Beach Escape: Isla Contoy and Isla Mujeres with Snorkeling.
5
Beach Escape: Isla Contoy and Isla Mujeres with Snorkeling.
By Ocean Tours
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
Experience two paradise Caribbean islands on this tour of Isla Contoy and Isla Mujeres. Enjoy a guided reef snorkel, a respite in a nature sanctuary, and swimming, then shop in the boutiques of Isla Mujeres, or just relax and sunbathe on the beach. A morning snack, lunch, and pickup and drop-off in Cancun, Tulum, Playa del Carmen, and Puerto Aventuras are included, but ecological tax is payable.
Lowest price guaranteeReserve now & pay laterFree cancellation
Ages 4-90, max of 50 per group
Duration: 8h
Start time: Check availability
Mobile ticket
Live guide: German, Russian, Portuguese, English, Italian, French, Spanish, Dutch
More
Highlights
- Tour includes two islands: Isla Contoy and Isla Mujeres
- Free use of provided snorkeling gear
- Guide helps you spot marine life and can assist new snorkelers too
- Morning snack, restaurant lunch, and hotel transport included
- Professional guide
- Round Transportation with AC
- Coffee and/or Tea
- Lunch: Grilled Chicken or Tikin Xic Style Fish, Rice, Totopos, Salad and fresh fruit.
- Water, softdrinks & Beer.
- Entry/Admission - Cancun
What's not included- Gratuities
- 20 USD ecotax fee payable per person in cash on the day of the tour
- After an early morning pickup from your Cancun, Puerto Aventuras, Playa del Carmen, or Tulum hotel, enjoy a light snack at the marina before boarding a comfortable speedboat, the home base for your tour. As you approach Isla Contoy, the natural beauty of the Caribbean surrounds you. Snorkel in a tropical reef and then hop back on board to visit the island’s bird sanctuary and other points of interest. Lunch in an island eatery includes typical Yucatan dishes, salad, and fresh fruit. Next, venture to Isla Mujeres. Work on your tan, try a local ice cream, or head into town for a bit of shopping. The tour ends with return transport to the marina and drop-off back at your hotel.
- Start:Multiple pickup locations offered.Pickup details
- Hotel pick-up is offered for this tour. Once your purchase is complete we will organize the pick-up arrangements. Note: If you are on a Private Residence, Hostel or B&B accommodation, we will do our best to collect you there or by a nearest meeting point. Pick up from Pick up from Tulum around 06:00 am Pick up from Riviera Maya & Playa del Carmen between 07:00 am-07:40 am and Cancun between 08:00 am -08:40 am.
Hotel pickup offeredDuring checkout you will be able to select from the list of included hotels.End:This activity ends back at the meeting point. - Not wheelchair accessible
- Pushchair accessible
- Infant seats available
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 12861P3- Confirmation will be received at time of booking
- Not recommended for travellers with back problems
- No heart problems or other serious medical conditions
- Most travellers can participate
- WHAT TO BRING:
- Bring a towel,
- Change of clothes
- Hat & sunglasses
- Comfortable shoes
- Long sleeve Tshirt
- Swimsuit
- It is not permitted to touch the coral or marine life
- It is not allowed to use Sunblock or Mosquito repelent in Contoy Island
- Bring cash for any souvenir purchases as credit/debit card is not accepted
- Contoy island is smoke free for environmental purposes
- Please note that snorkeling activities depend on good weather conditions. If conditions are not favorable, we will compensate with additional time on the islands.
- This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
- This tour/activity will have a maximum of 50 travellers
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- How can I let you know where to pick me up for the Beach Escape: Isla Contoy and Isla Mujeres with Snorkeling?
- We offer pick-ups from most hotels. Let us know where you are staying in the 'Special Requirements' box in the Traveler Details section during checkout. Or you can let us know after booking by visiting 'Manage my Booking' and emailing us there.Answered Mar 2021
- What time can we expect to be picked up for the Beach Escape: Isla Contoy and Isla Mujeres tour with Snorkeling?
