DELUXE Halong Bay Day Tour From Hanoi, Daily Operated 2024 - 2025
4.5
DELUXE Halong Bay Day Tour From Hanoi, Daily Operated 2024 - 2025
By Local Tours Vietnam
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About
If style and speed are important to you, experience the spectacular marine landscapes of Halong Bay and Lan Ha Bay on the elegant Jade Sail junk, complete with onboard Wi-Fi. Kayak or ride a local boat through sea caves and lagoons; enjoy a gourmet lunch with cooking demo; and see floating houses with your guide. Upgrade for a small-group limousine transfer, direct from your door—or book a private chauffeur.
Lowest price guaranteeReserve now & pay laterFree cancellation
Ages 4-66, max of 99 per group
Duration: 6–13 hours
Start time: Check availability
Mobile ticket
Live guide: English
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Highlights
- Experience Halong Bay favorites and quieter Lan Ha Bay sites in just a day
- Share your snaps as you go with the help of the onboard Wi-Fi
- Enjoy a delicious lunch, afternoon tea, sunset party, and welcome drink
- Save hours of travel time with limousine transfers on the expressway
- We provide on Limousine or Bus only
- Driver (cannot speak English/Standard English) if you choose option Private Transfer
- Experienced English Speaking Tour Guide
- Lunch Meal on boat with vietnamese and seafood dishes
- All entrance fees for sightseeing indicated
- Kayaking or local rowing boat, photo hunting and Relaxing
- Special food (vegetarian/diets/allergies...) is available on request
- We have different tour options : Including Transfer or NOT. See options detail when you book.
- Transfer by Private car if you choose option private transfer
- Children under 4 years old is free (Sharing all services with parents)
- Transfer by Bus/Limousine if you choose option included these
- Pick up/Drop off at Hanoi Old Quarter Area (if your option included sharing transfer)
- FOR STANDARD/DELUXE CRUISE: 06 hours cruise in stunning Halong Bay
- FOR LUXURY/JADE CRUISE : Up to 7,5 hours cruise passing by Halong to Lan Ha Bay
- Entry/Admission - Halong Bay
- Entry/Admission - Lan Ha Bay
What's not included- Beverages, Personal Expenses and Tips for CREWS/GUIDE/DRIVER
- Start:Multiple pickup locations offered.
- Option 1Hanoi Opera House, 1 Tràng Tiền, Phan Chu Trinh, Hoàn Kiếm, Hà Nội, VietnamIf you stay outside of the Old Quarter area. Please come to this meeting point. We will pick up from 08.30 AM.
- Option 2Dự Án Heritage West Lake, 677 Đ. Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội 100000, VietnamFor guests already stay and book tour from Halong Bay, Please come to TUAN CHAU MARINA for meeting point and boarding cruise. 1-FOR STANDARD & DELUXE CRUISE : Time at 11h30 AM. 2-FOR LUXURY CRUISE : Time at 09h30 AM.
- Option 3Local Tours Vietnam, 39 Ng. Huyện, Hàng Trống, Hoàn Kiếm, Hà Nội 100000, VietnamIf you stay outside of the Old Quarter area. Please come to this meeting point. We will pick up from 08.30 AM.
Pickup details- We will pick up the customers from all hotels in Hanoi Old Quarter Area. If out side, please come to Hanoi Opera House or Local Tours Vietnam Office for pick up point.
