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Traveller Overview
  • Excellent64%
  • Very good13%
  • Average5%
  • Poor2%
  • Terrible16%
Travellers talk about
“gas station”(2 reviews)
About
Shared and Private Shuttle to Isla Holbox from Cancun Airport, Cancun City, Riviera Maya and all the Yucatan Peninsula
Contact
Holbox Island 77310, Mexico
Website
+52 1 984 135 6451
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Holbox Shuttle Tours and Tickets
from US$ 40.00
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from US$ 40.00
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from US$ 145.00
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46Reviews1Q&A
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Popular mentions
If you want to be dropped at your terminal bring extra money! Having paid 160 dollars for a round trip shuttle service to the airport the driver tried to charge us extra to go to the terminal where our flight leaves from. Ended up walking in the rain. Raised this with the
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Response from shuttleHolbox, Propietario at Holbox Shuttle
Responded 4 weeks ago
Dear Sir, We are sorry to read your poor review of our service. But we are even sadder since you are writing with frustration, hatred, and the firm intention to harm our company’s reputation online. However, we would love to clarify that we never sold you anything else than the service you paid us to deliver. Our shared shuttle services arrive and depart exclusively to and from Terminal 2 at Cancun International Airport. It is published on our website, it is posted on TripAdvisor, it is printed in your tickets, and it comes within the e-brochure you get on your confirmation e-mail. It is a real pity that you failed to read this along every step of your reservation, and you are now trying to get back at us for your lack of interest during your reservation process. Since our service only arrives at Terminal 2, we encourage all of our valued clients to ride the FREE Inter-Terminal shuttle service provided by Cancun Airport, which comes by every 10 minutes and goes through every terminal in the Airport. I must add that our company’s reputation is severely harmed by clients who fail to read and comply with what our service includes and is written and printed every step of the way of our reservation process. We encourage you to reconsider the poor review you wrote on our service and read our website as well as our service terms and conditions along with the e-mails we sent out during your reservation process. Our service has no hidden charges or fees since our shared shuttle is a service that only comes and goes to Terminal 2. Our company also offers VIP Shuttle Services that will pick you up and drop you off at any point of the Yucatan peninsula. Once again I urge you to accept our apologies and review our service with honesty rather than the frustration of your unawareness.
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Super organized and always on schedule. Drivers are great. They drive at top speed so be prepared, but they definitely get you there on time.
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We booked an airport shuttle to Cancún aorport for 350 pesos. Sitting in the van we were told, that they only go to terminal 2. For any other terminal they wanted to have 50 pesos per person additional. We didn't pay and used the free (!) airport shuttle service between the
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Response from shuttleHolbox, Propietario at Holbox Shuttle
Responded 15 Aug 2019
Dear Stephan, We apologize for any inconvenience and would like you to reconsider your posture and especially the title of your review since we are a serious company that provided you with the service in a timely manner. You booked our low budget $350 pesos shared service and we professionally delivered you to Cancun Airport on time. Holbox Shuttle is an experienced transportation company with the highest standards in quality service. We offer a wide range of High-end VIP Shuttle services from Cancun Airport and throughout the entire Yucatan Peninsula. As well as low budget shared transportation for as low as $350 Mexican pesos per person which is really less than $20 USD. I would like to stress out the difference between low budget and VIP door to door service since it is over a one hundred dollar difference in price and quality service. It's a real shame that you claim a Rip-Off while using our lowest end budget service which is clearly stated to depart and arrive at Cancun Airport Terminal 2. It's published in our website and it is also printed in your ticket. So I honestly don't understand your rage review against our company. We also provide information about the Free Inter-terminal shuttle to prevent you from paying a single cent other than $350 Mexican pesos...which is, by the way, the most competitive fee on the market. We are sorry that you claim a rip off if you failed to read your ticket and our low budget service terms and conditions. Regards, Holbox Shuttle
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This was a great deal. You can buy your ticket in Chiliqua for $300mx pesos or on Holbox for $350. The vans were clean, the driver friendly and safe, and such a deal for getting back to the airport
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Our travels to Holbox were seamless with this company. A driver waiting for us outside of the airport...ferry to the island...another driver waiting to take us to our hotel. We had a round-trip service and could not have been happier!
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