22 hours of travel, including 90 minutes at Petra. This is a very late review, and I don’t know if anything may have changed — it was better than nothing, but this is absolutely not how I’d recommend someone see Petra. First of all, the people who are initially on your bus aren’t the people you’ll be with the entire day. Which is fine in itself, but comes into play later. Some people are on the one day tour. Some are on the two day tour. Some aren’t going to Petra at all, but are using the bus as a shuttle to another city. Again, this is all fine. The problems began to arise at the border. Multiple other buses showed up at the same exact time, all full of tourists using the same company. This created a massive line of people trying to get into Jordan. We spent *hours* waiting to cross. That’s not an exaggeration. I understand that some things are out of the company’s control, but this isn’t one of them. Once you cross, you get on another bus and meet the guide. This all makes sense, as it’s logical to have a Jordan-based guide/driver/bus. We made a stop at a gift shop on the way. A very, very long stop. We were there for over an hour. I’m sure the guide got a very nice commission, as lots of people were buying souvenirs. Of course when you arrive at Petra, the very same souvenirs are available all over the place…for about a third of the price. I have no problem with a guide getting a commission, but I couldn’t help but feel a little misled. I’m sure the guide knew the prices were massively inflated at the gift shop. And I’m sure he also knew he was eating into our time at the site. Between the border wait and the gift shop wait, I was left with about an hour and a half at Petra. I had to leave the group behind, in an attempt to actually see more than just the Treasury. Everyone met back up at a designated restaurant afterwards — again, I’m sure there was a nice commission to be had. Yes, the description of the tour says they can’t guarantee a certain amount of time at Petra. I fully understand that. But some things are absolutely within their control…they just choose not to prioritize the experience of their customers.

Hello to all employees of Tourist Israel! It was a wonderful experience to be in your beautiful country! The service and contact of the people at your office is in one word great! The guide and the taxi drivers are also completely great! I really felt at home in Israel! I will come back soon and will book everything with you again! Thank you for everything and the good service! I wish you all the best!

BEWARE! Do NOT book with this company! The last interaction you'd have with them is when they TAKE YOUR MONEY! Afterwards, silence... No tour, AND, no refund, either!!!

Gifted this tour and was incredibly disappointed. Late start. No answer at the number listed for emergencies... Did not include the promised itinerary; Bethlehem had no Christmas decorations at all; no room for tourists in the churches visited--they were already full to capacity. The celebratory meal was fine and the hotel booked by the agency was fine. But the main attractions-NIL. And I did call in advance and ask if Bethlehem would be safe and functioning and was reassured it would be.

Avoid this tour provider. While in Israel, I booked three separate day tours through Tour Israel for a total of over $400. They cancelled all three when they failed to get the minimum number of participants. In one case they booked a tour at 11:30 the day before it was scheduled and canceled it at 3:30 that afternoon. In each case they promised to refund the payment to my credit card “within 7-14 business days “. It has now been close to 21 days and no refunds have been processed. I could not help but notice how this differed from my experience in Egypt and Jordon where 2 overcharges by separate vendors were refunded to my credit card immediately. In one case, within 5 minutes. Unfortunately, Tour Israel was one of two tour companies in Israel engaging in the book, cancel and don’t refund scheme. It left a very sour taste in my mouth regarding not just these companies but Israeli business ethics in general. My Egypt, Jordan, Israel trip was a bucket list item spoiled by the multiple cancelled day tours in Israel. Failure to refund the payments adds insult to injury.

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Max did great as a guide and our driver was safe/professional. The guide, Max was sensitive to my wife's disabilities. Max was multilingual too, knowing both Spanish and Russian, as do I. This was helpful, as I didn't need to translate to Spanish for my wife. He could speak directly with her. The tour was great also because I preferred to relax and let someone else drive for a day. We felt safe and cared for as well, given the current conflict situation. The tour was timely, fun, and educational. It was a pleasure to experience what Israel's northern Galilee region had to offer. We came to Israel to volunteer, as well as for sightseeing. We came to stand with Israel in this difficult time, and felt safe and fulfilled in doing so.

ATV Desert Buggies in the Negev was amazing! The machines were fabulous and our guide - Daniel - was amazing. We had SO much fun. We went for 2 hours, but next time we will take a longer trek. He took us on an amazing ride around the crater - served the best homemade cold tea ever and explained how the crater was formed with greater clarity than I've ever heard. Was absolutely very high energy and fun - but completely safe. Kids had an amazing time! We will absolutely be back and highly recommend!

Our guide was great and the sites were spectacular. He gave us a wonderful historical perspective and told us several interesting stories relevant to the sites we saw. The driver was also excellent.

Aviad was an excellent tour guide—Friendly, caring, knowledgeable and informative. We enjoyed the tour immensely. Would highly recommend!

Taxi ride was a good guy, but he accidentally deleted my pick up so he was an hour plus late. I had to call him to find out where he was. He got there within the half hour after I made the phone call, which was great. He said that a pick up was canceled, but he deleted the wrong one accidentally. We all make mistakes.

Even though the cable to masada was broken that day we had a Nice alternative. It was a very nice day with lots of beautiful views. A real experience

Merona was a great tour guide! We got to visit and learn about incredible history that is still being made today, see amazing sights and has an all around wonderful day!

All three locations were amazing. The tour requires a fair amount of hiking in Ein Gedi and Masada, but it is absolutely worth it! Driving through the Judean desert is beautiful, floating in the Dead Sea is a unique experience everyone should try. The views in Ein Gedi and Masada are incredible.

Seeing that this is a touring company, I booked what I thought was a private tour to the south with a professional guide. However, they called it a "transfer" and simply provided me with a regular taxi driver at double the price of the open market. Be warned to read the small print and distinguish the difference between a "tour" and a "transfer". To their credit, the service/corresponce with the company was good and the taxi was clean and comfortable with a friendly and safe driver.