Hotel pickup offeredDuring checkout you will be able to select from the list of included hotels.End:This activity ends back at the meeting point. - Infants must sit on laps
- Not wheelchair accessible
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 100245P15- Confirmation will be received at time of booking
- Most travellers can participate
- Please advise any specific dietary requirements at time of booking
- Vegetarian option is available, please advise at time of booking if required
- This tour/activity will have a maximum of 99 travellers
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 100245P15
From
₹4,276.17
per adult (price varies by group size)
Select date and travellers
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Itinerary
- Pass byOld Quarter
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About the operator
Don’t take it from us – here’s what people have to say about this operator:
- PB27270 contributionsLet’s be honestOK this is a tale of two halves. Firstly the crew on board, the boat, the food,drinks and on board tour were superb. However, we took this tour on NYE. and pick up was an hour late, although I kept receiving text to say the coach would be there in a few minutes! The coach was actually parked on the outskirts of the city in a lay bye Although the whole of Hanoi knew some roads in the centre were closed the operators did not. I was surprised that the extremely young tour guide seemed to think everything was ok and also felt appropriately dressed in a track suit and beanie hat and was accompanied by his friend neither of whom had a clue about hospitality. They clearly thought they were on a jolly and were rude, patronising and treated their guests like children. The day was ruined by their unacceptable and shocking behaviour. Although treated like children all day we aren’t so we were able to eventually make our way back to our hotel when the coach unloaded on the outskirts of the city. The taxi organised by the guide would only go 250yards as he hadn’t been paid properly! Hanoi on NYE is one busy place and with no Vietnamese knowledge, map etc the hours walk was potentially dangerous and trying Let’s hope by now this guide has been replaced The boat is great however and well worth the double cost of similar trips, full marks to them and thank youWritten 6 February 2025
- lalnj20 contributionsA Luxury CruiseA wonderful cruise on the elegant Ginger. The accomodations, staff and dining experience were excellent! Next time I would take a two day cruise, one day just wasn't enough on this beautiful ship.Written 31 January 2025
- Julia L0 contributionsCosy, clean but don’t expect much sleep.We laughed so much when we read some reviews about this trip - ‘like being shrunk, put in a tin can and rolled down the fire escape’. Not too far off!! The cabin was much more comfortable than we were expecting. Soft pillows and clean linen / duvets. Some water and fruit was provided along with a free drink just as we left. You have to pay for tea / coffee when you ‘land’. Don’t bother. It was pretty noisy as expected but I managed more sleep than I was expecting. Husband managed 2 hours! On arriving at 5:30am you really need to have worked out what happens next. We had brekky in the hotel opposite then had a lift organised. A few hours Kip in the hotel might have been a better option. We decided to get a lift back to Hanoi as we couldn’t face another night on the train.Written 21 January 2025
- andreamQ1118DW0 contributionsGreat experience with localsWonderful experience around the villages and rice terraces of Sapa. Mama Zuzu and her family were super nice and welcoming. The trekking was a real fun!Written 7 January 2025
- CFBL0 contributionsEverythingHere is our letter of thanks to Asia King Travel Dear Ms Ngoc and Asia King Travel. About our samphan cruise - thank you for excellent service, information and following up on my questions, changes etc. The cruise was a success. We were picked up by the hotel in the morning and after a pleasant drive, one stop for refreshment, we reached the samphan. We were met by our excellent guide, Mr. EM, highly recommended, and crew members taking care of our luggage. Getting on board we were welcomed with fresh cotton towels and coconut drinks. Then we were cycling in the area before going to "Le Longanier" restaurant for an excellent dinner - beautiful house. Then back to the samphan and the cruise started. We were, before the cruise, "afraid" that it would be a little crowded and little time for ourselves enjoying the cruise - but how we were wrong! We were treated like royals and Mr. Em, the guide did everything he could to make it OUR cruise. Never disturbed, always "on alert" if we wanted to ask something, freshly brewed Vietnamese coffee always available. The meals prepared in a tiny microscopic "kitchen" was like in a restaurant. Our first night sleeping on board was quite only some boats passing during the night. The bed was good. Since we are experienced travellers we chose to use less time on stops in markets and brick factory that we have seen similar before. Also last evening dinner in private house - going there with the little boat only to pick up dinner, not eating there - eating later on the boat on our way to Rach Gia. We were told that normally the samphan reached Rach Gia around 3-4AM cruising all night. Since the noice from the engine in our beautiful bed room was quit high - 81dB - it was difficult to sleep. But since we made fewer stops as described we reached Rach Gia around 11PM and had a quiet nice sleep all night waking up to a nice breakfast. The bath room was almost hotel like, tiles in shower. After taking farewell with our excellent - No.1-crew we ended our cruise and tour in Rach Gia. Mr. Em, had arranged for a taxi to take us to the ticked office and then to "Superdong" bound for Phu Quoc island. The samphan cruise was a once in a lifetime wonderful experience - recommended! Thank you again and we will definitely recommend Asia Travel and Ms. Ngoc to everyone! As readers now understand we highly recommend the samphan cruse as a once in a lifetime experience! Have a nice trip!Written 31 October 2024
