- Representative/driver meets customer at the arrival hall holding a placard with their name on it
- Representative/driver brings customer to the bay area
- Driver arrives and customers board the vehicle
. After passing the immigration, getting your luggages from the carousels, you will enter the main arrival lobby. Then you have to leave the arrival hall building, please note that you have to cross the street there and go down the ramp. Please wait at area corresponding to the letter of your last name, on the opposite of this area our driver will stand there, displaying your name. Our airport representative will meet you there
Terminal 2 is divided into two wings: North wing serves International Flights, South wing serves Domestic Flights. For passengers arriving at this terminal, please proceed to Bay 14 for international flights and Bay 10 for domestic flights after exiting Customs. The airport representative will meet you there
For passengers arriving at the Domestic terminal, please proceed to the left side of the arrival area. The airport representative will meet you beside the Philippine National Bank (PNB) and Landbank of the Philippines (LBP)
For passengers arriving at the International terminal, please proceed to the right side of the arrival area. The airport representative will meet you beside the Banco De Oro (BDO) bank
For passengers arriving at this terminal, please proceed to the pick up and dispatching area outside of the terminal. The driver will meet you directly at the arrival hall. Please make sure your phone is accessible so we can call you once the driver is approaching. This terminal has very no parking slots and airport representative is not allowed.