All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
5
LIKELY TO SELL OUT*
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
By 9/11 Ground Zero Tour
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About
As one of the most significant moments in recent American history, the tragic events of September 11, 2001 changed New York City forever. Uncover this storied history of these somber events with this remembrance tour, complete with a visit to the National September 11 Memorial & Museum. Highlights include viewing the former World Trade Center site, visiting the FDNY Memorial Wall, and taking in the views from One World Observatory—with entry to all sights included.
Lowest price guaranteeReserve now & pay laterFree cancellation
Ages 0-99, max of 25 per group
Duration: 5h
Start time: Check availability
Mobile ticket
Live guide: English
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Highlights
- Uncover the tragic events of September 11, 2001 on this guided history tour
- Choose a departure time that's most convenient, in the morning or afternoon
- Avoid crowds with skip-the-line entry to the 9/11 Memorial Museum—included
- Enjoy panoramic skyline views, with included entry to One World Observatory
Travellers’ Choice Best of the Best
2024
- A local guide who shares stories about their personal connection to 9/11
- Visit to the meaningful sites of Ground Zero
- Moment of reflection at the “Reflecting Absence” fountains
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
- Entry/Admission - The National 9/11 Memorial & Museum
- Entry/Admission - One World Observatory
What's not included- Gratuities
- Start:
- St. Paul's Chapel, 209 Broadway, New York, NY 10007, USAPlease meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be wearing an orange hat. The chapel is between Fulton and Vesey streets on Broadway.
End:- 9/11 Memorial Pools, 180 Greenwich St, New York, NY 10007, USA
- Wheelchair accessible
- Pushchair accessible
- Service animals allowed
- Near public transportation
- Transportation is wheelchair accessible
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 5250P14- Confirmation will be received at time of booking
- Most travellers can participate
- Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
- 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
- Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
- Also note, in case you are approached by street booksellers, they are not affiliated with us.
- This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
- This tour/activity will have a maximum of 25 travellers
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 5250P14
From
₹9,362.46
per adult (price varies by group size)
Select date and travellers
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Itinerary
- 209 Broadway, New York, NY 10007, USAPlease meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be wearing an orange hat. The chapel is between Fulton and Vesey streets on Broadway.
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- 180 Greenwich St, New York, NY 10007, USA
About the operator
Don’t take it from us – here’s what people have to say about this operator:
- Meander5828610 contributions9/11 tourJason was AMAZING, personable, knowledgeable, engaging, down to earth and very aware. Thank you very much, Erika&Nancy-SeattleWritten 18 September 2024
- R9332GYpeterr0 contributionsexcellent tour!This was my first visit to the 9/11 Memorial and taking the tour was an excellent way to not only see the various areas of interest, but also getting the background stories. Our guide, Paul Kelly, was friendly and very knowledgeable!Written 18 September 2024
- 490alexg0 contributions9/11 ground zero 16th SeptemberTour guide Paul was funny and entertaining to lighten the heavy and emotive detail he was giving during the tour. He had vast knowledge of NYCs history as well as the tour information he laid out to us. We could not imagine anyone giving a better tour than him and would highly recommend anyone doing this tour to request him. Many thanks for exceptional tour you gave us Alex (Essex UK)Written 18 September 2024
- 715bengtj0 contributionsTour of SeanGreat Tour by Sean Recommended for a different and real experience. Sean showed great insight on a personal level and made it an experience we will remember Team NorwayWritten 18 September 2024
- 231annabelp0 contributionsIncredible story teller and informative guided tourSean was a tour guide for the 90min 9:11 tour and I wasn't sure what to expect as I am off an age to be able to remember when it happened. Sean started off by setting the scene of NY at that time and the day itself before building to include really powerful stories of people who where affected that day. The way Sean weaved the stories through each parts of the tour was really moving. There were areas you would not think to go to if you were visiting yourself and stories and interesting facts you most likely would not know either. What I also really liked was how respectful Sean was and he was able to bring some light parts to the tour as well. Even if you think you know everything about that day I would really recommend a guided tour with Sean.Written 17 September 2024
- 509nickkis0 contributionsAmazing! Exactly what i was hoping for! Thank youHe was an absolute amazing tour guide very knowledgeable very personal stopped answered all questions made it an amazing experienceWritten 16 September 2024
- shannonmX1402SB0 contributionsAmazing TourWe had an amazing tour and our guide Sean was very informative and made the tour 10/10!! Keep up the great work Sean, thankyou for making our tour very memorable, we had a great time!Written 16 September 2024
- 35derrekk0 contributionsVery informative!Our guide, Sean, was a deeply passionate and detailed storyteller. Truly personified the care in which these stories should be told. He rates 5 stars plus. Only complaint I have is having to stand for long periods of time. Tough on these old feet and legs.Written 16 September 2024
- makaylas6260 contributionsJason is the best!Jason did an amazing job! Would highly recommend this tour! He does a great job at highlighting his own experiences, as well as telling the history behind every stop.Written 16 September 2024