- Edes560 contributionsI loved the sunset view along the Halong Bay, , the walk to the CavesAmazing experience.. lovely cruise..very delicious food..loved the ambience, the staff of the cruise were very polite.Written 24 October 2024
- Viv77770 contributionsSmall size cruise to Ba Tu Long bay by choiceI can highly recommend Renea cruise, we chose a small boat to Ba Tu Long bay, our guide CONG was fantastic & the staff & food on the boat was top quality. It was a fabulous experienceWritten 23 October 2024
- jennycX8050RT0 contributionsFantastic staff and service, clean facilities and great buffet breakfast selectionThe customer service was fantastic. Staff were so friendly and accommodating. Our room was also very clean. The buffet breakfast had a range of selections to choose from.Written 10 October 2024
- Dream450882639690 contributionsExperience with SAPA NomadI booked train tickets from Hanoi to SAPA with return on September 22/9 through SAPA Nomad. Due to yagi trains were cancelled. I was amazed with timely communication from SAPA nomad team and were highly responsive to my queries through out the phase. They managed to book private car adjusting the payment made for train travel with quick turnaround time. This enabled my travel plan not to disrupt and went as scheduled. Real Value proposition is their great service to clients.Written 23 September 2024
- Kawakwa0 contributionsWonderful tripAn excellent trip packed full of activities:::Dan and his staff did an excellent job ensuring everyone had a great time: food was terrific… Tiptop Island was crazy busy but other activities were very worthwhile…would definitely recommendWritten 16 April 2024
- VMJEastYorkshire0 contributionsHalong Bay cruiseWe had an overnight cruise and it was great fun. The staff - especially the cruise director, Dan, were very welcoming. The boat itself is quite old but the cabins and bathrooms are clean and comfortable. The food was excellent and our dinner was taken out on deck and it was beautiful! There were lots of activities from a cookery demonstration, early morning Tai Chi lesson and boat trips. The only thing to note is that Halong Bay is super busy - so many boats and so many tourists!Written 11 April 2024
- 2120Farwell0 contributionsOverall good experience and would recommend.We booked a 6 day 5 night tour for Da Nang, Hoi An, and Cham Island with Local Tours Vietnam. Reservation was easy and communication with Huy during reservation was easy. Huy was very flexible. However, when we got to Da Nang airport, we couldn't find our driver at airport pickup. We contacted Huy but couldn't get a hold of him until about 1/2 hour later, then another driver from the company found us. Diệu our tour guide for Da Nang City Tour did a great job. Tour guides for Ba Na Hill and Cham Holy Santuary were good. Tour guide for Cham Island and provided lunch food were not good. Tour guide did not explain much in English. There were not many colorful fish at the snorkeling location. Overall, we had a great time and good experience and I would recommend this tour and Local Tours Vietnam but I would recommend that Huy be accessible and more responsive when customer encounter problems.Written 29 March 2024
- 2120Farwell0 contributionsGreat experience.Diệu our tour guide was excellent. Great communication and accommodating. She spoke perfect English, explained things clearly and help took many good pictures. Will recommend this tour.Written 29 March 2024
- chrisdD7265UV0 contributionsIt was fantastic!The cruise was amazing and we would highly recommend it. The food, the accommodations and the staff were fantastic. Dan, our tour guide was great! We enjoyed touring the caves and had a good time on the beach. Thank you to everyone who made our first cruise in Vietnam a wonderful experience.Written 25 March 2024
- Abitoffriendlyadvice0 contributionsCouldn’t have been any worse.We were just subjected to a 20-something guide with a viral infection for two days. Incredibly, he also cooked our food at the boat’s cooking demonstration—that he then sneezed all over! Truly. Wife and I both now have this a-hole’s infection. What a poorly run outfit. Never even crossed the fool’s mind to put a mask on. AVOID—you can do so much better.Written 17 March 2024
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Most Recent: Reviews ordered by most recent publish date in descending order.
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Siddharth B
Seattle, WA545 contributions
Dec 2019
Getting the trip organized by Jadesails eased up a lot of hassle as we're picked up early in the morning and dropped at our hotel door with still sufficient time to shop at the Night Market. The bus was very comfortable with AC, wide seats and it was pleasant to see the driver take the expressway rather than trying to stinge money and take slower route like many other tours do. There was some lack of coordination issues when we deboarded off the bus creating confusion as we waited to board on the boat.
