Disney no longer cares about kids with Autism. When I inquired about a special needs pass for my son I was denied and questioned why I don’t use more methods to equip him for crowds and long lines.

We had an old 4 day pass paper ticket that still had 2 days left on it and the Customer Service was exceptional - they swapped them over for a new 2 day pass after 33 years ... we then went on to enjoy the park again

It's quite obvious that the Disney Parks are interested in only one thing-profits. The lines are long, the food is at best mediocre, and the prices are way out of line. When the waits for rides is between 40 and 80 minutes maybe it's time to close entry to the parks instead of continually letting more people pour into the parks. In the time we spent at the parks, everyday one of the premier rides was shut down for part of the day for maintenance. Even my 3 grandchildren who are 9, 11, and 12 commented that the waits are not worth the time the rides last.

Disney has gone down and is not a place I will go back too anytime soon. I will come to Orlando for the new Epic universal park though. Disney keeps going up on prices on everything and they nickel and dime u even though u paid ridiculous amount for tickets with very long waits in hot sun to ride a 1 min ride. I highly do not recommend this Woke company who is only for profit and could care less if u have a good time. A lot of rides break down for long hours and some rides are down for over a year or two which means u are paying for less attractions at the same time u are paying high ticket prices regardless. Highly do not recommend Disney and Walt is rolling in his grave on how they turned his theme park to 💩! Go to universal for thrill rides Disney does not have any! Disney has gone down hill majorly.

Terrible customer service. They don't care about the customer. Was told to step aside because we were 2 people and let everyone go on jungle cruise. Then, when I was allowed in they had me sit on a dirty step and said we need you to sit there to "balance off the boat". When I reported this- they did not care and offered me nothing. They needed tons more chairs- no place to sit.There were too many people in park. They should limit people in park.

I never imagined leaving Disney World feeling so disappointed and let down. My husband was injured while riding the Aerosmith Rock ‘n’ Roller Coaster at Hollywood Studios due to what I believe is a lack of proper safety measures. At 6’9”, he did not fit properly in the ride’s seat, but no upper height limit was posted, and the cast member failed to ensure his restraints were properly aligned. This led to him being thrown around during the ride, which, combined with mild sunburn blisters on his shoulders, caused the skin to rip off entirely. While the sunburn contributed, the injury was a direct result of the poor fit of the restraints and Disney’s failure to ensure guest safety. This could have been prevented with an upper height limit or more thorough checks by staff. The incident was traumatic for both of us. Disney’s First Aid team insisted my husband be taken out of the park in an ambulance, which he was. However, we decided not to admit him to the hospital due to concerns about medical costs. Since then, he has been in constant pain, which has severely impacted our ability to enjoy the parks. What has left us even more upset is Disney’s response—or lack thereof. Despite reaching out and explaining the situation in detail, they refused to acknowledge the safety issues or offer any compensation for our ruined holiday. They directed us to a U.S. claims number, which is incredibly difficult to access as we live in the UK. Their only response was to reiterate their no-refund policy, showing no compassion or care for the injury caused by their ride. We spent a significant amount on this trip—park tickets, flights, and accommodations—and to have it overshadowed by an injury caused by negligence, only to be brushed aside, is unacceptable. Disney markets itself as a company that values guest experience, but this situation has proven otherwise. I am deeply disappointed, not just in the handling of the injury but in Disney’s failure to address the safety concerns that led to it. Guests—especially taller ones—should be warned about the potential risks. I sincerely hope Disney takes these issues seriously and improves its approach to guest safety and accountability.

Don’t visit if you have any sort of disability. They won’t accommodate you. You also need to purchase your (non-refundable) tickets to be able to see if they’ll accommodate your needs (they won’t), then you’re stuck and Guest Services and their DAS don’t care/aren’t interested.

