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Nomad Safaris: Tours & Tickets

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Closed Now: 8:00 AM - 8:00 PM
Open today: 8:00 AM - 8:00 PM
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  • Excellent79%
  • Very good14%
  • Average3%
  • Poor2%
  • Terrible2%
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“gold panning”(76 reviews)
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“rings tour”(71 reviews)
Nomad Safaris offers guided 4WD and Quad Bike tours around the Queenstown Lakes area. Half or full day and charter options are available. We offer very popular tours to Lord of The Rings filming locations where you can experience the phenomenon that...more
Certificate of Excellence
Closed Now
Hours Today: 8:00 AM - 8:00 PM
37 Shotover Street, Queenstown 9300, New Zealand
+64 3-442 6699
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Nomad Safaris Tours and Tickets
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We went on a rainy day, with a lot of mud on the field. They tell you that if you have an incident, they will take 2500 NZD from your creditcard, until they know what's to fix. I turned the bike around, had literally a scratch (I have pictures if any one wants to doublecheck
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Response from nomadsafarisqt, Public Relations Manager at Nomad Safaris
Responded 3 days ago
Hello Mathias We do appreciate your feedback, but I feel there are several points I must comment on: We take the safety of or guests extremely seriously, and upon arrival, everyone received a comprehensive safety briefing. As you are aware, as you signed one, this also includes an Acceptance of Risk form -which all guests are encouraged to read thoroughly before signing- as well as the guide explaining its contents. On the form, you were also asked to provide your credit card details that could be charged in the case of ANY damage to the quad bikes, which is very clearly communicated. Our procedure is that in the case of an accident we charge the details provided by the guest $2500. We then have an extensive investigation into the circumstances, the bike is assessed by an expert, and then the guest receives the refund for any remaining funds. We are always very transparent about this process. We conducted an exhaustive report, and so have photos as well. The bike ended out on its side and was in such a position that it required two of our staff to go out in the afternoon to get it upright again. We maintain our bikes in a near new condition. We are a busy activity provider in Queenstown, and feel it is important to give each guest a great experience on a highly maintained machine. We have a commitment to every guest on tour with us after you to ensure the bike is in the best condition it can be. Your accident was back on the 10th of November, and since then you have been in frequent contact with your ops team as we investigated and repaired the bike. You have received the full report, and have seen the costs involved. There was damage to the front fender and emblems, the rear fender, and clips as well as labour, with the invoice, totaling $1691.22 NZD. As a gesture of good faith you were only charged $1000 NZD. I'd like to direct you to the MANY lovely reviews we have had for our quad safaris across many platforms. Our many satisfied guests appreciate our personal experience. We pride ourselves on making this an individual experience each and every time- from booking- to the tour itself, to each and every review we receive- no copy and paste here. You have had interactions with our staff at many stages and have always experienced professional and personalized service. Quad biking is an adventure activity and even with the most careful training and care from our guides, at the end of the day it is a self-drive activity and there is always an element of risk which you accepted when you partook in the activity.
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Our guide started off with telling us he wasn't a Lord of the Rings fan, which was the point of our tour, a Lord of the Rings tour. He also said he was new and didn't know much. Fortunately, the guide in the other vehicle was very well informed and did a great job. However,
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Arrived early at 8am on Weds 4th December, the trip started late and it was POURING with rain, so it wasnt looking too promising. However it was was all up from there! Soap was our guide for the day and even with the awful weather he managed to make it an amazing trip. Soap
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We had an amazing ride but 4 adults plus drive in Land Rover can be less than comfy. Think thin!! The drivers set up and amazing tea service overlooking the majesty of the mountains surrounding us. Fantastic!!
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Wow! What a great trip with spectacular views! We were so lucky to have SOAP as our driver guide. He is very personable, helpful, drives well and a credit to the company! Thanks so much for making this one of our trip highlights! We highly recommend this trip as it’s not to
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Response from nomadsafarisqt, Public Relations Manager at Nomad Safaris
Responded 5 days ago
Hello! Thanks so much for taking the time to leave us this fantastic review. So glad you enjoyed your trip with Soap, he really is a great driver and guide, and full of knowledge! Thanks for the recommendation, it was a pleasure to host you here in Queenstown and we hope to see you again here soon!
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