- leslietP8716LV0 contributionsI gained an understanding of hope.I’m a resident New Yorker but I learned so much more about that day. Because of Jason’s incredible knowledge and passion 9/11 has taken on new meaning.Written 15 September 2024
- looby80 contributionsPaul Kelly amazing tour guideWe took this tour with Paul Kelly , such an amazing guy he was here on the day and to hear his recall of that day was an amazing heart breaking experience to hear. If you old enough you will always remember, but to hear from Paul was a sobering experience . The tour with Paul is stunning and I can highly recommend him as your guide. He took us around the area explaining each one with such clarity as if we had been transported back in time . He was an absolute joy he was informative and respectful to all .Written 15 September 2024
- V3035WOnickb0 contributionsIncredibly moving - a must do in New YorkWhat can I say? A hugely moving experience that ensures that the memories of what happened on that horrific day, and the memories of those who tragically lost their lives, lives on. We went on the 8am guided tour before the museum officially opened - more expensive but well worth every penny. Only about 20 people on the tour with a hugely knowledgeable guide. After the tour ended around 9am we spent another couple of hours looking around the exhibits, and could have spent longer if our itinerary had allowed. The absolute highlight of our trip to New York.Written 14 September 2024
- Kurt G0 contributionswell done!Jaclyn was very knowledgeable and eloquent with her tour. You can tell she clearly cared about 9/11 and the information she was giving us.Written 13 September 2024
- Road036511592790 contributionsNew York ExperienceVery informative. Great sites. Didn't realize how much history there is at New York and the World Trade Center. Recommend it.Written 13 September 2024
- Graeme T0 contributionsWonderful tour to remember this fateful dayJacklyn was a very knowledgeable and caring guide for the tour. Her experience was great in reliving that fateful day but also she was very aware of the people around her and the need for the tour group to have their own time to respect the occasion. A great job JacklynWritten 13 September 2024
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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1,813 reviews
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MCinKC
Kansas City, MO36 contributions
Sept 2021 • Couples
An absolute must-see when in NYC. The all access ticket starts with a very well-done guided tour of the site and grounds of the memorial, and includes admission into the museum and the observatory tower. Our tour guide, Brian, did an outstanding job incorporating personal memories and local connections that were really meaningful and made for such a special tribute. Couldn’t ask for a better experience. (Tip: the first 90 minutes are all outdoors so dress warmly and be prepared for changing temperatures.)
Written 30 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica L
Texas48 contributions
Dec 2019
I always prefer guided tours. Generally you receive broader info than just listening to a audio tour. Our guide was pretty good. He was young though so I grew a little tired of his long rambling stories. It was post Christmas week so we took the early tour to avoid lunch time massive crowds. It was still extremely crowded but better I guess. It was a cold windy morning. The tour guide needed to be more conscious of that and not had us standing on the side of the church for 30+ minutes giving a tour intro. Hard to stay focused for 30 minutes when you are just standing and cold. Our tour visited the memorial site first and then guide ushered us to the museum and through the line. The normal line was so long so paying extra to skip the line is worth it. Same goes with One World. Anytime you go to NY during heavy travel times... pay extra skip the line fee for everything!
Written 5 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louise B
1 contribution
Feb 2020
We chose to do all three attractions and this was definitly the right choice. Guide was there waiting for us, group size was just right ( about 20 people including our party of 4 ) The guilded tour with Daniel around the Trade Center was fantastic, he gave lots of information you wouldn't know unless with a tour. Daniel paced the tour perfectly, plenty of time to think and appreciate where you are and what you are seeing. Also he allows the appropriate time for any questions you may have ( which he could answer all questions asked ). Finally at the end of the tour Daniele tells you all about his personal experience of 911, therefore makes it very real and concludes the experience with a personal touch. Guided tour highly recommended.
After that,we went in the Museum, Guide had our tickets, walked us around to the correct entrance with no waiting in line. Museum is very moving and informative. We had a time slot to enter One World so straight in with no problems at all. The view from the observatory deck is amazing.
After that,we went in the Museum, Guide had our tickets, walked us around to the correct entrance with no waiting in line. Museum is very moving and informative. We had a time slot to enter One World so straight in with no problems at all. The view from the observatory deck is amazing.
Written 9 April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jmyhre21
1 contribution
Mar 2020 • Friends
Julia was our guide on the 9/11 tour. I had no idea what to expect. Julia did an extraordinary job. I leared more than I could have ever imagined. As an Oregonian, only watching on TV, seeing and hearing the experience, knowledge and facts was on point. My Dad and I thought our experience was started with such open arms of welcomeness. If anyone wants a tour guide that is friendly, personable, knowledgeable should reccomend Julia as their tour guide for the 9/11 tour. I truly felt moved after walking through this thoughtful experience. Thank you
Written 4 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise T
1 contribution
Oct 2021
Ray was our tour guide. He was phenomenal. The way he shared his personal experience and the compassion he had in sharing the story of the tragedy of 911 was heartfelt by all.