Once we're on the ship, our guide Nam walked us through the itinerary, made sure everyone was in their comfort zone. The floating village was very small, but nice. Guide helped point mountain goats which we'd have missed otherwise. Rowboating through the caves was really nice. Kayaking was pretty ordinary. I wasn't really a fan of the gimmicky stuff during the ride such as fancy lunch, "sunset party" but was glad nevertheless to get some food meeting hygiene standards if not tasty. The toilet was super clean too, and they took safety very seriously providing us with life jackets even when it wasn't necessarily needed. I'd recommend JadeSails, though personally wouldn't recommend more than a day-trip to Ha Long as it gets repetitive quickly. It was slightly expensive, but worth it for not having to find your own mode of transportation and spend 4 hours each way on a cramped bus.
Once we're on the ship, our guide Nam walked us through the itinerary, made sure everyone was in their comfort zone. The floating village was very small, but nice. Guide helped point mountain goats which we'd have missed otherwise. Rowboating through the caves was really nice. Kayaking was pretty ordinary. I wasn't really a fan of the gimmicky stuff during the ride such as fancy lunch, "sunset party" but was glad nevertheless to get some food meeting hygiene standards if not tasty. The toilet was super clean too, and they took safety very seriously providing us with life jackets even when it wasn't necessarily needed. I'd recommend JadeSails, though personally wouldn't recommend more than a day-trip to Ha Long as it gets repetitive quickly. It was slightly expensive, but worth it for not having to find your own mode of transportation and spend 4 hours each way on a cramped bus.
Written 4 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for your review, SIDDHARTH!
We are happy that you enjoy the trip, and the way we organize that trip. And thanks so much for your personal advise. That must be useful for every traveler.
I am sorry about your confusion when you get off the transfer and get on board. We would notice and make it better.
Thanks for your understanding! We love the way you enjoy the trip and we appreciate so much.
That must be our pleasure to serve you again next time.
See you...
Best regards!
Lương
Written 7 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jason T
6 contributions
The tour was beautiful. A little pricy but so worth it because you don’t have to worry about anything.
Ivan (our tour guide) was wonderful in presenting the places and history behind them. The whole tour was well planned out too, very smooth sailing.
The food on the boat was okay, by no means the best but not the worst. There was another female tour guide that only joined during the boat, she was also an excellent guide. This is especially true when we were visiting the surprising/monkey cave.
The kayaking portion was also absolutely beautiful. Being able to kayak in a semi submerged tunnel into a cove was stunning.
Unfortunately the weather was not with us from morning to the afternoon, so the first activity (swimming+hiking) was largely moot. But that’s just the weather so I can’t blame anybody.
Overall it was a cool experiences that I think everyone should visit once.
Ivan (our tour guide) was wonderful in presenting the places and history behind them. The whole tour was well planned out too, very smooth sailing.
The food on the boat was okay, by no means the best but not the worst. There was another female tour guide that only joined during the boat, she was also an excellent guide. This is especially true when we were visiting the surprising/monkey cave.
The kayaking portion was also absolutely beautiful. Being able to kayak in a semi submerged tunnel into a cove was stunning.
Unfortunately the weather was not with us from morning to the afternoon, so the first activity (swimming+hiking) was largely moot. But that’s just the weather so I can’t blame anybody.
Overall it was a cool experiences that I think everyone should visit once.
Written 16 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much. We appreciate your feedback.
Written 17 May 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Serdar F.
Indianapolis, IN3 contributions
The staff was incredibly helpful from the start. They were attentive before our arrival to ensure our experience was all setup and ready for our arrival. The team is an absolute blast. I would definitely suggest booking with them, special thanks to Luong and the crew for the amazing experience. Thank you guys.
Written 24 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your feedback!
Thanks so much for joing us. Have a good time in Vietnam and we would love to see you again.
Best regards,
Luong
Written 28 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Navigate403883
2 contributions
Dec 2023 • Friends
The image of the ship does not correspond to reality at all. Most of the time you are inside the dining room and they don't let you go out on deck for supposed security reasons. Kayaking is similar to car racing, a small, closed circuit with many boats. Halong Bay is beautiful but there are many tourists which greatly detracts from the tour. The guide was friendly but had a low level of English.

Written 30 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for your feedback
We will check again with the crew and learn about it.
Thanks again for joining us. Have a nice time in Vietnam!
Best regards,
Luong
Written 31 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brad C
London, UK22 contributions
I would avoid this trip at all costs!!!
I’ve done many boat trips throughout SE-Asia, and this was one of the most expensive, it promised a lot, and completely failed to deliver on everything it was sold as being.
