Unfortunately, the communication was so bad and patchy with the people from this travel agency, that they didn't bother to tell us that our drop off hotel was impossible to go to, hence we had to cancel THE EVENING BEFORE whereas I had asked about it 3 weeks prior, and they had said "OK". We therefore were very stressed and disappointed. I hope they improve their communication. It negatively impacted our trip. Barely apologized. Very unprofessional, amateurish and disappointed. Ruined one evening of our trip, and we couldn't see tigers.

Booked a SUV got a sedan despite booking 2 weeks prior to trip. We did not visit 3 of the places on the trip due to the driver not having our itinerary?? (Who knows if that is true) this is not a guided tour as stated. You pick up a local guide at each of the 2 main places. There are no snacks. No water. The seat belts in our vehicle needed fixing before they could be used. Absolute con artists...I am still battling for a refund

The advertised description doesn’t match the actual experience. In reality what I got was a car and a driver with limited knowledge of Hindi and no ability in English. There was no guide or any of the other items in the “included items”. Your booking gets outsourced to another company, who in turn book an driver. Thus you are paying for two sets of commissions and can get a car & driver for half the cost (~4500 Indian Rupees). On the plus note, the Buddhist golden temple and the coffee plantation tour is a must see.

No one called me before the tour to confirm anything or share any details. When I called no one picked up the phone number given in the booking receipt. Anyway I went to the meeting point mentioned in the booking receipt at the given time. The guide did not turn up. Somehow I managed to get in touch with them then the guide refused to come to the location mentioned in the booking receipt and wanted me to come somewhere else. By this time I had lost trust in them. So I told them I wanted a refund as there was a no-show from their side at the given time and location. After this they stopped picking my calls. As a tourist, it was a very jarring experience and I ended up wasting an evening because of this. And I still haven’t got any refund. WOULD NOT RECOMMEND.