The only thing I would change is that our tour started at 2pm and he did say that we would be with him until 3:30pm. When we finally got into the museum we felt rushed because they close at 5pm. There was so much to take in and we felt like we didn't get to do that. I feel that anyone who is doing the All Access should not have tours later than 1pm. Just my food for thought.
The only thing I would change is that our tour started at 2pm and he did say that we would be with him until 3:30pm. When we finally got into the museum we felt rushed because they close at 5pm. There was so much to take in and we felt like we didn't get to do that. I feel that anyone who is doing the All Access should not have tours later than 1pm. Just my food for thought.
Written 3 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy T
7 contributions
Jul 2021 • Couples
Out of the 3 activities I enjoyed Brian’s tour the best, which is the Ground zero tour. He was super nice and was very knowledgeable. My husband and I walk slow and he always made sure we were with the group before speaking. He brought the event’s of 911 to life in his personal memory and I found out things I never knew about. The museum was a bit crowded to push a wheelchair around in and I feel I didn’t get as much out of it as I could have. At the Freedom Tower, it would be real helpful if in front of what your viewing there were a description of what you were looking at. I vaguely knew some of the locations but half the time I didn’t know what I was looking at. Of course it didn’t help that it was poring rain and a fog was rolling in lol.
Written 5 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emma H
Leeds, UK23 contributions
Feb 2022 • Couples
Easy to find meeting point for the activity, guide was a little over zealous but in saying that, you got more insight to the tour and found out more background so would recommend the tour. Weather was damp and cold, wrap up warm as there is a lot of standing in one place whilst the guide presents. The OWO is fantastic and a real show stopper at the start. No long queues and worth the money. North and south pools can be viewed FOC so could just do that without the museum to keep costs down if you are on a budget!
Written 14 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry L
4 contributions
We showed up at the chapel entrance for our tour. We met Ray and the rest of our tour. He waited for all parties and began speaking about the chapel and its importance thru this historic ordeal. He showed us pictures that were very dramatic and allowed us to experience the severity of this dark day. It was very interesting to hear his experience from a personal standpoint especially with all the incidents occurring around him. He instilled the frightening details of this horrific event that we all were taken aback of all New Yorkers having to go through this experience. The best part of the tour was how he asked questions to dispell any myths about this event and we essentially all got them wrong. He made sure we understood what actually occurred and helped set the record straight. Ray Victor was and is awesome. New York is lucky to have him..
Written 11 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vanessa M.
1 contribution
Mar 2022
Tim is an amazing tour guide! From the time we were greeted until our departure, my son and I felt engaged with the group and the history of events at the World Trade Center. And we weren’t the only ones that felt this way as Tim remembered the names of people within the group and gave people the opportunity to share their insights. He made sure that everyone was able to hear him speak as he divulged interesting facts about the location and events of 9/11. Additionally, he made sure that group needs were tended to such as restroom breaks. Tim’s New Yorker attributes (such as his accent and responsive demeanor) also gave the tour more validity. When we return to explore more of New York’s history, we will book a tour with Tim because in such a brief period, he made us feel connected to this beautiful city. We highly recommend Tim to anyone who asks and look forward to spending time with him again.
Written 16 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind words. It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. We will be sure to pass this on to Tim. We look forward to seeing you again soon. Have a wonderful day!
Written 22 March 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sprout211
Chesapeake, VA799 contributions
This is my kids’ first trip to New York (ages 19 and 16). This was a must do for me. It was a cold day for much of the 90 minute tour but our tour guide Beth was animated and passionate enough to take the chill off. She is from Puerto Rico and a great guide. We ended up spending over 5 hours on site. The experience is a must do but we all felt emotionally and physically fatigued after so plan accordingly.
Written 15 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If coming from Elizabeth what would be recommended for transportation and parking?
Written 26 April 2024
Yes. Great tour but all walking You start near main subway station and then walk around seeing all the important sites no one else explains before getting into the 9/11 Memorial. Excellent!!
Written 5 September 2022
Is transportation provided from place to place, or is this strictly a walking tour? What is the total outdoor walking distance?
Written 14 July 2022
I’d say less than a mile total. A few NYC blocks
Written 8 January 2023
If we sign up for the 2 pm tour, how do we fit in the museum if it closes at 5?
Written 1 May 2022
Since it's a 5 hr tour, do they stop to let you get a snack or should I bring some with me for my younger son?
Written 28 April 2022
The only stop we really had was a quick toilet break in the shopping Mall. When we went to the top of one world trade centre there is a café and bar where we got a coffee and a doughnut. we also took a bottle of water with us.
Written 29 April 2022
I am typing this on 3/11/2022 and wondering if the vaccine requirement dropped by the city on 3/7/2022 still applies to the 911 museum?
Written 11 March 2022
I was there in December 2021. At that time we needed vaccine cards and masks to enter all the venues, but not required outdoors. The mandate for proof of vaccine may have been lifted since then, but it's still a good practice to carry a pic of it on your phone. it's likely you still need a mask indoors. It's a "Best Practice" anyway, since the crowds visit from international locations and all across the U.S.
Written 12 March 2022
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