We visited Florida and had to go to Disney World! Came here last October and we had a great time. Now that I've been to both Tokyo Disney Land and Disney World, my conclusion is that Disney World is better in terms of attractions

This is a hard review for me. I love the magic at WDW and have enjoyed the past 3 visits so much that I had high hopes for the 4th. Unfortunately, Disney is no longer accessible for those with disabilities unless you stay on site and pay an exorbitant amount (upwards of $500) for the premier LL. The premier LL utilizes the same line and system that DAS previously used. We were aware of this prior and were so disappointed but decided to give Disney a chance anyway and splurge on Multi Pass LL and Single Ride LL so that we could ride at least a couple of the rides we had been waiting to try. Despite booking right at 7AM 3 days in advance, we got absolutely no return times for the two rides my kids had wanted (Slinky Dog and ROR). A cast member told me to continuously check back but nothing ever opened. So we paid an extra, nearly $80, to never get to ride anything we came for, on top of an already $600 admission for my family of 4. Our first Disney day, we did get on Frozen mid-afternoon with multi-pass but Remys never opened up. LL “sells out” so don’t plan on riding anything unless you get the return time prior to going to the parks. The chances of the LL opening are almost 0. We even purchased standby skipper to help, which was a massive waste of money. Depending on your disability there are now absolutely no accommodations for you. We were made to believe that they added accommodations for people in the standby queue but that is not the case. This trip was our last, the magic has dried up. Money hungry awfulness has taken over. I’m sick to my stomach even writing this review. Please don’t bring anyone with a disability or disease here that cannot wait in standby queues. The only exception being, if you plan to purchase premier LL for $500 (only available to those staying at top tier WDW resorts so go your research in advance). I genuinely wish we never came this visit so we would’ve had our last Disney experience be a positive one, but I suppose we had to learn the hard way and I hope this can at least be a cautionary tale for others. We wasted hundreds of dollars to have to watch our kids faces sink when we couldn’t wait in the standby line. Don’t do it. Make your own magic at home.

I prepaid for Lightning Lane in addition to my park tickets in order to preschedule specific experiences and maximize my time in the parks. In return, Disney failed to deliver on its promise of providing those experiences at the designated times I selected - which is the main benefit you're paying extra for. This happened several times over 3 days (Frozen @ Epcot, Pirates @ Magic Kingdom & twice @ Rise of the Resistance @ Hollywood Studios). In Epcot, when my "Tier 1" selection (Frozen) broke down, I couldn’t exchange it for “Remy” (another Tier 1 option). I was offered the “Pixar Short Film Festival” as a possible replacement - which is an insulting replacement option! In my second try at Rise of the Resistance, when we were finally able to ride several hours after our return window, our experience completely skipped the shuttle ride sequence from the Rebel base! This is about half the total attraction and sets up the rest of the attraction! Disney is not forthcoming with refunds when you either can't experience the attractions you book with this service, or when they charge you full price for the "half experience" I got on Rise of the Resistance. If you are unhappy, they instruct you to spend your day waiting in line at Guest Services, which almost always has long waits due to the amount of other guests complaining. Disney does offer a chat feature through it's My Disney Experience app, but when I attempted to use this to get a refund for my first missed Rise of the Resistance experience, it took 80 minutes and I was forced to chat about the refund during my expensive anniversary dinner at the Brown Derby! One thing I will mention - without the Lightning Lane service, you will spend a lot of time in line if the attraction you booked is not broken. It's a catch-22 - and at an extra $50+ per person/per day an expensive conundrum. I had horrible experiences dealing with Disney Cast members over these Lightning Lane failures. I will not be going back to the Disney Parks! SIDENOTE - I had much better experiences dealing with team members at Universal Studios. I consider the Universal parks a much better option for your Orlando theme park vacation.

I remember what Disney was like several years ago during Halloween it was great Pumpkins everywhere, this Halloween I was disappointed you hardly saw any pumpkins this year and we paid for the Not So Scary Halloween party that was a waist of money. The wait time kept being pushed back further for the parade to start and we were given out candy bags for the trick or treat we didn’t get any. And they closed the rides early. So it was a waist of a park ticket. The only good part of the Not So Scary Halloween party was the Hocus Pocus Villain's party at the castle other than that this year I was disappointed. We couldn’t do a lot of the rides cause they needed fixing which I understand that but it’s annoying when you only have one day at the park most of the rides needing repair and you can’t go on any during that day. Next time I’d rather just go to the Christmas event. Much better than the Halloween Disney. Plus for Soda and food the price has gone up way too high. The one compliment I will give out is to the staff for all the hard work they did. Thank you.

Outside there are very few smoking places. So if you are a smoker I wouldn't go they make it very inconvenient for somkers..... Very frustrating. The smoking places are very far away......