First of all, the term ‘deluxe’ is thrown around very very loosely, this was just an average boat, I saw many similar boats during this trip, in fact I didn’t see any that looked of a lesser quality to this one, only ones that looked superior.
There is no onboard WiFi, welcome drink, cooking demo, afternoon tea, floating houses or sunset party as advertised. There were about fifty to sixty people on my trip, and twelve chairs on the roof deck, so nobody could really enjoy the heat and see the views uninterrupted.
The lunch is certainly not gourmet either the only thing my table of six finished was the plain rice. You have the options that are put on the table in front of you when you arrive and tubs of popcorn that you purchase, water isn’t even free, which seems ridiculous when it’s a 12 hour trip in the intense heat, also about six hours of the twelve is spent driving to and from Hà Nội, my pick up was also 40 minutes late in the morning.
You get to kayak or ride a local boat through one sea cave into one lagoon, that’s full of litter, with no context of the lagoon it’s self, not so much as the name of the place, no information on how to use a kayak and no waterproof bag provided as the description stated.
All three destinations that you go to on this trip are absolutely packed with tourists, with a short amount of time allocated to each stop, it’s quite sad to see how the majority of people seem to have no respect for the area, leaving litter everywhere.
This tour was by far the worst boat trip I’ve been on during my travels of south east Asia and ironically was the most expensive I’ve ever done, I was excited for this trip but left feeling underwhelmed and very much like it was a tourist trap exploiting foreigners due to the high demand of people wanting to see Ha Long Bay. Find attached a photo of the “deluxe” boat.
Absolutely avoid this trip and book with somebody else, I’m sure there’s other tours there that give you some context of the places you visit and actually inform you of the history and significance of Ha Long Bay.
I’ve done many boat trips throughout SE-Asia, and this was one of the most expensive, it promised a lot, and completely failed to deliver on everything it was sold as being.
First of all, the term ‘deluxe’ is thrown around very very loosely, this was just an average boat, I saw many similar boats during this trip, in fact I didn’t see any that looked of a lesser quality to this one, only ones that looked superior.
There is no onboard WiFi, welcome drink, cooking demo, afternoon tea, floating houses or sunset party as advertised. There were about fifty to sixty people on my trip, and twelve chairs on the roof deck, so nobody could really enjoy the heat and see the views uninterrupted.
The lunch is certainly not gourmet either the only thing my table of six finished was the plain rice. You have the options that are put on the table in front of you when you arrive and tubs of popcorn that you purchase, water isn’t even free, which seems ridiculous when it’s a 12 hour trip in the intense heat, also about six hours of the twelve is spent driving to and from Hà Nội, my pick up was also 40 minutes late in the morning.
You get to kayak or ride a local boat through one sea cave into one lagoon, that’s full of litter, with no context of the lagoon it’s self, not so much as the name of the place, no information on how to use a kayak and no waterproof bag provided as the description stated.
All three destinations that you go to on this trip are absolutely packed with tourists, with a short amount of time allocated to each stop, it’s quite sad to see how the majority of people seem to have no respect for the area, leaving litter everywhere.
This tour was by far the worst boat trip I’ve been on during my travels of south east Asia and ironically was the most expensive I’ve ever done, I was excited for this trip but left feeling underwhelmed and very much like it was a tourist trap exploiting foreigners due to the high demand of people wanting to see Ha Long Bay. Find attached a photo of the “deluxe” boat.
Absolutely avoid this trip and book with somebody else, I’m sure there’s other tours there that give you some context of the places you visit and actually inform you of the history and significance of Ha Long Bay.
Written 6 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so sorry for the experience you had. It was weekend and you saw a lot of Vietnamese tourists. We are so sorry because it was overwhelmed. It was also the reason why we transferred slowly. Traffic jam everywhere. People don't respect Halong Bay. As our description: We don't have wifi, sunset party or visit floating village...You can read again our information.
We are so sorry again because it was supor busy.
Written 6 June 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ikhsan A Triadi
Jakarta, Indonesia15 contributions
May 2022
I appreciate:
1. Quynh, the Tour Guide. She knew what she's doing. She had been really helpful during the trip, made sure we're having fun and an enjoyable time. I appreciate that.
2. one day before departure date, they will contact you through Whatsapp or by phone call to confirm some things such as pick up address and meal preferences.
