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Vale Spa

Hensol Park | Vale Resort, Hensol CF72 8JY, Wales
+44 1443 667800
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Review Highlights
Was expecting a lot more for the cost

Went on a spa day and have to say the spa treatments I had were fantastic, staff were pleasant, it... read more

Reviewed 3 weeks ago
lee092017
,
Cardiff, United Kingdom
It’s Never Happened Before!!

Went for a spa day and I have to admit, I was so chilled and relaxed that I was late getting up the... read more

Reviewed 4 weeks ago
jane642017
,
Cardiff, United Kingdom
Read all 108 reviews
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Overview
  • Excellent40%
  • Very good16%
  • Average21%
  • Poor8%
  • Terrible15%
Travellers talk about
“light lunch” (5 reviews)
“buffet lunch” (3 reviews)
LOCATION
Hensol Park | Vale Resort, Hensol CF72 8JY, Wales
CONTACT
Website
+44 1443 667800
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JPMiles / Payback Arrow
50
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Reviews (108)
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All reviews
"light lunch"
in 5 reviews
"buffet lunch"
in 3 reviews
"heated water beds"
in 8 reviews
"reception area"
in 2 reviews
"birthday treat"
in 3 reviews
"spiral staircase"
in 2 reviews
"treatment rooms"
in 5 reviews
"cannot fault"
in 2 reviews
"lovely staff"
in 2 reviews
"high standard"
in 2 reviews
"spa reception"
in 4 reviews
"soup"
in 2 reviews
"plenty of choice"
in 2 reviews
"spa days"
in 3 reviews
"spa package"
in 3 reviews
"fantastic spa"
in 3 reviews
"cakes"
in 2 reviews
Filter

1 - 10 of 108 reviews

Reviewed 3 weeks ago

Went on a spa day and have to say the spa treatments I had were fantastic, staff were pleasant, it was the facitilites i was rather dissappointed with some seem very outdated, trying to relax in some rooms and there was constant banging of the...More

Thank lee092017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Went for a spa day and I have to admit, I was so chilled and relaxed that I was late getting up the next morning and overslept by two hours! What a smashing experience - staff were lovely, especially the receptionist Micaela, who changed my...More

Thank jane642017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

Visited the spa today. This was my second visit in 10 weeks. Cannot thank the amazing staff enough. Had a wonderful pedicure from a very attentive therapist. The buffet lunch was fantastic. Plenty of choice including soup, salads, salmon, ham and much more. It was...More

1  Thank justinegoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harris S, Senior Guest Relations Manager at Vale Spa, responded to this reviewResponded 2 June 2018

Dear Justinegoss, Thank you for your recent review on the spa. Your kinds comments are much appreciated and I'm glad you've enjoyed your recent treatments. The lunch in the spa is lovely, lots of fresh and healthy dishes to satisfy you for a day of...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 23 May 2018 via mobile

Myself and a friend booked our spa treatment with our spa day vouchers. Having emailed the spa before hand to book our treatments for 12 o’clock, on arrival we were told we weren’t booked in until 17:00, the receptionist managed to change us to 13:30...More

Thank Bethan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harris S, Senior Guest Relations Manager at Vale Spa, responded to this reviewResponded 2 June 2018

Dear Bethan P, Thank you for reviewing your recent spa visit, I'm sorry to hear there was some confusion in regards to the layout of the day. I have spoken to the spa about this and they have confirmed that your booking, with the vouchers...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Went with a friend. All very pleasant and with helpful staff. Would probably come again. Only reservations , after paying quite a bit, why was coffee not supplied free after lunch? Really did feel it was extremely mean and penny pinching of management not to...More

Thank carys1wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

The staff are so amazing here!! , especially the spa reception , they can’t do enough for you. This was my second visit in the past two months and both times everything was perfect, today there was a slight mix up with the high tea...More

Thank Pinkscorpio16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018

Thoroughly enjoyed my time here very relaxing had a lovely massage the jacuzzi was lovely the steam room which i had never tried before soon sweats it out of you lasted about 5 minutes The meal was very enjoyable and very filling

Thank Elacla57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

Tried to partake in a massage as a treat. Turned up at the allotted time and given a goodie bag to take in the changing room. Only problem as a bit of a fattie, the robe didn’t fit so asked for a larger one but...More

1  Thank Spence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2018 via mobile

We were booked in for a full spa day today - the spa understandably had to close early because of all the snow for the safety of their staff. Despite this, and despite running on a skeleton staff due to the weather, all of the...More

Thank aliciarose2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2018 via mobile

Our spa day was pleasant although the relaxation was disturbed by the sound of banging doors (I think the one to the pool?) As well as many people talking very loudly in the relaxation areas - despite staff coming in the room regularly to collect...More

Thank seehearlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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