- Your pickup time will be confirmed after your reservation. Approximate pick uptime ranges from 06:00 am to 08:30 am depending on the hotel location.Answered Mar 2024
- Is the Beach Escape: Isla Contoy and Isla Mujeres tour with Snorkeling, Breakfast and Lunch appropriate for children?
- Absolutely! The tour is child-friendly and elderly-friendly. Everyone's invited to join!Answered Mar 2021
- Is there a vegetarian option available during the Beach Escape: Isla Contoy and Isla Mujeres tour with Snorkeling?
- Yes, vegetarian options are available, however, they must be requested in advance. Feel free to let us know of any dietary restrictions in the "Special Requirements" box at checkout.Answered Mar 2021
The tour operator has provided the following answers to customers’ questions.- If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 12861P3
From
₹15,060.45
per adult
Select date and travellers
Similar experiences
Itinerary
- 1
- 2
- 3
- 4
Buy it with
Top rated
More to explore in Playa del Carmen
About the operator
Don’t take it from us – here’s what people have to say about this operator:
- Katie H0 contributionsLoved the turtles and cenote!Swimming with turtles and in the cenote was amazing! However I felt too much time was spent at the Ruins. Our tour was in multiple langues even though we booked in English so our guide had to repeat herself. Guide was lovely and knowledgeable but unless your really into archaeology maybe just do turtles and cenote!Written 14 March 2025
- DayTrip5945440 contributionsLooooveYesi was the best tour director so friendly, sweet, funny and KNOWLEDGEABLE. Just really the best. Akumal was beautiful we saw so much marine life. Turtles, colorful fish, sting rays, turtle 🐢 ♥️. Alan and Roderick took some great photos. Jesus was a terrific driver. Felt very safe with him behind the wheel. 5 stars! Book the excursion!Written 14 March 2025
- 734weinal0 contributionsPerfectionOur experience at Akumal was enchanting thanks to our phenomenal guide Mimi. She was a brilliant guide, since she was very experienced and ensured our satisfaction with expertise!Written 14 March 2025
- pavellO6854AA0 contributionsHigly recommendThe trip was a great experience for us. The guide Alejandro Jimenez proved a great knowledge of history and nature, cared for us very patiently, our safety was guaranteed by his attitude. By the way he is an excellent diver while snorkeling 😀. Ameth as fotographer made nice and interesting photos and we were pleased to buy them for the memory. Safety on our road trip was mastered by driver Alejandro. Thanks to these guys who are doing their job as a passion. Last but not least the crew of all rest travellers was fine an also thanks to all of them. Written by Pavel as representative of 2 Czech couples.Written 14 March 2025
- anitaandmarquesg0 contributionsWorth every pennySenior Cesar Salad was an amazing host! I was blown away by how many sea turtles we got to swim up close with (9 sightings!). He was very knowledgeable and passionate. The cenote swim was gorgeous and a relaxing way to end the day.Written 14 March 2025
- M9679DKlukek0 contributionsBook this now!Incredible experience Alma was super nice and it was easy to tell she loved her job. Very knowledgeable and friendly! Every part of the trip was worth it! This is a must do!Written 13 March 2025
- LPAD110 contributionsGreat half day tourLuis B was an excellent host. I highly recommend this tour, swimming in the cenote was an amazing experience. The photos available for sale after the tour were incredible and well worth the price.Written 13 March 2025
- tarablomquist0 contributionsAmazing experienceOur experience with Hamlet and Teff of ocean tours was amazing ! They were kind, energetic and knowledgeable. We felt very safe and taken care of throughout our tours of the ruins, sea turtles and centoes! They made our very shy daughter feel at ease and helped her along during the sea turtles portion ! Highly recommendWritten 13 March 2025
- yanirag2470 contributionsWonderful cenotes and tourThe cenotes were beautiful and our tour guide David was the best! He made the experience more memorable I felt like it was one of my friends giving a tour. He made us feel safe and protected and explained to detail about stuff inside the cenotes, so I also learned a lot throughout it. His energy is great I would most definitely come back again to get another tour with him!Written 12 March 2025
