Do not book with my top tour. We paid 29.99 each for tickets to Cordoba mosque with audio guide. We could not get audio guide to work for 2 people only 1. If we had booked on the official mosque/cathedral website I would only have had to pay 10 euro instead of 29.99 for over 65’s. The adult fee is 13 euro. Therefore BE CAREFUL WHAT WEBSITE YOU BOOK YOUR TICKETS THROUGH. These rogue websites come up before the official sites. I could not contact mytoptour on the phone and still awaiting response from my email query apart from an automated response!

This whole company is untrustworthy and a scam. They charge 30€ for the entrance tickets to the mezquita when the official ones only cost 13€. They say you can then download an audio guide to your own mobile but this doesn't work. It is truly a rip off company worth avoiding.

We purchased tickets to see the Prado Museum. We had a medical emergency and couldn’t go. We let them know immediately!! The price for the tickets to the museum is 30 euros and they charge an additional 30 for the tour. Not only did they say that they wouldn’t refund the tickets that weren’t used but they wouldn’t even refund the price of the actual tour. Avoid them like the plague!!

You will see both awful and excellent reviews for the tour. The awful ones focus on the chaotic check in and poor upfront info (true). But the tour itself is outstanding. Our guide was spirited, super-informative, funny and very engaging. It’s a comprehensive tour lasting for about three hours and the site itself is simply jaw-droppingly beautiful. You can stay on the grounds of the Alhambra until closing time afterwards. Make sure you bring your photo ID: this is a requirement of the Alhambra administrators, not the tour guide. You will not get in without your passport or drivers license, at least not without a lot of troublesome paperwork.

I was charged for 6 more tickets and I sent them an email to refund the extra tickets that I did not purchase but sadly there is no reply.

This company is worse than one star can describe. Its website is misleading in several ways and they take no responsibility that their English doesn't correspond with the meaning transmitted to a native English Speaker. Their Legal Terms and conditions are different to those you are supposed to check on the pull down box while booking. They give you a totally different visiting time to the one requested (they know best!). There is no way to get the time you want as they will, perversely, change it.!! Their service is appalling. However, if you're caught out Google Hoja de Reclamaciones, also Citizen Advice Bureau Spain fill it all out and let them get their Legal team involved (at their cost!) At least that way, even if you don't get a conclusion, you make them earn the money they took for your booking (twice the official price and no added value).

Tickets were never emailed until the very last minute. By which point i panicked and bought mew tickets on site. Avoid this company and buy on site. Lost 26 Eur :-(

My Top Tickets is a complete rip off. They charge 30€ for tickets that cost 13€. And the audio guide provided is absolutely garbage. Avoid this rip off website and get tickets yourself for half the price.

Be careful!!! ALHAMBRA VISIT WITHOUT NASRID PALACE IS LIKE GOING TO CAIRO AND NI VISIT PYRAMIDS , don’t buy these rickets offered by tourist agency by My Top Tour espanha. You just pay a fortune for nothing. We reserved inexpensive month ago they offer tour of Alhambra without Nasrid palace for 85 euro , whilst the official price is half and include the palace. The visit is totally useless , don’t even come to Granada if you have not the possibility to visit them. On the formal view point they inform you that the visit doesn’t include that, but in practice why one should do it? On the ethical with point they should not offer Unfortunately there are many people not well knowledgeable (like is) and that think that Alhambra is Alhambra who has taken this super expensive useless ticket. They should be stopped by Granada tourist organisation , and they should be stopped buying amounts of admission ticket. So be careful:ALHAMBRA VISIT WITHOUT NASRID PALACE IS LIKE GOING TO CAIRO AND NI VISIT PYRAMIDS

Never use this side! We paid a lot more than you pay at the event! It is not an official side. We paid for the cathedral in Sevilla and it was closed that day. They won' t give a refund!!!! When we booked the cathedral, we had to fill in the date and the hour of our visite. While it was closed and we could not visit!!!!!! The audioguide for the real Alcazar dit not correspond with the numbers in the Real Alcazar. We will never use My Top Tour again!

We booked a guided tour of the Prado Museum in Spanish, but we were placed in an English-speaking tour instead. Our group included four children who do not speak English, and to make matters worse, the guide was not even fluent in English. This made the tour incredibly difficult to follow and undermined the entire experience. We contacted My Top Tour, to resolve the issue and request a refund. Unfortunately, they never responded. This lack of customer service is unacceptable, highly disappointing, and reflects poorly I would not recommend this service to anyone seeking a professional and enjoyable experience.

I wish I had read the reviews before booking with My Top Tour. They market themselves as if they are the official Alhambra ticket provider, even appearing at the top of search results. Don’t be fooled! Their prices are double what you would pay if you book directly through the official Alhambra site. To make matters worse, their service was terrible, and the experience didn’t come close to matching the cost. I now realize others have shared similar warnings—if only I had seen them earlier! Do yourself a favor: avoid My Top Tour at all costs. Save your money and book your visit through the official Alhambra site. Don’t fall into the same trap I did.

The tour guide was very knowledgeable and nice. He was able to answer questions and explain how some of the Arabic language was used within the decorations. He was funny and kind. His name was Alain. My only negative feedback is how the company ends the tour. The darkness came and were let out without any direction of where to walk to get back to parking or any hotels if your staying in the area. We were walking aimlessly the streets trying to find our way back. A sheet of paper or directions sent to our email of how to navigate back would have been really nice to have. We took a bus, got off where we thought we could get to parking and found out it wasn't the right place. We finally found a cab driver to take us to parking which cost us almost 9 Euros to get back to the parking area for the tours. This experience put a shadow on our tour.

Avoid avoid avoid. I stupidly googled for the alcazar palace in Seville and this company's website is all set up to look like the official ticket sellers but they are RIP OFF merchants who charged 2x the price of a single if you get to the official website, hadn't WhatsApped the tickets by the ticket time and didn't respond to my Comms.

Just like many other reviews here, stay away from them. Their website appeared as an official ticket site for Prado Museum in Madrid. i purchased 2 tickets for 58 Euros and realized that they are not official website after receiving a confirmation email from them. I found the official website and noticed 2 tickets are only 30 Euros. 28 Euros for a service fee??? I email them to cancel my purchase but no reply. I am planning to call me credit card company and dispute the charge.