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After walking 15min away from the palace we found the meeting point. Of course we were late as we thought like in any other country and place you meet in front of the place you are suppose to visit. But with this people we had...More
Jesus_slc, Owner at Feel The City Tours, responded to this reviewResponded 19 July 2019
Our effort was to try to relocate him to another tour, but for that day we had no more availability.
The Voucher specifies the meeting point. And we always give a few minutes of courtesy. Our interest is that our customers have a unique experience....More
This is a not a Palace guided tour. The meeting point is a 15 minute walk from the Palace. After discovering this too late, and hiking through the heat to reach the meeting point, we were too late and missed the tour. The company was...More
Date of experience: July 2019
1 Thank 823rams80
Jesus_slc, Owner at Feel The City Tours, responded to this reviewResponded 23 July 2019
We were sorry for your bad experience, our interest was to be able to change the date and accommodate you in another tour, but the times did not prevent it. We are working in the meeting point so that experiences like yours do not repeat....More
I advise people visiting Madrid to book their own tickets into the palace in advance and avoid this tour. The tour is four times as expensive and is terrible. Our guide, a woman did not even make an effort to appear connected and involved. She...More
Date of experience: June 2019
Thank Sridevi P
FeelTheCityTours, Director de Relaciones con Clientes at Feel The City Tours, responded to this reviewResponded 27 June 2019
We are sorry to hear that, please accept our apologies!
We are going to verify what could have happened. Could you tell us the day of the tour and the email with which you made the reservation?
We made a reservation to take a guided tour of the Royal Palace, a total of 69.8 Euros. We were early, saw the guide, tried to check in per the confirmation, but she had no record of our being on her tour, and would not...More
I booked this through a third party site. I thought I was purchasing a tour directly through the Palace. After paying a bit more attention, I realized what I had done. When reading the reviews I was very worried about the tour and considered not...More
Date of experience: May 2019
FeelTheCityTours, Director de Relaciones con Clientes at Feel The City Tours, responded to this reviewResponded 31 May 2019
Thank you so much for letting us know how your day went, we are happy to hear you enjoyed it :)