Had a amazing tour of the majestic Shymbulak Mountain today with super helpful guide Mr. Nursultan today. It's a must visit location in Almaty & I would be happy to refer this tour to my friends. Thank you, Nursultan

city tour was good as the city has amazing history n our guide nursultaan had good knowledge of history . we saw the panfilov park ,zenkov cathedral ,arbat walking street . the green bazar was closed as it was a public holiday .i recommend guide nursultaan who speaks good english n explains everything patiently and is very friendly and accommodating us

the canyon tour was excellent with nursuktan guide.he took special interest and took us to smaller diversions where the rocks are closer and also gave us tea by the river side .the kolsay lake is beautiful and nur took us along the trail around the frozen lake .it was breathtaking view and we stayed back in the hotel by the lake side . the restaurant of the hotel is glass walled structure at the cliff so that u get a 270 degree view of the lake n the mountains while having a meal in the comfortable temperature within . i strongly recommend doung this tour wth Nursuktan guide .

Sutan is nice person, calm, friendly and very helpful. He showed me a lot of information about the Almaty cultures. Also helped me to get into my first experience with skiing when i said him that i wanna try.

Definitely the best experience of my life, the look is stunning wonderful! Highlighting the guide, a very attentive person, left no doubt about the functioning of the place, the culture... Everything very clarified and very well done. We love Nursultan very much. He treated us very well and made the experience the best possible. It's worth every second of the tour. I'm absolutely sure we went with the best guide, thank you.✨

The Tour was well managed and our tour guide Nursultan from NEOmad was super friendly and welcoming. The communication was detailed and through thought the Calls/Whats App chat until we met on the day of our trip. He made sure to reserve ample amount of time is given at each location to explore the beauty of nature as well as guided through the local shopping/photography. Along with that he made sure that we know about the rules and regulations and provided historic, current and amusing information thought out the journey. Also, he is well versed in communicating in English and knows Indian Culture, hence he was able to suggest good restaurants that would meet your taste palette. Overall would rate 5/5 for the great, memorable experience. Would highly recommend if you are planning for private excursion and trust me you won't regret!

The tour was an awesome experience. It was a 4-5 hours journey and during the whole entire trip, every part of it was perfectly smooth and well explained. We got to see and take a bunch of amazing views. The tour guide, Nursultan was very nice and informative. We could definitely say that it’s a worth the experience tour to at least try it once in your life!

Due to some unexpected reason, Nursultan suggested visiting Issyk Lake instead. It is a beautiful place with amazing views, and we love it so much. Nursultan is a very nice, knowledgeable, and caring person. We enjoy the time with him very much. Thanks for your tea and chocolates.

What a mesmerising view,Gondola ride from Medeu skating rink to First phase Shymbuluk resort,second part was denied to us as we were above 55 age & it’s open ride,third phase was closed,but first phase is very much lively having lot of pubs,restaurants having great view in backdrop

Went during September and were lucky enough to get a snowfall at the top. Our personal guide Mr Nur Ul Sultan was very good, spoke good English and was well aware of the area. If you can don't miss the chair lift ride up from the second station the feeling is amazing.

Excellent tour. Very professional guide in mr nur sultan . The lake was beautiful and nur explained everything about it so well. The tea he made for us made it all the more special. The gorge trek was amazing. Special mention to the professionalism of nur and his attention to detail.

Nur was amazing as our host, for the entire day. - Was in regular touch over whatsapp, before the tour day - Picked us up on the day of the tour right on time (we were 11 in all), in a clean, comfortable Mercedes van - Briefed us on the day and planned it out well - Shared everything he knew about Kazakhstan, about the Big Almaty Lake, the Ayu Gorge - patiently as we bombarded him with questions - Took stunning drone shots at the lake! - Took us to a lovely cafe (Tary) at the visitor center (expenses extra) - Brought along tea for all of us, which we had while overlooking the beautiful waterfall - And most importantly, was warm, cheerful, polite all through. Absolutely stunning experience. Highly recommended!

Our guide Nur Sultan was extremely friendly and polite. He showed us around the Shymbulak ski-resort and told us about the history of Almaty and ski resort. It was a perfect day trip. We recommend this tour.

NEOmad is not a reliable tour operator. I booked a tour several months in advance and the tour was cancelled shortly before my departure for Almaty. Needless to say I was left very little time to find another tour operator for this trip. If you want a reliable tour operator, book with someone else.

I was asked to cancel this tour due to weather, still the money was deducted & entire amount was not refunded. This is not ethical. I will really not consider booking again through tripadvisor