3. On time pick up, so please be ready. For those who stay inside the old quarter or surrounding area, they will pick you up right in front of your hotel.
I dislike:
1. False advertising somehow. The only reason I booked this trip was because of the number of tourists they carry ( 8 - 12 tourists by a mini van). Turned out it was 20+ tourists inside a mini bus and the pick up round itself took up to 2 hours. Althought they were all nice tourists, I'd prefer to go on a smaller group of people.
2. The food was horrible. They served tasteless calamari, prawns (which surely not fresh at all), soggy spring rolls, and lot of raw vegetables.
3. No water supply on board.
4. They asked us not to bring any plastic during sail time yet they sell overpriced plastic-bottled beverages on board. Drinking water did not included in the meal, so no choice for you but to buy one.
1. Quynh, the Tour Guide. She knew what she's doing. She had been really helpful during the trip, made sure we're having fun and an enjoyable time. I appreciate that.
2. one day before departure date, they will contact you through Whatsapp or by phone call to confirm some things such as pick up address and meal preferences.
3. On time pick up, so please be ready. For those who stay inside the old quarter or surrounding area, they will pick you up right in front of your hotel.
I dislike:
1. False advertising somehow. The only reason I booked this trip was because of the number of tourists they carry ( 8 - 12 tourists by a mini van). Turned out it was 20+ tourists inside a mini bus and the pick up round itself took up to 2 hours. Althought they were all nice tourists, I'd prefer to go on a smaller group of people.
2. The food was horrible. They served tasteless calamari, prawns (which surely not fresh at all), soggy spring rolls, and lot of raw vegetables.
3. No water supply on board.
4. They asked us not to bring any plastic during sail time yet they sell overpriced plastic-bottled beverages on board. Drinking water did not included in the meal, so no choice for you but to buy one.
Written 25 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your feedback. We appreciate your time to share your experience. We are so sorry for the unexpected problems. We will improve as soon as possible.
For your feedback, we would like to explore as below
1. Our cruise is from 48 to 72 guests. If you choose the option minivan or private car, limouisne, it is 8-12 guests. But you booked the CHEAP options with EXPRESS BUS. So it will be more guests.
2. For the food, we will check and improve. Because we host many guests. If the food is not good, we can not do business and we are sure we will improve from our kitchen.
3. From selling time, we clearly inform Drinks are not included. And please understand, it is expensive to bring the water, keep it cold, serve with ice and glass, everything is more expensive than on boat. We usually advise the guests to bring more water to drink. It is too hot now.
Finally, we sincerely thank you for your feedback. We will improve the problem from us to offer the good experience.
Best regards
Luan - Local Tours Vietnam
Written 26 June 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grace Z
Beijing, China5 contributions
Dec 2019 • Family
This entire cruise has been extremely inconsistent. Firstly, we were taken to a pearl factory to shop when this wasn’t included in the itinerary. We have tried very hard to avoid tours that incorporate forced shopping and were disappointed that this was snuck into the itinerary. The service is subpar at best and the quality of the food and amenities is nothing to write home about, especially given the price of this tour and its self proclaimed “luxury” status. The drinks we ordered took extremely long to arrive and some of the dishes we received were different from the dishes our neighbors received and missing items, when the entire meal is expected to be one set menu. One thing we were particularly annoyed by was when we went kayaking: our kayak was leaking and soaked our clothing to the point that we had to scoop out water every 3 minutes. No one else had this problem and their clothes were only mildly wet from the oars splashing. Upon mentioning this to the tour guide he waived us off and said “what would you like me to do” and proceeded to ignore us - didn’t even have the courtesy of offering us a towel. He was also patronizing, expressing that it was our fault that our clothes were soaked and not the leaking boat’s. There was very poor organization as well, with no information on when to come back to the cruise. We observed a boat next to us with much better quality kayaks that would not result in the same problems. I would not recommend this trip at all when others offer very similar services but much higher quality experiences with better amenities. The manager did apologize but under the pretense of hoping we wouldn’t leave a bad review. In summary: horrible customer service, poor quality amenities, and inconsistent food.
Written 1 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for your review!
Dear Benjamin and Grace,
The transfer stopped at the pearl shop to rest and give you time to go to toilet, there is no pressure to purchase anything.