- P5651IZlindseyc0 contributionsA fun filled day seeing the top 3 places on our list in 1 go!Great overall experience seeing all the things we really wanted to while visiting this part of Mexico. The ruins and history guide was fascinating (although very hot even on a semi overcast day) but the water experiences afterwards definitely cooled us down. We saw a bunch of turtles, sting ray and fish and the water was amazing. The cenote exploration was really neat going into the caves and seeing just how long they've been around. A very cool day full of history, wildlife and enjoyment. To top it all off, our tour guides Ruben and Jhenny were top notch! So funny and interactive. My 15 yr old son and I thoroughly enjoyed ourselves. Definitely recommend.Written 12 March 2025
- nickmV6387TF0 contributionsGreat tour guideTour guide was excellent, was able to fluently speak English along with fluent French for the native French speakers on the trip. All around made the experience far more enjoyable and comfortableWritten 12 March 2025
- I8598LHcarolinam0 contributionsAmazing trip with an incredible team!I did the Tulum / Snorkeling / Cenote tour with Ruben as the guide, Javier as the driver and Johnny as the photographer. These gentlemen were amazing. As a woman traveling by myself it is wonderful to have such a caring and safe experience. Ruben is amazing: his humor, knowledge and incredible language skills truly made the experience better. Javier is an excellent driver and kind man, and Johnny's photos were spectacular. The sites were gorgeous and the team definitely enhanced the whole experience.Written 12 March 2025
- 250AndyNos0 contributionsGreat trip, must do.This was a great tour, our Guide Yul was passionate and extremely knowledgable, giving us a true guided tour. Very organised and our belonging felt safe with Jemma on the mini bus which was very comfortable, even on the terrible track to the Cenote. The snorkelling was as expected, the water is green, not blue so just be aware , I could still see stingrays and turtles so was very happy. If you’re not a confident swimmer then there is a safety guy with a life ring to give you a breather. My favourite part was actually the Cenote and watching the bats that flew overhead as we navigates the caves. There was no hard sell for photos which I appreciate. The snack wasn’t to my liking, I felt it was quite bland but I guess they have to cater for all tastes, still a welcome stop. Would definitely recommend, thankyou again Yul, you really made this tour special or is.Written 12 March 2025
- V1786OTsallyb0 contributionsFantasticGreat excursion for the entire family. We saw 4 beautiful sea turtles, some stingrays and fish. The cenote was absolutely beautiful. Nick, our guide, was awesome. He was prompt, friendly and knowledgeable. I highly recommend this tour.Written 12 March 2025
- josiebL7718KT0 contributionsRelaxing and FunIt was so much fun! Nick did a great job at making the day enjoyable and relaxing! The cenote was beautiful. The snorkeling was fun and we got to see many turtles!Written 12 March 2025
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Contribute
Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
5.0
544 reviews
Excellent
492
Very good
29
Average
10
Poor
7
Terrible
6
These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.
Elfie A
Sydney, Australia32 contributions
We had a great time with Ocean Tours. We joined their Isla Contoy and Isla Mujeres with snorkeling tour after being with them in Tulum. The Tulum ruins and cenote adventure tour was great so we had the same expectations and our guide didn’t disappoint.
However, we found this tour quite expensive for what it offered. Especially for our teenagers aged 13 and 15 who don’t drink alcohol, paying the same amount as an adult was not reasonable.
Isla Contoy is a paradise! Pristine and beautiful. We enjoyed our time there. The lunch was good but not enough. It ran out very quickly and hardly anyone in our group had a chance to have more.
The snorkeling was very rushed and not colourful at all.
Isla Mujeres was overcrowded and having only one hour there it makes you feel stressed and overwhelmed.
Overall we believe it was overpriced but we surely loved Isla Contoy!
