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Review Highlights
TOP JOB

What a brilliant bike rental shop. Not only were the bikes excellent but the service and help we... read more

Reviewed 1 week ago
CathieAW
Saved,

Halfway around the lake I had a mechanical malfunction. Nothing that was going to be fixed without... read more

Reviewed 1 December 2018
JohnatPales
,
Penrith, United Kingdom
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  • Excellent78%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible4%
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About
The Bike Place is located in Kielder Water and Forest Park. This largest man made lake in Northern Europe, surrounded by forest creates a suberb habitat for rare animals and birds. Within the forest and around the lake, there are a varied range of...more
Contact
Kielder Cycle Centre, Kielder NE48 1EG, England
Website
+44 1434 250457
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Reviews (138)
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All reviews driving licence friendly man at short notice round the lake red route bank holiday different routes visiting the area excellent customer service four hours waterside park just in case my partner north shore knowledgeable staff helmets kevin
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1 - 10 of 137 reviews
Reviewed 1 week ago

What a brilliant bike rental shop. Not only were the bikes excellent but the service and help we received was fabulous. Really helpful and really friendly - nothing was to much trouble and this was before we had even started our spectacular North Shore ride....More

Date of experience: January 2019
Thank CathieAW
Reviewed 1 December 2018

Halfway around the lake I had a mechanical malfunction. Nothing that was going to be fixed without a stand and a hammer (yes really). We limped into Kielder, found lunch at the very good Kielder Castle Cafe (open mid winfpter...amazing) and then spotting ‘The Bike...More

Date of experience: November 2018
Thank JohnatPales
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 3 December 2018

Hi John, So glad we were able to fix your malfunction, and that our nice man with his nice hammer did the trick - well done Martin! The Bike Place in Kielder is open all year round, and always happy to keep folk riding their...More

Reviewed 10 November 2018 via mobile

Popped in to hire a bike for 2 days (8th and 9th Nov) having not been on a bike for nearly 25 years. Spoke with a really knowledgeable and friendly man who gave me cracking advice about using the bike and also the route, area...More

Date of experience: November 2018
Thank sarey
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 13 November 2018

What a great story!! Just goes to show what an inspiring form of excercise cycling is - even after 25 years. We have lots of excellent cycle trails in Kielder Forest, with the Lakeside Way being one of the "classics". Well done to Martin for...More

Reviewed 6 November 2018

Friendly welcome and knowledgeable staff. Good advice for bikers attempting to ride round the lake. Plenty of bikes to rent including a good selection of e-bikes. Bike washing facility available.

Date of experience: October 2018
Thank DorothyStewart2014
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 7 November 2018

Thanks for the 5* review Dorothy. The Lakeside Way is a very popular cycle route, and even more fun on one of our Ebikes! Glad you enjoyed your trip, and hope to see you again soon.

Reviewed 5 November 2018

I was staying at lakeside during half term holidays and wanted to explore the nearby MTB trials. I visited the Kielder store and reserved a full suspension MTB for my day out. Kevin was extremely helpful in explaining the various trials and making sure I...More

Date of experience: October 2018
Thank N D
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 6 November 2018

Thanks for all those positive comments. Kevin has lots of local knowledge which helps to set visitors out on the right level of trail to suit their expectations. We always have some high end full suspension MTB's available, and there are more trails at Kielder...More

Reviewed 13 October 2018 via mobile

Had an impromptu holiday with wife and 16 month old and popped in this place. Wow has bikes advanced! We went for the bog standard with buggy and they were great and cheap to hire. Shame they didn’t have an attachment to put the buggy...More

Date of experience: October 2018
Thank 381shaunw
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 17 October 2018

Shaun, Thanks for those comments. I'm pleased we managed to get you out with your little one to enjoy some of the Lakeside Way, which is an amazing trail all the way round Kielder Water. You are correct that bike design has moved on a...More

Reviewed 11 October 2018

Great bikes, helpful customer service and ultimately a fantastic day cycling round Kielder Water! I'm not a regular cyclist but I thoroughly enjoyed the undulating trails and amazing views - we couldn't have got a better day weather-wise. Four hours was just enough to do...More

Date of experience: October 2018
2  Thank CazzaMLeeds
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 12 October 2018

Hi, Great to see we have another satisfied customer, so thanks very much for your comments. The Lakeside Way is a very scenic route and you have done nicely to get round in the four hours with time to see things and take a break...More

Reviewed 3 October 2018 via mobile

Not being a great lover of cycling, I decided to give an electric bike a go, as I was wanting to fully complete the Lakeside Way, visiting each of the artwork that was en route. Kevin, was most helpful and very friendly. Knowledgeable of both...More

Date of experience: October 2018
Thank woodybulldog
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 4 October 2018

Very nice to hear such a glowing report. Kevin is indeed very helpful and also has expert knowledge of the area as we like to think all our staff do. Our electric bike hire fleet is getting used more and more these days, and have...More

Reviewed 30 September 2018

Bikes of good quality, but expensive for a day, felt there should have been discounted for waterside residents , if that was the case would have used them more oftenMore

Date of experience: September 2018
Thank juliebC6786AE
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 1 October 2018

Thanks for your comments. I am glad you found the bikes of good quality and our staff helpful. Sorry to see that you thought the bikes were expensive to hire for a day. We find most customers think our rates are very reasonable for the...More

Reviewed 27 August 2018

We hadn’t planned on a bike ride while at Kielder but walked passed this shop on the way from the car park and popped in. The staff were very welcoming and helpful and when we asked about hiring for 2 hrs they went to see...More

Date of experience: August 2018
Thank Paul M
TheBikePlaceKielder, Owner at The Bike Place in Kielder, responded to this reviewResponded 28 August 2018

Many thanks for your comments and glad that you enjoyed your impromptu cycle ride. As you say, Kielder has got everything you need for a great cycling trip. Ian

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Questions & Answers
Ask a question
christine h
18 March 2015|
AnswerShow all 3 answers
Response from TheBikePlaceKielder | Property representative |
Hi, We do have a double kids buggy which will fit to the rear axle of an adult bike to be pulled along. We only have one of these, so it would be advisable to book it in advance. Ian @ The Bike Place in Kielder
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