Tours and Tickets
Private Tour: Blue Mountains and Jenolan Caves Day Trip from Sydney

Private Tour: Blue Mountains and Jenolan Caves Day Trip from Sydney

By Go Sydney Shuttle

Ages 0-120
Duration: 8–10 hours
Start time: Check availability
Mobile ticket
Live guide: English

  • Bottled water
  • Air-conditioned vehicle
  • Private transportation
What's not included
  • Entrance fees to Scenic World and Jenolan Caves.
  • Entry/Admission - Katoomba
  • Entry/Admission - Jenolan Caves

Start:Multiple pickup locations offered.
    Pickup details
    • We pickup from central hotels in Sydney
    Hotel pickup offered
    During checkout you will be able to select from the list of included hotels.
      Airport pickup offered
      During checkout you will be able to select from the list of included airports.
      • Sydney Airport, Airport Dr, Mascot, New South Wales 2020 Australia
      Port pickup offered
      During checkout you will be able to select from the list of included ports.
      • Overseas Passenger Terminal
      • White Bay Terminal
      End:This activity ends back at the meeting point.

        • Not wheelchair accessible
        • Pushchair accessible
        • Near public transportation
        • Infants must sit on laps
        • Infant seats available
        If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 10784P18

        • Confirmation will be received at time of booking
        • Most travellers can participate
        • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
        • This is a private tour/activity. Only your group will participate

        • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

        If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 10784P18

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        About the operator
        Don’t take it from us – here’s what people have to say about this operator:
        • Go Sydney Shuttle
          Joined in April 2015
        • MLCLARK63
          0 contributions
          5.0 of 5 bubbles
          Great service
          A very easy and smooth pick up at the airport. Driver was nice. Gave us information about the area would use again easily.
          Written 15 April 2024
        • reviewso2024
          0 contributions
          1.0 of 5 bubbles
          Worst Shuttle Experience EVER
          They deserve 0 stars. They are verbally abusive extortionists. We were told that they would arrive no earlier than 4:45 but unbeknownst to us the driver was there at 4:30. Our flight got cancelled 2 hours before our pickup time. We called both numbers that are provided in the confirmation email and no one answered. We then texted the WhatsApp number and they only responded after the driver had been waiting for 30 minutes. We had no idea he was even there. We were informed that there would be a $50 waiting fee charge. When I asked were it was stated that there would be a charge for waiting we were told that they can assess any fee they wish. When I continued to ask for written proof that the "fees" are listed anywhere on the emails the man I was texting with told me to "Please make your own way, We are releasing the driver." He then accused us of being scammers. Thankfully we were already on the bus when that text came through. At the airport the driver demanded that we either pay via PayPal "friends and family" or cash. After cash was given he refused to give a reciept. When the driver left the man on WhatsApp blocked our number. Then the driver had the audacity to ask for a tip after snatching $50 from us! It is clear who the scammers are in this situation. Without a receipt we cannot claim this money back on our travel insurance. Book with someone else, literally anyone else!
          Written 28 March 2024
        • Karen32789
          0 contributions
          5.0 of 5 bubbles
          Sydney Airport Transfer
          Our flight was delayed by over an hour, and then in the process of obtaining luggage, passing thru customs, etc, the delay was almost 2 hours. But George was still at the airport awaiting us. He was informative and helpful during the short trip to our downtown hotel.
          Written 9 March 2024
        • T1534WRsarahw
          0 contributions
          1.0 of 5 bubbles
          Bad attitude and poor communication
          We booked this service to bring us from SYD to our hotel. When our plane landed they did not have enough gates which led us to be parked on the tarmac, requiring a bus ride to the main terminal (30 minutes). I received multiple texts asking for updates when we had only just set foot on the ground. We agreed that I would text once we received our bags, there was an incredibly long line (several hundred passengers) to clear customs. After receiving our bags, there was an inspection line and due to a glitch in the automated technology arriving guests were sent to manual inspections causing a delay. When this happened, I provided an update. After finally clearing inspection I texted (no response) then called and was rudely told that our pick up was canceled because it took too long. I told her that was unacceptable as we had paid for the transfer and although we experienced delays beyond our control, I consistently communicated and provided updates. She begrudgingly texted "I will have a driver available in 20-30 minutes" followed by "This is a free transfer as a good gesture. Please tip your driver generously. Thanks." From my perspective, no, this was NOT a free transfer, you gladly collected my $126 USD. When the driver arrived, he was rude, incredibly short with us and acted disgusted and inconvenienced at having to provide us with the transfer. We had been traveling for 24 hours with 2 sets of elderly parents, needless to say, this was not the "welcome" we had hoped for when arriving in Sydney.
          Written 7 March 2024
        • Mobile67687154286
          0 contributions
          2.0 of 5 bubbles
          Go Sydney Airport shuttle
          Arranged for 'Go Sydney' to transfer from Airport to downtown hotel. Plane landed at 10:41am but due to delays didn't arrive on stand till 11.35am. On exit aircraft received message at 11.55am that the shuttle was leaving but could possibly wait 5mins. Shuttle left at 12.07. I cleared immigration, collected my luggage and exited at 12.27. Next communication from 'Go Sydney' was offer to get private car for additional 65 AUD. I was informed that the next shuttle was 2.5 - 3 hours and I told them I would get a taxi. A further message informed me that unrequested there would be No Refund as I was offered next shuttle. I can't recommend 'Go Sydney' because I did not travel with them, but please be aware that this is a shared shuttle and if miss it you will have a wait of about 3 hours. Also the messages I received were a little aggressive. They replied that they would respond to an unfavourable review by publishing the what's app messages which I approve then people can form their own opinion. My advice and also 'Go Sydney's ' advice - GET PRIVATE TRANSFER
          Written 6 March 2024
        • Briwen
          0 contributions
          5.0 of 5 bubbles
          Great experience and service
          I booked online. Great communication from the company. On the day I txted to say we were at the airport. Got a message straight back to tell us where to wait, what car to look out for. The driver arrived he put our 7 large suitcases in the van and straight to the port. Was fantastic service & would recommend them. A1 service with a smile 😃
          Written 1 March 2024
        • PaulZ285
          0 contributions
          5.0 of 5 bubbles
          Perfect Transfer
          Booked a transfer from Rydges World Square Sydney Hotel to the cruise port. The driver was on time (actually, a few minutes early), and was very welcoming and friendly. The ride was also comfortable. I couldn't have asked for more. :)
          Written 27 January 2024
        • W2841CCbobm
          0 contributions
          5.0 of 5 bubbles
          Delivered exactly what was needed
          Shuttle was on time. Driver friendly and helpful. We arrived at the port ahead of schedule and that's really all you need.
          Written 16 January 2024
        • 107gf
          0 contributions
          5.0 of 5 bubbles
          Sydney Shuttle Service
          I had booked the service through Jayride as SSS had good reviews, however I looked at other SSS reviews elsewhere after booking and they were questionable. HOWEVER….I feel obligated to write this review on TripAdvisor as the service we received was A1. The driver was early for pickup and was courteous and very capable. We would certainly recommend their service.
          Written 16 December 2023
        • ireway44
          0 contributions
          1.0 of 5 bubbles
          Nil service
          Booked 2 months ago and have just received an e-mail saying the shuttle is at capacity and our booking is cancelled!! If it wasn't full when we booked why are we now being cancelled? Very bad customer service, especially now that we do not have secure internet to try and re-book. Booking ref B652abca4847aa
          Written 9 December 2023
        • laura57149
          0 contributions
          5.0 of 5 bubbles
          Prompt, friendly, and helpful
          We hired the Go Sydney Shuttle to pick us up at the Sydney airport and take us to our hotel in the CBD. A few days later they picked us up to take us to the cruise terminal. After our cruising, they picked us up again at the cruise terminal and took us back to the hotel. Then once more, took us the next morning to the airport. Each time they were prompt, friendly, and helpful. I highly recommend using their services.
          Written 26 November 2023
        • Leon_and_Rob
          0 contributions
          1.0 of 5 bubbles
          Refused pickup time changes when contacted the day before booking
          We were notified that our flight was cancelled and rebooked the following day. I contacted Go Sydney Shuttle right away (the day before pickup) but they refused to change our shuttle time and would not offer a refund. I recommend using Uber instead.
          Written 5 November 2023
        • T6657UGjohns
          0 contributions
          1.0 of 5 bubbles
          Poor Service from Go Sydney Shuttle
          We booked this shuttle service months in advance through Expedia. My wife is disabled, so we asked to be picked up at 9:00 pm, for our 7:00 pm landing. We knew it would take at least 1 and a half hours to get our luggage and for me to push her in a wheel chair to the pick-up point. We got to the pick-up point at 8:35 and patiently waited. As time went by we phoned their office 3 times getting a phone message each time. By 10:30 we gave up waiting and ordered an Uber. We contacted Expedia explaining our disappointment, but they defended Go Sydney Shuttle and refused a refund. I reminded the case officer that we had asked for a 9:00 pick-up and he said it was Go Sydney Shuttle's policy to arrive at the terminal at the time that the plane landed. I asked the agent why this was not explained at the time we booked the 9:00 pick-up, but he still refused a refund. We are extremely disappointed in Go Sydney Shuttle and Expedia, and will no longer use Expedia to book anything.
          Written 23 October 2023
        • deborah h
          0 contributions
          5.0 of 5 bubbles
          No problems
          George picked us up exactly where he was supposed to. right on time. Holding a sign with our name .he gave us a great tour on our trip to the rydges. No troubles at all highly recommended.
          Written 17 October 2023
        • Excursion63689815206
          0 contributions
          1.0 of 5 bubbles
          Company Lacks professionalism
          This was my first experience with Go Sydney and it was not a good experience. I booked an airport shuttle service (one way to the airport), and paid for it on PayPal. A few minutes later, I get an email from a representative telling me that there was a pricing error (I had filled everything out correctly), and that the price was in fact $65 more! My expectation is when a company makes an error in pricing, they would still honour the pricing. I was given the option of paying for the difference or cancelling and getting a refund. I chose the latter. The refund was initiated pretty quickly, however, for reasons unknown they only gave me a partial refund! This is completely unacceptable - Go Sydney made the pricing error, and then only partially refunded me. I had to initiate a PayPal dispute to get the rest back. This is not the sort of professionalism I expect from a company.
          Written 14 July 2023
        See all 309 reviews
        These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

        Most Recent: Reviews ordered by most recent publish date in descending order.

        Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

        1.0 of 5 bubbles1 review
        Very good

        1 contribution
        1.0 of 5 bubbles
        Apr 2022
        Tour operator cancelled. Multiple reasons were given. Communicated via telephone number outside of the organisation. Very unprofessional. When I told the person that I had taken a screenshot of their communication, I was called a bully. Horrible experience. I would not recommend.
        Written 10 April 2022
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Only time we get a negative review is from angry people who didn’t use our service. Inadequate “Tourists” who want to go to Blue Mountains and Jenolan Caves literally when the roads are closed under water during FLOODS and heavy rain. She also didn’t like our only phone number 0434 844 020 We are not an organisation, but an Australian Family owned and operated business which survived the pandemic and now has to deal with this type of people.
        Written 10 April 2022
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

        Private Tour: Blue Mountains and Jenolan Caves Day Trip from Sydney provided by Go Sydney Shuttle

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