However, we found this tour quite expensive for what it offered. Especially for our teenagers aged 13 and 15 who don’t drink alcohol, paying the same amount as an adult was not reasonable.
Isla Contoy is a paradise! Pristine and beautiful. We enjoyed our time there. The lunch was good but not enough. It ran out very quickly and hardly anyone in our group had a chance to have more.
The snorkeling was very rushed and not colourful at all.
Isla Mujeres was overcrowded and having only one hour there it makes you feel stressed and overwhelmed.
Overall we believe it was overpriced but we surely loved Isla Contoy!
Written 7 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to share your detailed feedback. We're delighted to hear that you enjoyed your experience with us in Tulum and had the chance to explore the stunning Isla Contoy. It's truly a paradise, and we're glad it left a positive impression on you.
We appreciate your insights regarding the pricing, especially for teenagers, and your concerns about the lunch and snorkeling experience. We strive to provide value for all our guests, and your comments will help us improve our offerings. We'll review our pricing structure and consider adjustments to better cater to families with teenagers. Additionally, we'll ensure that our lunch provisions are more generous and that the snorkeling experience is given ample time for everyone to enjoy.
We're sorry to hear that Isla Mujeres felt overcrowded and that the short visit was stressful. We'll look into ways to better manage this part of the tour to enhance our guests' experience.
Your feedback is invaluable, and we hope to have the opportunity to welcome you and your family on another adventure with Ocean Tours in the future, providing a more refined and enjoyable experience.
Best regards,
Laura Ocean Tours Team
Written 7 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brianna
New Bern, NC13 contributions
Wonderful day spent on Isla Mujeres and Isla Contoy! Our guide, Coco was so much fun! We began the day at 7am with a hotel pickup and drove to the docks where we were greeted with fresh juice and fruits for breakfast. We then got on the boat called Sol Ha and went out to where we would snorkel- Mako reef! Really neat experience seeing statues under the water and some small fish. There were a lot of other tours with tens of other snorkelers in the water at the same time so it did seem a bit crowded out on the reef but still a great, refreshing snorkel experience. We then went to Isla Mujeres and had a couple hours to explore, shop and walk around. Playa Norte is about a 15 minute walk from where we ported and the beach was very crowded but the waters were well worth it! Gorgeous blue waters! After leaving Isla Mujeres, we went to Isla Contoy, about a 35 minute boat ride. We had the entire island to ourselves! Photos do NOT do this place justice. It is incredibly serene and peaceful. We had the option to go on a short walking tour and learned about the animals that inhabit the island. The walking tour took us up to a lookout where we could see a full 360 degree circumference view of everything around the island. The views are beautiful. The captain of the boat grilled fresh fish for lunch with rice, guacamole, chips, pineapple and Coca Cola or water for lunch. Absolutely delicious food. The rest of the time on the island was free time to swim and relax on the white sand beaches. Coco played fun music during the boat rides and van ride and opened up a bottle of tequila to pour into passengers mouths on the boat ride back to Cancún! All in all, it is a long day. We did not get dropped off from our tour until after 7:30pm. The duration states it’s 8 hours but ours was well over a 12 hour day so be prepared to miss your dinner reservation that evening but it is well worth it!
Written 26 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wow! thank you for such a detailed review!! it sounds like you had a wonderful time. Isla Mujeres is a very popular spot, but Contoy Island is our most treasured location! So glad that you enjoyed thoroughly. Sorry about missing your dinner reservations, sounds like you all were having so much time Coco didn't want the day to end.
see you on your next vacation!
