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Review Highlights
Family bike ride

We hadn’t planned on a bike ride while at Kielder but walked passed this shop on the way from the... read more

Reviewed 3 weeks ago
Paul M
Sunday Bike Ride

Couldn’t be bothered with the hassle of packing everything that goes with two bikes and all the... read more

Reviewed 3 weeks ago
Thejuniperclub
via mobile
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Traveller Overview
  • Excellent78%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible4%
Travellers talk about
About
The Bike Place is located in Kielder Water and Forest Park. This largest man made lake in Northern Europe, surrounded by forest creates a suberb habitat for rare animals and birds. Within the forest and around the lake, there are a varied range of...more
Contact
Kielder Cycle Centre, Kielder NE48 1EG, England
Website
+44 1434 250457
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Reviews (129)
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All reviewshelpful advicedriving licenceat short noticevisiting the areared routebank holidaycouldn tdifferent routesmember of staffround the lakeexcellent customer servicejust in casefour hoursmy partnerhelmetskevinride
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1 - 10 of 128 reviews
Reviewed 3 weeks ago

We hadn’t planned on a bike ride while at Kielder but walked passed this shop on the way from the car park and popped in. The staff were very welcoming and helpful and when we asked about hiring for 2 hrs they went to see...More

Thank Paul M
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 3 weeks ago

Many thanks for your comments and glad that you enjoyed your impromptu cycle ride. As you say, Kielder has got everything you need for a great cycling trip. Ian

Reviewed 3 weeks ago via mobile

Couldn’t be bothered with the hassle of packing everything that goes with two bikes and all the “just in case bits “, two bikes, two helmets, four hours- forty quid. BARGAIN. Two blokes in the shop very friendly and good senses of humour, service fast...More

Thank Thejuniperclub
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 3 weeks ago

Great to hear you had such good service from our staff, and glad you thought the bikes were up to the job - we do try........... Let's hope you'll come and ride at Kielder again soon.

Reviewed 9 August 2018 via mobile

Good quality bikes found four hours plenty to head from Leaplish to Tower Knowe have lunch and head back.Lakeside Way great for cycling as traffic free with varied terrain and superb scenery. Very good and helpful customer service sorting glitch internet booking and giving us...More

Thank Katherine F
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 10 August 2018

Katherine, Thanks for that very positive review. We get a lot of online bookings at this time of year, which all come into my home office. It was my fault that I got yours put into the Kielder Cycle Centre diary and not the Waterside...More

Reviewed 6 August 2018

We hired 4 bikes from the Kielder Castle site at short notice. The staff were helpful with good tips for circumnavigating the reservoir. The quality of the bikes was excellent and we managed to circumnavigate the water in a little over 4 hours including breaks.More

Thank Andrew R
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 8 August 2018

Well done Andrew (and team), four hours including breaks is a respectable time, as I'm sure it was mentioned before you left that it is not flat round Kielder Water! Thanks for your excellent review, and really pleased that you managed to get bikes at...More

Reviewed 6 August 2018 via mobile

As a frequent visitor to Leaplish Waterside Park due to having a seasonal caravan there I have used The Bike Place on site numerous times. Martin the man on site is very friendly, helpful and really goes the extra mile. I couldn’t recommended them enough....More

1  Thank nicolanicholson1985
Reviewed 5 August 2018

While away on holiday in Scotland my mountain bike broke, we had planned to visit Kielder on the last day but with no bike it didn't seem very likely. I found the bike place on the web and gave them a call, they had a...More

Thank Thun04
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 6 August 2018

Wow, where should I start!! We find that most folk who are bringing a bike to us for service/repair or whatever, usually come in first and explain the circumstances and ask where they should put the bike. Our shop floor at the moment is full...More

Reviewed 5 August 2018

We arrived at the bike place after a long drive to Kielder hoping to hire bikes and cycle around the lake. It was a quiet weekday, but there were no suitable bikes left at either of the two depots. Staff were very dismissive at Kielder...More

Thank Wiztraveller
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 7 August 2018

Sorry to hear about your recent experience. To put things into context, because we are in school holiday time and enjoying such fantastic weather, we are experiencing much higher demand than usual for hire bikes.We have over 50 bikes for hire at Kielder Cycle Centre...More

Reviewed 2 August 2018

We had great service from Martin at the Leaplish Waterside Park branch of The Bike Place. He was very kind and helpful and sorted us out with bikes when the branch at Kielder Castle had none left to hire. If you want a bike trail...More

Thank GavinP521
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 4 August 2018

Gavin, glad to hear you got sorted out with bikes. With such good weather and school holidays, we have occasionally run out of bikes at one place or the other. But, having two hire locations within 5 miles of each other and both within minutes...More

Reviewed 31 July 2018 via mobile

Very friendly and helpful staff. Kindly fixed a puncture for us which was very reasonably priced. Plenly of hire bikes to choose from.

Thank Sarah H
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 1 August 2018

Thanks for your positive feedback. Good to hear you had such good service. Ian

Reviewed 23 June 2018 via mobile

Martin at The Bike Place was incredibly helpful and kind to me and my daughter and we had a magical ride around the lake! Highly recommend this experience!

Thank aliabeeton
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 24 June 2018

Thanks very much for your comments, and well done Martin (again). Ian

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Questions & Answers
Ask a question
christine h
18 March 2015|
AnswerShow all 2 answers
Response from TheBikePlaceKielder | Property representative |
Hi, We do have a double kids buggy which will fit to the rear axle of an adult bike to be pulled along. We only have one of these, so it would be advisable to book it in advance. Ian @ The Bike Place in Kielder
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