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Plaza Premium Lounge (gateway@klia2): Tours & Tickets

Open Now: 12:00 AM - 11:59 PM
Open today: 12:00 AM - 11:59 PM
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Traveller Overview
  • Excellent16%
  • Very good25%
  • Average31%
  • Poor13%
  • Terrible15%
Travellers talk about
“stayed here”(8 reviews)
“short nap”(4 reviews)
About
This cosy Plaza Premium Lounge located just next to Aerotel Kuala Lumpur, welcomes all travellers, regardless of airline or class of ticket to refresh and relax prior to boarding. Aside from the signature services and facilities such as comfortable...more
Open Now
Hours Today: 12:00 AM - 11:59 PM
Contact
Kuala Lumpur International Airport | Gateway@klia2, Level 2, Sepang 43900, Malaysia
This attraction is at Kuala Lumpur Intl Airport
Website
+60 3-8778 0999
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Plaza Premium Lounge (gateway@klia2) Tours and Tickets
from US$ 35.06
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from US$ 51.48
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Reviews (290)
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LanguageEnglish
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Traveller rating
38
61
64
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41
Show reviews that mention
All reviews stayed here short nap connecting flight would stay here again spring rolls shower room porridge free access nasi lemak free beer quick shower pasta between flights hour layover security check great lounge curry puffs
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1 - 10 of 236 reviews
Reviewed 1 week ago

Above average place, but at low as compared to Singapore standards. The quantity and the quality of services is unlike any other major hubs like Dubai, London etc. Not much of variety, but just okay. Good to explore and experience, though the services can still...More

Date of experience: April 2019
Thank Bajeesh
PPG_The_Management, Manager at Plaza Premium Lounge (gateway@klia2), responded to this reviewResponded 1 week ago

Dear Bajeesh, We greatly appreciate this as it makes us aware of the area(s) where we should strive to keep up and areas where we need to improve. Please be assured your feedback will be shared with relevant department for further enhancement. We sincerely hope...More

Reviewed 2 weeks ago

The staff working there are friendly and nice. I do enjoy relaxing there while waiting for my flight. The food not bad. Keep it up.More

Date of experience: October 2019
Thank hooney9
PPG_The_Management, Manager at Plaza Premium Lounge (gateway@klia2), responded to this reviewResponded 1 week ago

Dear Valued Guest, Thank you very much for the great review of Plaza Premium Lounge at gateway@klia2. It is my honour to know that you had a good time at Plaza Premium Lounge. We are very much looking forward to welcoming you back, hopefully in...More

Reviewed 3 weeks ago

We were not allowed entry into Lounge despite having an active membership of Priority Pass because the staff at counter was racist and lazy to manually punch-in the card details. Using same card, I was able to access 3 other lounges across south-east Asia in...More

Date of experience: September 2019
Thank faltugyan
PPG_The_Management, Manager at Plaza Premium Lounge (gateway@klia2), responded to this reviewResponded 1 week ago

Dear Valued Guest, Thank you very much for highlighting your experience with us. We are sorry to learn of your less than favourable experience. The incident you have raised is unquestionably of great concern to us. To allow us to follow up on the issue,...More

Reviewed 4 weeks ago

We stayed at the gateway level 2m premium plaza lounge klia2. After reading several other reviews I really didn’t know what to expect . After getting to the premises with our three children , we were pleasantly surprised by the courtesy shown to us by...More

Date of experience: September 2019
Thank Kernaghana1
PPG_The_Management, Manager at Plaza Premium Lounge (gateway@klia2), responded to this reviewResponded 1 week ago

Dear Valued Guest, Thank you very much for the great review of Plaza Premium Lounge at gateway@klia2 (next to Aerotel). It is my honour to know that you and your family had a good time at Plaza Premium Lounge. We are very much looking forward...More

Reviewed 4 weeks ago via mobile

I had access to this lounge due to an airline club privilege. As expected the place had various sections where you can either eat, have a drink or simply take a nap before a flight. It provides a wide view of the airport bays and...More

Date of experience: September 2019
Thank TennVee
PPG_The_Management, Manager at Plaza Premium Lounge (gateway@klia2), responded to this reviewResponded 1 week ago

