I am sure their tour is great but we were never able to experience it as they cancelled us the night before. In the days before the event, they were not responsive to my question taking too long to awnser their messages. Then the day before the activity, they woke up and messaged me at 2pm. I awnsered back at 7pm as we were out exploring all day as tourists do (no wifi) and asked if I could reduce the reservation by one guess as my wife was not feeling good (we are a familly of 7). At 8h52 pm, they said No and offered to rebook us another day. At 09h01 PM they cancelled the activity for the ENTIRE group leaving us with no time to plan anything else, and mostly loosing a day. I had no chance to even reply to their messages Very frustrating for our familly. We came from far away and were looking forward to the activity. For me that was not professional of them. I am sure we would have loved the experience but their customer service was not acceptable unfortunatly. Pictures below. Look at the time of their replies. To their credit, at least they did refund us our money.

Great way to explore Balik Palau. Very relaxing ride and Eddy is a fantastic guide, he answered all the many questions I had and added more information. I learnt a lot, I had a great casual ride in the country side and it was fun. Bonus extras for being picked up and dropped off from Georgetown. Fully recommends this experience.

I have been many times to Penang but this was the first time that I ventured to Balik Pulau. With friends, we booked a bike ride with Explore Balik Pulau. Eddy, our guide for the tour, came to pick us at 7.00 am at the hotel. Then we drove to the meeting point where we chose our bikes. Our group was about ten people. Don’t expect the latest bikes but they will make the trick because we were cycling on a flat terrain. We often had a stop to listen to Eddy, who was explaining tradition and culture in Balik Pulau while simply enjoying the view in the morning. I did not know that durian trees can grow so tall. 😃 It would have been great to cycle to the sea. A great activity, we had lots of fun. Highly recommended!

We did the cycling tour of Balik Pulau and we loved it. It’s very chilled, okay for all levels. We saw macaques, monitor lizard, and then went to a goat farm where we saw hedgehogs and sugar gliders. Saw palms plantations, fishing village, local temple, nutmeg, durian and jackfruit trees. It’s such a different vibe from Georgetown. Highly recommended. Our guide TC was great, super chilled, super nice, great English. Thank you for a wonderful day out!

Best place for food. Many place surrounding Balik Pulau that can choose with affordable price. Recommended for who brings their family and friends

Best island in malaysia and the best place for family functions. It has many facilites that makes thing easier for us

Balik Pulau such a nice place to go, if you wanted something village and fresh air you can come here.. i will go here again one day..

Nice place for enjoy, can come in solo or family trip. Will not forget the wonderful day stayed with Balik Pulau.

Nice place and good clean environment. Easy to find on maps to go to the location and able to find food

We weren't sure what we were signing up for given Penang Island has a huge hill range... but it was an easy flat ride. We were collected at our hotel in Georgetown at 6:45am for the onward journey across the northern tip of the island in the dark (so we got to see sunrise!). It took around 45 minutes to get to the start point, collecting a few others along the way. The bikes are varied - mountain bikes, fat tyred bikes, road bikes, bikes with no gears... helmets were offered, but not compulsory so declined. The bikes could do with some better maintenance, brakes were a little suspect.. but OK for the task of riding along narrow farm lanes and private roads. In the 10k ride we visited a palm plantation, fishing villages and a dairy goat farm (& petting zoo) - try the goat milk ice cream its delish!. Our guide was very informative, and gave good insights into the diversity of cultures & cultural practices in the area. Highly recommended.

My family of 5 spent a fun morning exploring the villages of Balik Pulau by bike with this company. We visited a goat farm, a Malay fishermans' village, a Chinese village and also got a great glimpse into life in a Chinese community outside of Georgetown. A refreshment stop and a visit to a Goat Farm to meet the animals and taste goat ice cream and delicious local fruits (durian) rounded off the tour. The riding was easy and mostly flat. Sometimes we rode on the the road, but the traffic was light and the riding was very easy. Predominantly we rode on back streets and through some fields. Be warned that the bikes are in very rudimentary condition and are cobbled together with spare parts. We had a good giggle over the assortment. There is a selection to choose from, but choose carefully as some don't have pedals and my initial bike didn't have brakes; so do aim to find a bike with both components. Helmets aren't worn unless you request for one. Transport to and from accommodation is included in the cost. Something different and worth doing when in Penang.

we hired a driver for few hours and he took us to the first touristy place he could find. after explaining to him that we are more interested in the way locals live and work he drove us further towards Balik Pulau. on the way we stopped at a Durian stall and had some. we met the owner of the stall Steven and his wife Lilly and after talking to them they were happy for us to go to their farm which was across the road from the stall. it was the best experience we had. we walked for about two hours around a 40 hectare property which was full of Durian trees, waterfalls and other fruits. the nets they use to catch the durian and the way they tie them up in case they fall is amazing in itself as the trees are more then 20m in height. after our venture we had more Durian at Steven and Lillies and thanked them for a wonderful local experience. our driver was exhausted as he doesn't walk much in nature as he drives all day. he was so happy to have had the opportunity to do it with us.

Booked only the day before. Great ride. Saw rural living in Penang. Eddie was a friendly & informative. I would recommend.

My fave thing in Penang. Eddie is an excellent tour guide and very knowledgeable. He has a great pace and stops to point out trees, monkeys, animals, fruit. Great tour!! Highly recommend it!

This was by far my favourite thing we did in Penang. You get to see areas you wouldn’t go on the standard tourist trail. We learned about the other side of the Palm Oil debate from those producing it in a sustainable way, we visited a Chinese fishing village and browsed the local store and had a fab walk round the local goat farm, along with complementary goat’s milk ice cream. In between we got to see the sights and sounds of eastern Penang - small roads off the beaten track. Suitable for most relatively fit people (it’s a flat route), they make sure you are stocked with water and will pick you up / drop you off anywhere on the island. Well done to Eddie and team - we all had a great time.