Really poor experience. It's too bad that something that could be a beautiful night turned out to be a hilarious situation. The pizza was served cold and after asking for heating it up FOUR TIMES they weren't able to make it hotter, the dessert was presented in a plastic cover and the beverages were just a glass of soda, we asked for water and they only gave us the bottle without even changing or cleaning the glasses. They only argue about the fact that we didn't choose the options on time... I don't know why that should be related but I wouldn't ever pay again for something like this. My advice is to eat the pizza in Giordano's and then just pay to go up to the skydeck. You'll save a lot of money

We spent like 1-2 hours in the building, it was so worth it. Such a beautiful panorama, with nice staff and great places to take selfies at.

My wife and I visited here recently (at dusk) after visiting with our kids ~9 years ago. Guessing that the views are better during the day or at night, but it was still fun. A bit steep at $32pp.

The view was great - Tuesday night was the perfect time.... but customer service absolutely dropped the ball! I tried to pay for our tickets online. The payment went through on my end, but I was never emailed tickets. I called, they told me to come in, in person and we could get it worked out. I went in...they told me that that their daytime office staff could help me the next day, just to call in. I went ahead and paid again. I paid. The system did it again. My card was charged - but the transaction never went through on their end so tickets weren't issued. They apologized. Said customer service would help work it out. We tried one more time. It went through fully! Over the next 2 weeks, I called numerous times, spoke to different people, finally found 1 person via email who seemed to be able to help. I ended up being refunded for 1 of the 2 "duplicate charges".....and when I asked for clarification about the second charge they have ghosted me. The view was great.....but the 90 seconds in the "ledge" wasn't worth the headache it has caused or the price they ended up charging me.

When visiting the Skydeck, we took in the Ledge ... I couldn't really look down (until I was back inside the building), but I would definitely recommend doing this. You get a specific time to be inside the "ledge", so everyone has a fair chance of taking enough pictures - if you want to take more, you just re-join the queue!!

The experience is great, but I would not recommend this to anyone who genuinely fears heights. The museum before the elevator ride was a lot of fun - unique photo ops and many facts about Chicago's history. The elevator ride was quick, and the views from the top floor were beautiful. You really can see the whole city! The queue for the Ledge on a weekday wasn't bad - 5-minute wait for the two of us. As much as I tried, I only stood on the Ledge for about five seconds before getting vertigo. My husband had a wonderful experience and loved the look-down. I'm not saying this isn't worth it, but for someone with a fear of heights, I think the ticket price is too high.

Great experience. The staff was nice and welcoming. Stepping into the ledge for the first time was a little scary but you get comfortable quickly. Once it’s your turn, you have exactly 1 min to take pics so think ahead what poses you want and be ready. You can go back in line as many times as you want if you have time and patience to do the line again. We took lots of great photos! Highly recommended especially if it’s your first time in Chicago.

We purchased our tickets before our trip to ensure that we did not miss out on this experience. The crowd was managed very well, the staff was friendly and efficient. We enjoyed exploring the museum before heading up to the Skydeck. The view was beautiful and The Ledge was a must do. We highly recommend this to others.

Skydeck at Willis Tower is a must for any first (or second) visitor to Chicago. Beautifully set up for awesome views of the city.

I'm afraid of heights and thought that I can't do this: stand on 103rd class floor and look down. We had 90 secs time to stand on that floor and I sneaked there and looked down. Wow... I did it👍👍👍. Very proud of myself.. What a view.... I recommend this experience👍

I took so long to write this review becuse i was GOBSMACKED. This is nothing like the movies! Wheres the singing and dancing i am extremely dissapointed. Chicago is my favourite musical and i feel the following: heartbroken, betrayed, lied too and taken advantage of. I cant belive this

The Best City,Great Chicago Fire of October 8-10, 1871, on the original flag. The points of the star signify transportation, labor, commerce, finance, populousness and salubrity (health). World’s Columbian Exposition of 1893, on the original flag. The points of the star signify religion, education, aesthetics, justice, beneficence and civic spirit. Century of Progress Exposition, added in 1933. The points of the star represent significant attributes of the city: world's third largest city (in 1933), Chicago’s motto "Urbs in Horto," the “I will" motto, Great Central Market, Wonder City

Skydeck Chicago at Willis Tower offers breathtaking views of the city skyline. The iconic glass ledge is a thrilling experience. However, long wait times can be a downside. Overall, it's a must-visit for the stunning panoramas.

The view is really great up there, and it is nice to learn about the (sometimes quite literal) rise of chicago whil on your way to the skydeck. So it is more than just a view. It is rather expensive though

This attraction is amazing to get a 360 view of the city. The ledge is an exciting experience that lets you stand over the city and get a picture of you above the clouds. Definitely get the city pass because it gets you into the expedited entry and lets you skip the line.