Dear Valued Guest, Thank you very much for the great review of Plaza Premium Lounge at gateway@klia2. It is my honour to know that you had a good time at Plaza Premium Lounge. Please be assured will pass your comment to relevant department and we...More

Reviewed 5 weeks ago via mobile

Our flight to Bandung at 6 am via AirAsia X . While waited for the flight, we had visited this lounge. It was nice and comfortable place to relax & rest. Facilities provided were good. But, variety if food were very limited. Nasi goreng was...More

Date of experience: July 2019
Thank DrHasnida
PPG_The_Management, Manager at Plaza Premium Lounge (gateway@klia2), responded to this reviewResponded 1 week ago

Dear Valued Guest, Thank you very much for the great review of Plaza Premium Lounge at gateway@klia2. It is my honour to know that you had a good time at Plaza Premium Lounge. Please be assured will pass your comment to relevant department and we...More

Reviewed 8 September 2019

I had a chance to enter this PPL since i was waiting for my brother from oversea. I went PPL the one opposite Aerotel Hotel. The place is crowded and not so spacious. The staff were not so helpful and likely dont prefer to entertain...More

Date of experience: September 2019
Thank Randy A
PPG_The_Management, Manager at Plaza Premium Lounge (gateway@klia2), responded to this reviewResponded 1 week ago

Dear Valued Guest, We greatly appreciate this as it makes us aware of the area(s) where we should strive to keep up and areas where we need to improve. Please be assured your feedback will be shared with relevant department for further enhancement. We sincerely...More

Reviewed 27 August 2019 via mobile

The lounge food provided are very simple when i visited at midnight. They only provide barley water, noodle soup and porridge. Coffee and beverages are avaliable too. The sofas and chairs are not comfortable for resting. Tv channel show boring sports or news channel. Toilet...More

Date of experience: August 2019
Thank wengSDK
PPG_The_Management, Manager at Plaza Premium Lounge (gateway@klia2), responded to this reviewResponded 1 week ago

Dear Valued Guest, We fully appreciate the insights you offered into Plaza Premium Lounge at gateway@klia2. We take your review very seriously, as we rely on you, our valued guest, to tell us how we are doing and how we could better meet your needs....More

Reviewed 21 August 2019 via mobile

We stayed here for one night between 2 flights. We took the 12 hour studio and it was sparkling clean and very comfortable with shower and fast wifi. With the room they give one time access to their buffet. We arrived at night so we...More

Date of experience: August 2019
1  Thank emmgee8
PPG_The_Management, Manager at Plaza Premium Lounge (gateway@klia2), responded to this reviewResponded 1 week ago

Dear Valued Guest, Thank you very much for the great review of Private Resting Suite, Plaza Premium Lounge (opposite Aerotel). It is my honour to know that you enjoyed the stay and services. We are very much looking forward to welcoming you back, hopefully in...More

Reviewed 11 August 2019 via mobile

There are 4 plaza premium lounges in KLIA2. I think the negative reviews on here are for the others, as the one I’m at is great. It’s landside across from the KK Mart. It’s behind ‘The Bar.’ It overlooks part of the mall. There’s a...More

Date of experience: August 2019
Thank Jilliangio
PPG_The_Management, Manager at Plaza Premium Lounge (gateway@klia2), responded to this reviewResponded 1 week ago

Dear Valued Guest, Thank you very much for the great review of Wellness Spa, owed by Plaza Premium Lounge Malaysia at klia2. It is my honour to know that you enjoyed the food and had a good time. We will continually improve our standards to...More

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Questions & Answers
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fairlyctasy
14 July 2019|
AnswerShow all 5 answers
Response from shuaibahmed99 | Reviewed this property |
Yes they do provide overnight stay.
0
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Lisa C
28 June 2019|
AnswerShow all 2 answers
Response from Lisa C |
Thanks
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Syed N
19 December 2018|
AnswerShow all 3 answers
Response from Terrencechen | Reviewed this property |
Hi, If you book family room @ plaza lounge, there is private bathroom. Thank you
0
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