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  • Excellent71%
  • Very good24%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“chair lift”(32 reviews)
“happy valley”(17 reviews)
“ski resort”(10 reviews)
About
Mt Ruapehu Whakapapa & Turoa has a world of unforgettable experiences to offer to alpine-lovers all year round. Home to two of New Zealand’s largest ski areas, New Zealand’s highest cafe & restaurant and amazing volcanic walks when the snow recedes...more
Suggested duration: More than 3 hours
Contact
Sh1 | Central North Island, Tongariro National Park 3951, New Zealand
Website
+64 508 782 7348
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Reviews (424)
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All reviews chair lift happy valley ski resort ski fields day pass lift passes south island bad weather amazing scenery car park bucket list chairlift skiing ruapehu snow whakapapa skiers
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1 - 10 of 374 reviews
Reviewed 3 days ago

We went to Mount Ruapehu with our two grandchildren. It was a lovely day and we had to park at the bottom by the Chateau and catch the bus up the Mountain - great service and cheap $15.00 return which took us to the top...More

Date of experience: October 2019
Thank finlaygj
Reviewed 5 September 2019 via mobile

We could see the mountain out in the distance and it was one of those spur of the moments we decided to get a closer look and ended up at the ski fields( we had wished we arrived earlier in the day too go skiing)...More

Date of experience: September 2019
Thank G9773GYwilliamm
Reviewed 4 September 2019

After 16 years as a season pass holder for Mt Ruapehu, I find I'm getting more and more frustrated with the poor running, lack of service and money grabbing culture that has existed at Turoa for the last few years. We arrived on Monday having...More

Date of experience: September 2019
Thank ZBCER
MtRuapehuMarketing, Customer Relations - Team Leader at Mt Ruapehu, responded to this reviewResponded 6 September 2019

Kia Ora, Thank you for your message. I think there may have been some confusion around the operation of the High Noon on Monday 2nd September. The lift opened to public at 09:05, then closed after around 20 minutes and was only down for 20...More

Reviewed 1 September 2019

We have been coming to Mt Ruapehu for many years and each seems to be getting progressively worse. Cheap annual ski passes are no doubt bringing in the $ but availability of facilities and services are getting progressively worse Third time on the mountain this...More

Date of experience: September 2019
Thank Dennis D
MtRuapehuMarketing, Team Leader - Customer Relations at Mt Ruapehu, responded to this reviewResponded 3 September 2019

Kia Ora, Thank you for your message. It is disappointing to hear that you have not found any benefit in the improvements that have been made over the seasons. Our early bird Season Pass campaign offers some of the best value in the country, giving...More

Reviewed 14 August 2019 via mobile

Weather was not great while we were here, but as we are all beginners Happy Valley was fine for us all. It’s not cheap though, $89 per adult is a lot for just Happy Valley... so make sure you are keen before purchasing for the...More

Date of experience: August 2019
1  Thank 818petey
RuapehuAlpineLifts, Marketing at Mt Ruapehu, responded to this reviewResponded 20 August 2019

Kia ora, Thank you for your email. We are glad you were able to learn to Ski with us and we hope you all had an enjoyable day. We feel our Lift Passes are competitively priced along with the other ski areas in New Zealand....More

Reviewed 6 August 2019

Where do I start on my much anticipated trip to Whakapapa? The weather gods can be cruel and kind I guess, but the mob running this place are just amateurs trying to run a business that makes money and doesn’t care about what you get...More

Date of experience: August 2019
Thank Wollongongwolf
MtRuapehuMarketing, Team Leader - Customer Relations at Mt Ruapehu, responded to this reviewResponded 12 August 2019

Thank you for taking the time to provide us with your feed back and I am sorry to hear that your visit did not meet your expectations. We take all feedback seriously and would love for you to reach out with your contact details so...More

Reviewed 30 July 2019 via mobile

It was a good experience but the only problem was kisi ne huga hua tha ,near the restricted area. .......

Date of experience: July 2019
Thank manojs438
Reviewed 29 July 2019

We both were beginners... I skiied, he snowboarded. Got lessons, the day pass, lift passes, gear all for $150! Was one of the best days we’ve ever had! All the staff were exceptionally helpful whether it was in reception or on the field. I don’t...More

Date of experience: July 2019
Thank madelineanderson259
RuapehuAlpineLifts, Marketing at Mt Ruapehu, responded to this reviewResponded 30 July 2019

Kia ora Madeline, Thank you for your review. We are so happy that you had a great and enjoyable day up the mountain. We are incredibly proud of our talented Ski and Ride school staff and we hope you learnt a lot. We will pass...More

Reviewed 23 July 2019 via mobile

This was a fun day, however hiring the ski and snowboard gear was quite expensive. The cafe/restaurant was also very expensive and probably best to pack your own food. The views were beautiful and our family had such a ball!More

Date of experience: September 2018
Thank gabpalm
RuapehuAlpineLifts, Marketing at Mt Ruapehu, responded to this reviewResponded 23 July 2019

Thank you for your review. We are glad to hear you had a great day enjoying the snow and appreciating the beautiful landscapes Mt Ruapehu has to offer!. Thank you for your feedback about the pricing. As we work in a unique alpine environment, our...More

Reviewed 22 July 2019

Great day for first time family of 4! Purchased lift passes online the day prior and picked up cards from click and collect terminal, took less than a minute and we were through the gate. Saved so much time waiting in very long line. Gear...More

Date of experience: July 2019
Thank kiwicomcom
RuapehuAlpineLifts, Marketing at Mt Ruapehu, responded to this reviewResponded 23 July 2019

Thank you for your review. We are so glad to hear you had a wonderful day experiencing Happy Valley and you were able to try out our new Click and Collect terminals! It is our main priority to ensure guests have a smooth, hassle free...More

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Questions & Answers
Ask a question
Jahlia T
8 August 2019|
Answer
Response from VivashalS | Reviewed this property |
90 minutes from Taupo - Drive to National Park - carry warm stuff and gloves - Watch the weather report There’s - plenty of food stuff to purchase on the summit Enjoy have fun - got to drive to the top to see snow in... More
0
Votes
Ollyk1234
11 July 2019|
Answer
Response from cpiotto | Property representative |
Morena Ollyk1234, If your kids are booked on a full day package at Happy Valley you will be able to watch from the deck of the Happy Valley Bistro and you do not need to buy a pass to watch from there. Ngā mihi, Cesar... More
0
Votes
chaytims
7 July 2019|
Answer
Response from RuapehuAlpineLifts | Property representative |
Hi Chay, We are sorry to hear you are having difficulty with your transport planning. Please check the "Getting here" section of our website for the shuttle information. These tickets can be purchased from Taupo or Ohakune... More
0
Votes