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ACT Kazakhstan: Tours & Tickets

Closed Now: 9:00 AM - 6:00 PM
Open today: 9:00 AM - 6:00 PM
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10 Jul 2019
We are licensed Kazakhstan tour-operator company, providing group and private tours in Nur-Sultan and Almaty, as well as tours across Kazakhstan. We can help to plan your adventure or experiential vacation in Kazakhstan, supply with ready-made...more
Closed Now
Hours Today: 9:00 AM - 6:00 PM
Suggested Duration:More than 3 hours
Kunaev Street 12/1, Nur-Sultan 010000, Kazakhstan
+7 717 272 9429
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ACT Kazakhstan Tours and Tickets
from US$ 99.00
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from US$ 103.00
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No one showed up to lead the tour despite repeat assurances that the tour was running. At the time of the tour, no one was answering.
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Response from GolubNatalya, Quality Manager at ACT Kazakhstan
Responded 14 Jul 2019
Dear BrianL1191, Thank you very much for using ACT Kazakhstan services and your feedback! Once again let us apologize for the situation on July 11. Our night consultant confirmed to you that there is a scheduled group tour in Nur-Sultan on Thursday at 10 am. However, as your conversation was not finished, you were not informed to make a reservation and prepayment in advance. So, as there was no confirmation from you and from other tourists, a guide and a car were not at the venue at 10 am. We realize that it is our fault not to give you our total instruction according to our standard, which lead to a missing tour. Every hour we get requests from different sources. Every single request goes through a special procedure that is intended to fix all details and eliminate any risk to be missed. This case was, unfortunately, an unpleasant exception. As soon as information about your tour was revealed, it was put under our special control. We are glad you agreed to wait for a guide and a driver that lead the tour individually for you one hour later. Thank you very much for the good points (10 out of 10) on your feedback your guide Kanat presented us after your tour. Also, it was a big pleasure for us to know that the next day (July 12) you made a reservation for the second tour with our company - our scheduled pm walking tour. We are grateful to you because you gave us a chance to rehabilitate and to show our true service from the beginning. Dear Brian, we will be happy to see you again as our precious client. Please feel free to contact us 24/7. Natalya Golub Quality Manager ACT Kazakhstan
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