Mariana - Ocean Tours
Written 27 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jc0ol01
Portland, Australia8 contributions
Apr 2024 • Family
This was the best day of our trip! The staff was friendly, fun, and dedicated to making sure we had a great experience. Unlike other tours we went on during our vacation, Ocean Tours wasn't constantly harassing us for tips or trying to sell us overpriced souvenirs. Unfortunately, we discovered the day before that my toddler gets sea sick and my wife decided to stay at home with her. To our surprise, Ocean Tours was willing to refund us for her ticket despite the last minute cancellation. The staff picked us up in the morning, provided snacks and drinks the entire day, made a delicious buffet lunch of fresh fish and bbq chicken, and took us to Isla Contoy and Isla Mujeres. Isla Contoy is a must see. The beach is fantastic and you have practically the whole beach to yourself. Ocean Tours gave us a great walking tour of the island and took us snorkeling nearby. While I wish we had more time and freedom for snorkeling, the experience was exactly as advertised. I would highly recommend Ocean Tours and look forward to booking another trip with them
Written 5 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear client,
Thank you so much for sharing your fantastic experience with Ocean Tours! We're thrilled to hear that your day with us was the highlight of your vacation. It's wonderful to know that our staff was not only friendly and fun but also dedicated to ensuring you had an amazing time without any pressure.
We appreciate your feedback, thank you for your glowing recommendation, and we can't wait to welcome you back for another unforgettable adventure with Ocean Tours!
Kind regards,
Paula - Ocean Tours Team
Written 6 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matt
6 contributions
I would highly recommend doing this if you enjoy speed boats and exploring. The tour guides were extremely friendly, informative and accommodating (JP in particular for us).
The first island was beautiful and the food the captain and his crew prepared was amazing.
The snorkelling was also good fun but also a little more effort than I have experienced in the past.
The second island was fantastic. Colourful, vibrant and there was plenty to see. My one negative is I wish we would have had a little more time and the second island.
The only thing I didn’t enjoy was the mini bus ride from the hotel. It was extremely uncomfortable and the air-con basically didn’t work. The staff on the bus however were excellent, answering any question, informing us about the day and generally talking to us about Mexico.
The first island was beautiful and the food the captain and his crew prepared was amazing.
The snorkelling was also good fun but also a little more effort than I have experienced in the past.
The second island was fantastic. Colourful, vibrant and there was plenty to see. My one negative is I wish we would have had a little more time and the second island.
The only thing I didn’t enjoy was the mini bus ride from the hotel. It was extremely uncomfortable and the air-con basically didn’t work. The staff on the bus however were excellent, answering any question, informing us about the day and generally talking to us about Mexico.
Written 18 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your detailed experience! It's great to hear that you had a positive overall experience with the speed boat tour, especially with friendly and informative tour guides like JP. The combination of exploring beautiful islands, enjoying delicious food prepared by the crew, and engaging in snorkeling added to the adventure.
Your feedback about the wish for more time on the second island is valuable information for others considering the tour. It's always helpful to know about the aspects that stood out as positive and areas for improvement.
It's unfortunate to hear about the discomfort during the mini bus ride, but it's good to know that the staff on the bus were helpful and informative. Feedback like yours can be important for tour operators to enhance the overall experience for future participants.
Best regards
Laura OCEAN TOURS
Written 18 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arale
5 contributions
Sept 2023 • Couples
Contoy Island is spectacular, the excursion is worth it just to be on this island. The explanations from the guide Thaltemoa were very good, nor did they take a tour of the island on foot.
The snorkeling for my taste was too hasty, you see corals and fish (in passing) because they make you go in line one after the other and super fast, you can't stay looking at anything.
Isla Mujeres disappointed us, it is overcrowded, it is a very touristy beach with a lot of shops on the main and parallel streets.
We, and many of the people who were on the boat, would have preferred to spend more time snorkeling and not go to Isla Mujeres.
The boat staff, the bus driver and the rest of the people who assisted us were very correct.
The snorkeling for my taste was too hasty, you see corals and fish (in passing) because they make you go in line one after the other and super fast, you can't stay looking at anything.
Isla Mujeres disappointed us, it is overcrowded, it is a very touristy beach with a lot of shops on the main and parallel streets.
We, and many of the people who were on the boat, would have preferred to spend more time snorkeling and not go to Isla Mujeres.
