Hi Great to hear you had a good day, We love hearing this as we all strive to make our customers day special . We offer a 10% discount for returning customers , Maybe try the gin next time Lorna

Hello thank you very much for the great review and for the positive feedback we will review these and thank you for points raised we are glad you had a lovely day Team rbb

Hello thank you for taking the time to leave us a review we would like to answer the points raised and respect that you felt best to leave us a review however if you had contacted us direct before placing the review we could have advised explanations and found a resolve . Bus tour time - We advise to arrive five to ten minutes early so that you are there to find the bus not half an hour before the tour we do not board earlier than the tour time stated as the bus is set up directly before the tour to ensure the food is fresh and each table has there allocated dietary requirements . Bus - The bus out on tour is a 65 year old vintage bus and mechanical issues can happen and you experienced the driver is very competent to deal with this . As for the comment from staff this was incorrect and the staff member is new and they will be spoken to about this comment . We do have more than one bus but the bus you where allocated to was the bus that is out on Weekend tours so this was not the back up bus . No one would have been booked for downstairs as there is no availability for this on this bus and the public headline on the bus advised anyone booking of this . Road closures - We are advised by Glasgow city council of road closures we where not advised of this at the weekend and the unplanned event that took place had a lot more people turn up than the organisers themselves therefore this was out with our control and rather than cancel a tour with all passengers onboard a full tour the driver instead worked hard to find a work around and find a work around .If you look on our website you will see we have big event dates locked off such as the race for life event Uniform -The staff where in full uniform and we have checked the videos to ensure this was the case the staff where denim trousers and a denim shirt . commentary - We do advise on our website and terms and conditions we are not guided tour and staff will point out key landmarks outwith providing the hosting service onboard. We reviewed many of the videos including the sing along video where everyone appeared to be having a lovely time onboard we hope this gives an explanation to the points you have raised

Hello, we are very sorry to read the above, but we were aware to expect this from your threatening abusive email that was sent to the inbox. We as a small business and with the current climate have had to survive very tough times our team work hard, and we have many positive reviews. We are sorry that you had a funeral to attend but when cancelled less than forty-eight hours before a tour we have everything planned and bought for the tour if we were to cancel or change every booking this would not be viable for any company this is why we have terms and conditions I am sorry that has resulted in the review and the email sent to the office team and i hope the above explains our decision

Hello After several emails back and forward from yourself with several changes to your booking after making the initial booking we actioned each one the seating request that was so important to you was not advised at time of booking and emailed in as a late request . We are an inclusive company and that's why we ask at time of booking if any mobility concerns and this is the opportunity to specify seating requirements the day of the tour the staff offered multiple options as a work around to assist you nothing we did was suitable the side seats has a step up to them the same size of a step it is to get onto the bus . The crew tried hard to move several passengers around to accommodate you . we can ensure you we are fully aware of disability rights and we employ many staff with additional needs who will be very saddened to read the information you have provide on this review . we can ensure we did not and would never discriminate as per our terms and conditions state Red Bus Bistro company ltd will go out its way to cater for a diverse audience as possible within the confines of the bus and will follow the equalities act all times

We are sorry to see you did not enjoy the experience as you will see from many reviews many passengers enjoy what we provide but we can not please everyone . From the review if our videos and pictures our afternoon tea was set as per our standards there was more on your slate than what you have advised here on this review we also take video's of the teas and coffees made to show how warm they are . You where seated near to the speaker our staff are often praised for there support on the bus and speaking with the staff you where provided two cups of tea and they would have addressed any issues you had onboard if you had raised it there and then and could have provided more food if requested we have the photos of the table and food provided that shows no issues and you left a tip for the staff when you left so a little confused why if it was that bad ???

hello the office team work very hard to resolve the issue that happened for the tour and this was an error not made from us and outwith our control we offered you several work arounds to resolve the issue none of witch was not suitable and it went from dealing with one person to three . We are shocked and saddened to see Nhs health professionals especially in management lie and slander a business especially in regards to alcoholism issues witch we can prove from the emails is false and complete lies . Its also taken over two weeks since the incident to leave this review and we are now looking into professional conduct and police advice for slander and false accusation