Dear N C, Thank you very much for joining our tour to the “Top of Europe” – we are pleased to hear that you enjoyed your experience with us! We are sorry that you could not fully enjoy the time on the summit due to altitude sickness. A healthy body usually has excellent adaptation mechanisms that allow a relatively fast ascent to medium and higher altitudes. To avoid altitude sickness, we recommend wearing warm clothes (even in summer), to drink plenty of water, to eat and drink something before departure and to move and breathe slowly. We hope that you enjoyed the rest of your stay in Switzerland and look forward to welcoming you back on our tours on your next trip to Zürich! Best regards, Best of Switzerland Tours

Dear mahalways, Thank you very much for participating in our day tour to Jungfraujoch – Top of Europe from Zürich. We are pleased to hear that you enjoyed the beautiful scenery of the Bernese Oberland and the Jungfraujoch in particular. With a total duration of 12 hours, our tour to Jungfraujoch is our longest day trip from Zürich. Many of our guests highly appreciate the cleanliness of our buses, which can only be guaranteed by following certain rules of conduct. While we can totally understand your wish to eat and drink on the bus, we believe that it is also a question of consideration for other guests who might not be equally fond of coffee or food scents on the bus. However, our stopover in Interlaken offers our guest a break from the 2-hour journey from Zürich already behind them and the perfect opportunity to grab a snack, to do some shopping or to go sightseeing before proceeding. On top of Jungfraujoch, there are also various restaurants as well as a snack bar available for lunch. We regret to hear that you felt that the tour was not worth your money. While it is certainly possible to visit Jungfraujoch individually by public transport, you would have to change trains no fewer than 9 times (Zürich – Jungfraujoch – Zürich) and would not benefit from the special group rates we offer (total price without Swiss pass: approx. CHF 350.-). Also, having a tour guide with you, who serves as a direct contact person in case of any occurring questions, is a reason why many people opt for a guided tour instead of an individual visit. We hope that you enjoyed a wonderful stay in Switzerland and look forward to welcoming you back on our tour on your next trip to Zürich. Best regards, Best of Switzerland Tours

Dear Eliza, Thank you very much for participating in our day tour to Jungfraujoch – Top of Europe and for taking the time to share your feedback with us. As Interlaken is conveniently located along the journey and is a popular destination for many guests, we include a stop in the morning. This gives our guest a break from the 2 ½-hour journey from Zürich already behind them and a chance to grab a snack, to do some shopping or to go sightseeing before proceeding to Grindelwald. If all guests arrive on time and traffic conditions are moderate, our guests will have approx. 45 minutes at their disposal. Unfortunately, we are confronted with late arrivals every day, which is why the tour guides wait for a maximum of 5 minutes before the tour departs at each meeting point. While we fully understand your disappointment about the limited time in Interlaken, we think it is only fair to mention that you yourself were one of the late guests in Zurich and that the late arrival in Interlaken was no excuse for keeping the whole group waiting for you again in Interlaken. We can well understand that over time it can be tiring to be exposed to shared information in several languages. However, conducting the tour multilingually is highly appreciated by many our non-English speaking guests. As our guides are not only instructed to share all information equally in both languages but also to take care of the guests of different language groups equally, this has hardly ever led to negative feedback before. We hope that you were able to enjoy a wonderful stay in Switzerland and that you will give us a second chance to convince you of our high quality standards on our tours on your next trip to Zürich. Best regards, Best of Switzerland Tours