The ticket got us entry to every part and was worth every cent! It was a fabulous tour and we couldn’t have been happier. Only critique is that there was no address on the ticket and being a tourist just meant that I had to have access to the internet to look it up. Minor but would have been easier to have it on there.

They cancelled on us the day before we got to Florence stating that they couldn’t acquire any tickets for our reserved time, this was a non refundable purchase and I am out $91 for 2 tickets. Poor service

I went at 9:15am 9-15-24. Not crowded at all. Only few visitors were there. You do not need a skip-the-line ticket. You can go and get a ticket and enter. That is much cheaper. I felt I rather waisted money. I also learned after I bought a ticket that Leonard’s Virtuviral man has not been exhibited for a while. I was really disappointed. .

This is an outstanding collection of art housed in a magnificent palazzo! There are knowledgeable art historians in every room to answer questions about the paintings, sculptures and the rooms. Wonderful views across Rome from the beautiful gardens. We were fortunate to be able to buy tickets at the door, because Viator failed to timely deliver tickets to us which we purchased more than a month prior to our trip. Viator did not tell us they had not purchased tickets for our scheduled day until the day before our entry. Do not buy a voucher from Viatar to see this gallery--you are better off going by the gallery and making the purchase yourself.

First of all, I never received actual tickets by email, I had only original voucher from Tripadvisor/Viator. Just a day before this tour was planned, I got a message from a local tour operator (Maria) that this tour is cancelled due to their inability to get an access to Montreale on that day. This message was sent to the internal Viator mailbox and I got it just by accident. The message recommended to contact Tripadvisor immediately to request a full refund. When I tried to this online, even though the tour was cancelled by the provider, the text on the screen warned that if I push cancel, no refund will be issued. I called local provider (Palermo) and he again said I have to contact Tripadvisor as they have my money and they should refund to my credit card. I asked him if they will inform Tripadvisor about this situation themselves, but his answer was confusing. Now, I really do not know how to contact the Tripadvisor/Viator help desk to resolve this issue. Please, send me an explanation on my next steps using my email address from my account and message on my Iphone.

We have visited Rome many times but only learned of this amazing family-owned (and still family-inhabited) palace on this trip. It is an incredibly beautiful place filled with gorgeous treasures. Our guide, Rossella, led our group of two couples along with about ten others throughout the palace and both entertained us and filled us with knowledge and family history on the two hour English tour. This is a unique site which contains artwork and treasures not found anywhere else in Rome. We saw works by major and minor artists which spanned history from Ancient Rome to the twentieth century, including family photographs of the current prince and his parents and grandparents. The professionalism of the public-facing staff, the care and respect for the palace and its beautiful gardens with its views of the city reflect the love of both the family and the staff for this incredible jewel of Rome.

Good history on the Murano glass making with lots of examples of historical pieces. Only takes about an hour or so to visit the museum. Well worth the 10euros.

Of course the Medici Chapel was amazing. Word of warning. I reserved skip-the-line tickets about 6 weeks before going to Florence. Trip Advisor reported that my tickets were confirmed but that I wouldn't receive the tickets until 2 days before the date to see the site. Then 2 days before, I was notified that due to scheduling issues, I wouldn't get my tickets!! Blew my travel schedule. But.... I went over to the Medici Chapel and bought tickets and got right in!!! There were few people in the line. If you find yourself in this situation of not getting the actual tickets, don't count on it and chances are that you can buy tickets on site.

No one was there to receive me. No actual ticket was sent. The kind man at the desk let me in and I self-guided the experience.

Don’t waste your time reserving your tickets here. Ours got cancelled the day before we were supposed to visit the museum. We went to the museum anyway and purchased tickets there and walked right in. The museum itself is very interesting. Btw we did get a refund from Viator, which we appreciated.

Great to walk straight in and bypass the ticket queue, this is such an interesting monument. Fits really well with doing a Vatican/Sistine/St Peter’s Basilica tour in the morning then grab lunch and sit down for a well needed break and do this later, as it’s quite nearby.

The huge statues were definitely impressive. I went primarily to see the artifacts from Pompeii and was not disappointed. So many amazing items from over a thousand years ago. Would love to have had more time to spend there.

I purchased two tickets in June they informed me less than 2 days before my visit in September that they were not available and to buy them on site. They would give a full refund. I have not received the refund, they have not responded to my many emails. Don’t give this company any of your money. If I could give a minus score I would.

The ticket I bought from Tripadvisor was not valid at the entrance, and I had to buy one more ticket at the entrance. Of course not Tripadvisor nor Viator (provider) are not taking any responsibility, and they are not giving me a refund. Never buy from this provider ever again.

Honestly, this was not worth the entrance fee or the time. The staff was very nice, free bag check, and it was very clean. The displays were marginally interesting and the audio guide was not very good. It was a small pad that could be shared, but it was hard to hear and follow along given that fact that there were no ear pieces and the subject matter was not so desirable. Our glass factory tour was much more interesting…