WHEN WILL I BE PICKED UP (TOUR PICKUP TIME)? Please be in the lobby of your hotel (or the default pickup location) 30 minutes BEFORE the official start time of the tour. Pickup will be sometime BETWEEN 8:30 & 9:00am. • Example: if the official tour start time is 9:00am, please be in lobby at 8:30am. Pickup will be sometime BETWEEN 8:30 & 9:00am. • Please keep an eye out for our TOUR VEHICLE (usually a white 12-passenger high-roof Ford Transit tour van) or possibly a smaller mini van or SUV in rare instances. • DEFAULT PICKUP LOCATION TIMING: If you are being picked up at our general default pickup location South Waterfront Park ADDRESS: 2001 S River Dr, Portland, OR 97201, you will usually be picked up within a 30 minute window before the official start time of the tour, as per your confirmation e-mail and/or your confirmation cell phone text from your guide (sent out the night before the tour, or the morning of the tour if it’s a late booking). • It is necessary to check, read & respond to ALL texts and e-mails for specific tour pickup details right up to tour departure time so please keep an eye on your phone the morning of the tour. Thanks! WHERE WILL I BE PICKED UP AND DROPPED OFF? • OPTION #1) HOTEL PICKUP - Most guests are picked up at their hotel, which they can choose from the dropdown list while checking out online during the booking process - full hotel list can also be found on Infinite Oregon Tours' F.A.Q.'s (Frequently Asked Questions) section on our website. In addition to our default pickup location (see option #2 below), we offer pick-ups at approximately 40+ hotels within the downtown area and on the East side of the Willamette river near the Convention Center. The default pickup location listed below (option 2) is ALWAYS available to ALL guests for ALL tours. • OPTION #2) DEFAULT PICKUP LOCATION: SOUTH WATERFRONT PARK ADDRESS: 2001 S River Dr, Portland, OR 97201. Our central (default) location for pick-ups and drop-offs is in South Waterfront Park at the intersection of SW River Dr. and SW Montgomery St, with the exact pick-up location being on the north side of the traffic round-about circle along the pedestrian walkway adjacent to Riverplace Marina. WHAT HAPPENS IF I DON'T SELECT A HOTEL? - If you do NOT communicate or select your specific hotel when you make your reservation we will assume we will be picking you up at our default pickup location. ADDRESS: 2001 S River Dr, Portland, OR 97201. It is the guest’s responsibility to notify us (during the booking checkout process) if they are staying at one of our pickup hotels. Please email us or wait for your confirmation text from your guide the night before your tour if you have any further questions (guides can answer pickup questions) and will text you usually before 8:00pm the night before your tour. Thanks! TOUR VEHICLE (VAN): Your tour vehicle will most likely be a white high-roof Ford Transit 13-passenger van or a mini-van or SUV in some cases (which we'll communicate to you the night before via text from your guide). Your guide will be wearing a big smile and will probably have a clipboard in his or her hand. PARKING: If you are driving your own vehicle to the default pickup location, there is a public parking garage called THE DOUGLAS GARAGE available just a block or so away at: 1835 S River Dr, Portland, OR 97201. There are several other parking garages within about a 5-10 minute walk if needed. WHAT SHOULD I WEAR AND/OR BRING ON THE TOUR? Due to the unpredictable and ever-changing weather in this area, we strongly suggest that you check the upcoming forecast for the locations you will be visiting the morning of the tour. By doing so, you will be able to better prepare, bringing extra layers, rain gear and appropriate footwear as needed. For tours involving short walks/hikes, we recommend comfortable walking shoes and layered outerwear that can be easily applied or removed during the outing. It’s worthy of note that the Oregon Coast is often 15-30 degrees cooler than temperatures in Portland (even in the summer). Mt. Hood and the Columbia River Gorge in fall, winter or early spring can also require warm winter jackets or rain jackets (gloves & warm hats are always a good idea too!). Bottom line is it’s always a good idea to bring a jacket in Oregon regardless of season. CAN I BRING A BAG? A small day pack (very small backpack), camera bag, purse or tote bag are fine in the van as long as they can fit by your feet, but we cannot accommodate large suitcases as there is no luggage space or trunk in the tour van. Please call us before the tour if you have any questions. Depending on the group size for PRIVATE TOURS we CAN accommodate large suitcases (which will be placed in some of the passenger seating areas). COFFEE & RESTROOM (toilet) at default pickup location: There is a small coffee and pastry shop called "Our Spot PDX" (1816 S River Dr, Portland, OR 97201) on the west side of SW River Dr. (on the side closest to the river) as well as a public restroom next to the coffee shop for your convenience. If you arrive very early with enough time for breakfast or want to explore the riverfront, there is also a charming cafe called "The Little River Cafe" (315 S Montgomery St #310) approximately a 2-minute walk north along the pedestrian walkway along the Willamette River. Please still be ready at the default pickup stop 30 minutes BEFORE official tour departure time. PUBLIC TRANSPORTATION: Portland is lucky to enjoy a wonderful public transportation system called TriMet that utilizes 3 forms of transport: public buses, street cars and a high speed light rail system called MAX. You can go directly to their TRIP PLANNER WEBSITE or download their app to your smartphone and it’s very easy to navigate around the city. Our general default tour pick-up location South Waterfront Park is a 3-minute walk from the nearest public bus stop, a 6-minute walk from the nearest streetcar stop and a 10-minute walk from the nearest MAX (lighttrail) station. Many guests choose to utilize Lyft or Uber to arrive at the general pickup location as it's the easiest and fastest and time can be of the essence in the morning before your tour departs. For further questions, please consult our FAQ's link on our website or send us an email or call our office for further questions. Thanks and happy touring! CANCELLATION POLICY: If a guest cancels 24 hours BEFORE the tour departure time they will receive a full 100% refund. If a guest cancels a tour LESS THAN 24 hours from the tour departure time the guest will not receive a refund, but we will do our best to accommodate the guest on a future tour of equal or lesser value, depending upon availability. If we (Infinite Oregon Tours) need to cancel a tour due to inclement weather, road closures, high winds, unforeseen safety circumstances or otherwise, the guest will receive a full 100% refund. Please email us or call us if you have any questions. Thank you!