The boat staff, the bus driver and the rest of the people who assisted us were very correct.

Written 14 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
muchas gracias por su reseña, tomaremos en cuenta sus comentarios para que nuestras próximas experiencias sean más gratificantes para nuestros clientes.
esperamos contar con su visita nuevamente!
Mariana - Ocean Tours
Written 14 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alice G
3 contributions
Mar 2024 • Couples
It was an incredible experience! our guide Steffy very very top!! amazing guide and amazing person! very very nice! As we were unlucky to encounter bad seas and zero visibility we were unable to snorkel, so we will surely repeat it and next time we will surely succeed!!

Written 16 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parece que a pesar de las condiciones desfavorables, tuviste una experiencia increíble gracias a tu guía Steffy. Es una pena que no pudieran hacer snorkel debido al mal tiempo, pero su simpatía y profesionalismo hicieron que el viaje fuera memorable de todas formas. Es genial que estés considerando repetir la experiencia para intentar nuevamente el snorkel. ¡Ojalá la próxima vez el clima sea perfecto para disfrutar al máximo! Gracias por compartir tu experiencia positiva.
Laura OCEAN TOURS
Written 18 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katalin K
1 contribution
Dec 2022
Suza my guide was awesome, she has got a great knowledge of the Yucatan peninsula and the islands'&flora and fauna. The trip was excellent, they picked me up on time, and I can only recommend this tor with Open Tours to everybody who is interested in to visit the PARADISE on Isla Contoy. The only problem is that we couldn't stay there all day :) The crew of the boat was also very professional and friendly, it was my best one day trip in Mexico!
Written 3 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric C
4 contributions
Jan 2023 • Couples
The entire trip start to finish was great. Our morning pickup was in an 8 passenger van and was within 15 minutes of our estimated pickup time. Our driver and our guide were phenomenal the entire time, and provided tons of information. Isla Contoy was absolutely beautiful and worth every dollar to see, the snorkeling and quick visit to Isla Mujeres were just bonuses. We had a clear day so snorkeling was perfect and the water was crystal clear. We got picked up at about 06:30 and dropped back off at about 18:30 from Playa Del Carmen. If you’re debating doing it, I highly recommend, especially if it’s a clear day and hasn’t rained for a day or two.
Written 13 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NorthStar662460
5 contributions
Mar 2024 • Couples
Unfortunately more than half an hour left due to late passengers. You have to be on time, but the bus was still waiting and that takes away from your time. Good driver. 2 beautiful islands given enough time. Lunch was sufficient. According to the information before booking, a snorkel was planned, but upon arrival it was said that it was cancelled. Weather was fine and there were plenty of places to snorkel along the way, but we didn't do that. Very sloppy to communicate this in this way. We paid for it and did not have the option to cancel because we were told upon arrival. Unacceptable. There were several people who brought snorkeling gear. So for nothing. Tour guide was friendly, tour guide was unfriendly and bit and rude. On the way back she suddenly jumped out of the car after saying goodbye while the driver still had to drop us all off. Very impersonal and not hospitable. Also in the morning she was drinking coffee in the car while we all went without coffee for 1.5 hours. Do not book this because they do not keep to the agreements. Also waiting half an hour for passengers because the people from the bus are not put on the same bus. Very bad and chaotic.

Written 16 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Het spijt ons dat je niet volledig van je excursie hebt kunnen genieten. Het kan zeker frustrerend zijn wanneer plannen niet verlopen zoals gepland, maar de snorkelactiviteit moest op de dag van de tour worden geannuleerd vanwege de sterke zeestromingen. Ondanks het zonnige weer en afwezigheid van regen, spelen deze stromingen een cruciale rol bij het waarborgen van de veiligheid van onze bezoekers tijdens deze activiteit.
We hopen je in de toekomst opnieuw te mogen verwelkomen, zodat je alsnog van een geweldige dag kunt genieten.