During the time you did kayak and your pants got wet. We checked all kayaks before so if your kayak was leaking, when you sat on it, it must sink. And there are no customers of us getting the same situation before. Our staff asked you if you had clothes with you to change, we can dry your pants but you didn't take extra clothes with you. And our staff made ginger tea for you when you said you were cold.
I know that your clothes gets wet is not a nice experience. We are sorry about that.
Hope you enjoyed the beauty of Halong Bay beside the kayak.
Best regards,
Lương
Written 2 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sammy Z
Shenzhen, China6 contributions
May 2022 • Solo
I booked the tour on the morning of May 1. The tour company contacted me after 8pm the night before the tour, saying my booking went "to spam or something". They asked for an additional $50 for only 1 person even though I had selected 1 person through trip advisor and was charged extra on my credit card already. They then said they wouldn't pick me up at my hotel, which wouldn't have been a problem if they would have gotten in touch with me in a reasonable amount of time. If you choose to book with these people, don't be surprised if the contact you last minute to change terms of the pickup and charge you even more, even if you have a confirmation from trip advisor.
Written 2 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am really sorry for the bad BOOKING experience. We did not get the booking confirmation email. We tried to contact you and advance and we were willing to offer FULL REFUND. We descibe it clearly for option with private car. We provide from 2 guests. If solo traveler, please pay extra. It is very clear. The problem is the confirmation email from VIATOR. We did not get the email. So i will contact Viator too. We usually contact the guests right when they make the booking to confirm everything.
Written 4 May 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Teju Kavitha
1 contribution
Jul 2022 • Couples
Okay so its very annoying that they give you wrong pick up and drop off details. Our openrator just sent us a very regular message that pick up is 830-9 am when i asked specifically she said be ready by 830. Then the company calls our hotel and says be ready at 820 am. And the next morning we get a call from the reception at 820 am and she says the company said if we are now down in two mins they are leaving. What in the name of god is this mess? We literally grabbed everything and ran downstairs. The same with drop off. The operator when asked said ull be dropped back at your hotel 730-8 pm. But the drop happened at 9 pm. And we found out that 9 pm is like when it happens always. Why lie? If you have plans they completely get ruined. The communicTion is poor. And their english speaking tour guide is not at all fluent. Theres not history shared. I dont mind him not being able to speak english but dont lie in your ad that the guide is fluent. Food is average too
Written 26 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for your review!
I'm so sorry that you had a bad experience with the pick up and the drop off.
The pick up time can change, depends on the traffic and the previous guests who we are collecting one by one. We always try to tell you in advcance. The guide didn't contact you when he comes earlier, that makes you in a hurry, I'm so sorry about that. Sometimes that traffic is bad especially at weekend, and on the date we had the late back Hanoi.
That's sad you didn't have a whole great experience to Halong. Wish we would have a chance to do it better.
Best regards,
Luong
Written 31 July 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Soureen
Bengaluru, India8 contributions
Oct 2022 • Couples
We booked a day cruise for me and my wife and it was amazing. They picked us in a luxury limousine mpv from hanoi food was amazing and we did kayaking and they gave a tour in caves and ended with a sunset party. It's worth the price.. the entire experience is priceless.
Written 2 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much. Yes. If you choose the option Top Luxury Cruise with Jadesails. You will experience the best day cruise in Halong Bay
Written 13 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
my partner gets sea sick easily...is the cruise smooth sailing ??
Thanks
Written 11 August 2022
hello.
we have to be back at the hotel at 7:30 for another tour . is it certain that we’ll be back at the hotel at that time ?
thank you
Written 24 June 2022
I stay in Halong Bay. Like to join the tour in Halong Bay so no need transport from and back to Hanoi. Is there a discount to the tour price?
Written 11 May 2022
Can you pick up passengers from a cruise ship?
Written 14 December 2019
Thank you very much for your special interest to our cruise. You should take a taxi to our harbor. We are located in Tuan Chau Harbor. The cruise ship is in Halong International Port ( Around 13 km far) and it is around 8 USD for taxi. We have the pick up service from your ship. So just book the package with transfer, we will arrange the private transfer + jadesails cruise. Best regards. Luan - Local Tours Vietnam Consultant.
Written 23 July 2020
Hola! Queremos coger el tour para mañana por la mañana. Estamos hospedados en Ha Long, debemos ir al puerto directamente? Al hacer la reserva me pide mi punto de recogida y estamos aquí al lado. Gracias!
Written 10 November 2019
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