Dear Mr. Iger WDW losing its magic for guests with disabilities. I firmly believe Walt Disney World is becoming a less friendly place for disabled guests. Let me explain: I am a mobility and emotionaly disabled individual (I suffer from lower bilateral neuropathy as well as anxiety and OCD.) I need to ride an electric scooter while visiting the parks, and I understand that Disney has made the queues more scooter friendly, but that doesn’t make the anxiety of waiting in long lines friendlier as well. Up to a couple of months back I used to be able to get a DAS (Disability Access Service) pass so I wouldn’t have to wait long periods of time in line, which causes my anxiety flair up and take away a lot of the fun the ride is supposed to to give me. I have been an annual pass holder for various periods of my life, but a few weeks back, when I tried to register again for the DAS I was informed that what used to be a reason for me to get it is not a good enough reason to get it currently, I was given a bunch of ways to avoid the long lines, that I consider a way of Disney becoming more disabled unfriendly. Why the reasons that were enough a few months back are not good enough now? I have medical opinions that I suffer from the previous mentioned problems, but I was told that Disney is not able to accept medical reasons as a reason to provide DAS. After being a loyal Disney fan for over 47+ years, becoming disabled unfriendly is making me not being able to keep enjoying Disney for the rest of my life. Obviously I am not planning to renew my yearly pass next year, what would be the use of doing so? I understand one loyal fan nor renewing an annual pass in not an economic concern for the Disney organization. But it is a very disappointing reason for a long time fan of Disney not being able to continue enjoying one of the most exciting experiences for a very long time. Daniel Sauerteig

This is the absolute WORST Disney experience I have ever had. I have been coming to these parks since I was 4 years old. As a continued annual pass holder, I have always been eligible for the DAS system, due to many different physical medical conditions. I have regularly used it for years with my best friend who has also qualified for it. We both have debilitating physical conditions that are recognized as disabilities with permanent handicap placards. As today is my birthday, I wanted to go to the parks with a group of friends where we tried to go to Disney and use our DAS. We were extremely disappointed when we found out we don’t “qualify” for accommodations. We have encountered this problem before and we have tried the alternative “accommodations” (if they can even be considered as accommodations). As both of us have neurological, sensory, and physical medical conditions, standing in lines in extremely crowded areas is not conducive in being able to enjoy the park. Ride swap does not allow us to be with our whole party, attraction reentry forced us to be away from our group for extended periods of time, and providing a wheelchair did not reduce physical contact with other inconsiderate guests. With DAS we were able to be with our group in a line that was less crowded and accommodated our conditions significantly better. After waiting an HOUR in the park to speak with someone in the chat, the agent was extremely rude and informed us that only individuals who are diagnosed with autism qualify for the DAS system now. When asked why mobility and neurological medical conditions are not able to qualify for the DAS system, I was met with a tone of irritation and condescension. As I know the DAS system was being taken advantage of, I understand the rules has to be changed. However, Universal is a great example of theme parks assisting with mobility disabilities, as you have to obtain physician documentation explaining why the individual needs the DAS system. Disney has made this the worst park experience I’ve ever had and a very “unbirthday” birthday. This felt like the most discriminatory form of rules and regulation. Some have said, “You shouldn’t be going to the parks if your condition is that serious”, but Disney has NEVER forced me to adopt that mentality, until today. I NOT be returning to the Disney parks until the Disney company enacts a more accommodating system for individuals who suffer from ALL types of disabilities.

We had been a couple of times on our last trip so this was a do the big rides as opposed to a full day. They had the Halloween theming up and it looked really good. We first of all did the Pirates of the Caribbean and I bet you can smell the water as you read this. Next up was Haunted Manor and while in queue we managed to get virtual queue slots for Tron as that was a big win having failed at 7am. After a spot of lunch we headed for a spot to watch the parade and then went on the jungle cruise before they shut it for refurbishment. This was when the problem of Florida in August hit as a big thunder and lightening storm slowly moved into the area which lead to an hour delay due to poor weather. What frustrated the queue more was the fact that once the weather had passed it took nearly another 45 minutes to get things running again despite hot sun. After this we did the new look Tiana's bayou adventure which was as good as splash mountain had been before trying out the new DOLE whip mango and Chamoy Float with chilli lime seasoning, this got reviews of nice but bit too much chilli, hmm ok but wont have again, meh does anyone want to finish mine, to OMG thats horrible, so I don't think we will be trying them again. This set us up for the final destination of the day TRON having seen it under construction 5 yrs ago, we couldn't wait to ride it. With the cunning Disney way of this is the last bit of queue before the ride, oh no there's more being used to full effect in this line the anticipation built. The ride position was good and wow what a thrill, easily the best ride in a Disney park by a long way.