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Traveller Overview
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2 weeks ago
“Handfast Ceremony ”
19 Aug 2019
“Did not get what was advertised ”
8 Teavarran, Inverness Iv4 7ht, Scotland
+44 7391 769328
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Kasey and James were amazing. We ran late due to not estimating travel time very well from Dundee to Inverness. As we were the last booking of the day, Kasey told us to take our time and soak in the beautiful surroundings. No worries! When we arrived they had an enchanting
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Was promised commentary as we walked along the visited sites, this did not happen. We were a party of 4 seniors which may not sound like much but putting us in a small 4 door SUV was too cramped. Did not get the afternoon at the advertised location. The tea was good but not what
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Response from Johnredbank, General Manager at Mountain tours scotland
Responded 20 Aug 2019
I'm sorry you felt your expectations were not met during your excursion. Despite invoicing you for the tour over a month ago it was only paid for a few days before the tour. Culloden House books up very quickly for afternoon tea and as we are in the very busy peak of tourist season it was understandably booked out. We provided an alternative historic 5* hotel with wonderful afternoon tea which you enjoyed and had prior knowledge of the fact we were going there. Had you confirmed your booking earlier you would have been able to enjoy culloden house. Your private tour was in a perfectly acceptable brand new 5 door SUV which we have had no issues with any passengers in the past. Bearing in mind cars in the uk tend to be somewhat smaller than in the USA may we suggest you mention that your party are larger than average in size when it comes to booking a private tour here in the future. We do not provide any running commentary on any of our tours as we prefer to offer our customers a more relaxed and personal touch led by drivers/ guides who are local and extremely knowledgeable. We took you to fort George at the right time to join in the complimentary full guided experience by a permanent member of fort george's historians which would have given you a far better insight than any tour guide could have given you!
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