Met vriendelijke groet,
Saskia Bezemer
Written 25 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Domenica C
9 contributions
Nov 2021 • Couples
What they don’t tell you is the massive amounts of mosquitoes that will be eating away at your soul when taking the “tour around the island” and I truly mean massive amounts my fiancé and I were covered in red stops all over our body. I left the tour after 5 minutes because I wasn’t going to deal with the mosquitoes while trying to listen to the tour guide. I’m sure they are used to it but I am not and I hate mosquitoes I wish we were told before. They only passed around a natural bug spray but didn’t specify that it was needed because I would get bit alive by mosquitoes 5 minutes later. Despite this, isla mujeres and isla contoy were truly breathtaking we had an awesome time on the boat ride there with Pepe, the tour guide, dancing and being entertained. They have various tour guides that speak many languages so you’ll be placed with someone you are comfortable with. I did not get motion sickness one bit but they do offer Dramamine beforehand just in case. When you arrive to isla mujeres you’ll have some time to explore, be careful to get sucked into renting the golf carts to ride around if you don’t want to politely decline. We did but we enjoyed it and it was worth it instead of walking everywhere - if I remember the fee was ~$50. The snorkeling portion wasn’t out of this world unfortunately the coral reef was grey and there weren’t many fishes too see and that is not the tour’s fault it is just how our oceans are. So besides the mosquitoes!!! I would recommend this tour as part of your trip
Written 18 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Domenica, thank you for taking the time to share your thoughts. I understand that this tour was overall a good one, except the mosquitoes?! Good to see that Pepe did help apparently to entertain the day and make you forget about the bites maybe for a while. Some people do get more easily bitten and I am sorry to see that you were one of them to read your comments. We are sorry to see that this made you rate the tour only 2 stars, as after reading your excellent comments you left with your guide after the tour, I want to believe that the rest was up to your standards, the service in general? just these mosquitoes!... I understand that these can indeed be really annoying, and we wish we had the control over them. Bug sprays can only help a bit but not erradicate them completely for sure. Anyway, we hope that this incident will not have a major impact on your experience with Ocean tours, and that the best of it will remain.
Kind regards, Geraldine Ocean tours
Written 19 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Olá, gostaria de saber se é possível contratar o passeio e ficar em Isla Mujeres ao invés de regressar a Cancún. E se seria o mesmo valor. Obrigada!
Written 3 March 2025
Ist es möglich bei dieser Tour auf Isla Mujeres zu bleiben und nicht wieder mit Ihnen zurück zum Hotel zu fahren?
Written 30 September 2024
What age group is appropriate for the trip. we have two small children 2 and 4 years old. are they too young? and also how far is the car transport from playa del carmen paradisius?
Written 27 September 2022
Yes I think they are too young. To get to Contoy Island it will take a 45 minutes to 1 .00 hour.From Isla mujeres.
Written 28 September 2022
Can you pick us up from Isla Mujeres and take us to Isla Contoy? Can we start the Beach Escape from Isla Mujeres?
Written 24 December 2021
We plan go stay in Tulum end October. Is it possible to do this tour and where would we be picked up?
Written 4 July 2019
Tulum and Isla Contoy are very far apart. They pick you up from your hotel in Cancun Hotel Zone and transport you to the location within Cancun.
Written 5 July 2019
Olá. Eu vou dia 23 de julho para o Iberostar paraíso maya. Caso queira comprar esta excursão para duas pessoas vão nos buscar e por ao hotel?
Obrigado
Written 27 June 2019
yvettelanzi
Sterling, Virginia
We are staying at the Dreams Riviera Cancun. Would you pick up there?
Written 28 April 2019
Totally, best to have a waterproof one though. There will be spray and salt water, not an ideal bed mate for a DSLR. That said, keep it tucked up safe until you’re on the islands and you’ll be fine
Written 23 March 2019
Estoy buscando excursiónes que me puedan pasar a buscar Por el hotel riu dunamar ya que voy a estar parando ahi
Written 15 February 2019
Showing results 1-10 of 15
*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.