covid, it was great. This place focuses on customer service and it’s all about the guests. You would think that in 8 days you would run into an employee having a bad day but we didn’t or they just don’t show it like they do in the states. Everyone was happy to see us every time they saw us. They always said hello and went out of their way to ask how things were going and thanked us for staying with them. We will go back.
Written 30 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jean S
1 contribution
No Complaints
Feb 2020
Our first time at a larger resort and we were a bit skeptical but we were very impressed the place is large but not too big, it was great that you had to walk a bit to get from one place to another it made it all the more interesting. The rooms and the resort where very clean, plenty of different meals to choose from and in the buffet area they would always show you the raw meat and fish. Also in the buffet area the fruit would be cut fresh as it was consumed. On the beach twice a week beside their on going barbeque they made roasted pork over wood and another day fresh fish made right in front of you. The entertainment staff during the day and night where fabulous, the chefs where very accommodating and our hats off to Christian the chef. One night we did not even complain the meat was tough but the manager noticed and he couldn’t have been more apologetic and trying to please us and we didn’t even complain. This is how great everyone was from start to finish.
I truly believe the complainers are the ones that want to be served hand and feet.
Written 18 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Shah
United States3 contributions
Not great
Feb 2020 • Family
My mother wanted to go on a family vacation and chose this place. Customer service was terrible! we had to ask for utensils, drinks and even napkins several times before we got them. By the second day I was done! I spoke to the buffet manager, and 3 seconds later we were flooded with attention. That only lasted through breakfast because the story repeated itself during lunch and dinner. Food was decent, but only at the buffet, so please do not waste your time at the other restaurants. I would say the coffee shop was a 3 out 5. It could have been a 4, but the attendants were so rude I could not take it! Customer service can totally make or break an experience and in our case it was totally shattered. We were left without towels after house keeping and the minibar was not replenished so I had no water to take my medications in my room. I called the reception and an hour later NOTHING! This place could be so much more, but most of the people who work here are so rude and inattentive it’s ridiculous! It was almost as if they made it their mission to not provide service.
Written 12 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

waynedaigle11
Millbrook, Canada3 contributions
Sirenis Punta Cana
Dec 2019 • Couples
We stayed here between December 2-9. Our butler Raul was outstanding. He truly went above and beyond for our entire stay. We’re not very needy, but anytime we asked if anything, Raul was very prompt in taking care of us. Whether it was a ride to a restaurant, to extra beverages. Raul the Butler was amazing. We’ll be requesting him on our next visit in May.

Wayne Daigle
Written 21 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

PANTOJA FAMILY
Chicago, Illinois, United States2 contributions
Concierge pool personnel was GREAT/ Mnini JUNIOR Suite was HORRIBLE
Dec 2019
Ultimate Travelers Leisure

Concierge Personnel:
Polanco
Jean Carlos

Pool area:
Emmanuel
Israel (Car Personnel) Perfect 5 stars
Jairo (Car Personnel) Excellent 10 stars
Muchacho Flaquito con espejuelos del area de picinas concierge
All these workers are excellent and very attentive to their people and needs. They deserve the best pay there can be and promotions. We just came back from there. Stayed from 12/27/19 thru 1/5/2020. Emmanuel is the best bartender ever very accommodating and friendly and humbolt with lots of respect towards clients.

However we are member of the hotel for about (8) years and the Mini suite we were placed in was HORRIBLE FOR THE AMOUNT OF MONEY WE PAY FOR THE MEMBERSHIP. All concierge office personal looks for is for clients to upgrade their membership. We were offer the presidential mini suite only if we would of upgrade very disappointed on this stay regarding this part of the stay. Air conditioner was horrible very HOT in the room also pool was emptied out on Friday for maintenance which was very inconvenient.
Written 10 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

kellyt1979
Stoke-on-Trent, UK624 contributions
Water park & Restaurant review
Jan 2020 • Family
Water park:
I have 2 teen boys and they visited the water park about 4 times during our stay. The red slide is so dangerous, I don’t know why but it just bangs you about to the point of bruises. The others were great fun, only for an hour or so cause there was only 6 slides working when we were away.
Kids play area - whilst mine were too big for this so they didn’t use it, it looked great and I saw lots of families having fun.
Restaurants
Route 66 - starters were lovely, chicken burger was mushed up chicken, puddings looked nice tasted horrid
Tex mex - amazing starters Buffett style, massive T bone steaks, chicken fajitas, ribs.
French - lovely steaks, lobster and the chocolate pudding was the only desert in all the restaurants that was like a real pudding. Melt in the middle chocolate cake.
Brazilian- meat was lovely but I can’t say I was in a rush book in that one again
Japanese- this was more like a show with an amazing dinner. Set menu cooked infront of you all with interactive fun
Italian - fab pizza, lovely pasta, buffet starters with lots of great cheeses to try.
Coffee shop - the coffee and donuts were just the best. This is 100% the thing that will pull you back to the resort!!
Enjoy
Written 6 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Raymond O
Tavistock, Canada7 contributions
Great family waterpark resort ..could improve on a few things.
Dec 2019
The Grand Sirenis Aqua is a great resort for families..the food in the buffet is so so...but the meals in all the restaurants are great, the steak in the Tex/Mex was especially good. The waterpark is great for all ages ( Thanks Rafehal...great friendly service ) and the pools at the main resort are also good for all ages. The entertainment in the evening was good some nights, some not so. The rooms are clean. The bad about this resort...sewer smells will hit you all over the resort, by the pool, between the buffets and by the restaurants. . Also one thing that disappointed our family was the lack of Christmas decorations around the resort and the main Christmas tree had half the lights burnt out. It seems like the whole maintenance/ grounds crew/buffet waiters could bump up their game to truly make this resort a 4-5 star.
Written 20 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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