Guests started drinking heavily at 10AM, encouraged & served by crew. They were loud and lewd. Not family friendly, and not matching the relaxing description. Music was loud and vulgar, even with minors on board. Crew disregarded and ignored requests to change music and keep volume at a reasonable level. The snorkeling itself was beautiful, nice locations and pretty marine life.

Cozumel is a beautiful island with a rich island culture, and our tour of the island in an open-air buggy was an incredible experience. Pablo and Noah were incredibly accommodating and ensured that we saw only the sights that truly interested us. Everyone we encountered was exceptionally friendly and welcoming, making our trip truly memorable. You won’t go wrong choosing this tour!

I looked into the tour via their website and then contacted them via WhatsApp in the morning upon waking up at 8am. An hour later I was booked in. The communication was excellent and the booking process so quick and smooth (they provided many options and suggestions on timings and tours available etc). The reservation form listed Arturo Diaz so he he did an excellent job. The booking started with a small down payment online and the balance paid in cash in MXN pesos upon meeting him later that morning. It was our first time to snorkel for myself and 14 year old son and so the 4hr turtle sanctuary snorkel tour listed in their website was recommended. It covered a snorkel in the reef, snorkel seeing a turtle, El Cielo, and el Cielito. The agent met us in the port area as soon as our ferry arrived to Cozumel port. Upon meeting us he walked us over to a little boat nearby and handed us over to a third party, maybe Cozumel Snorkel Center perhaps? In any event they were professional, fun to be with and the captain and guide knew well their boat and the ocean. All in all it was 7 of us in the group, a good number as not too big but not too small either. It was good value as it was approx USD 70 x 2 for the 4 hour tour, this did not include our ferry tickets but it did include a lovely snack of fruit, ceviche, guacamole and drinks. We loved it from beginning to end (12pm to 4pm). Thank you!!!

WOW! Do not skip out on this one, my friends and I booked a guide our first day in Mexico in the spur of the moment and it ended up being the highlight of our trip! Our guides Juan, Santiago, and a few more were so kind, helpful, and hilarious! They provided ice-cold beer, water, and juice and had us laughing the whole time. This was our very first time snorkeling and they made it very simple and we all felt so safe! One of my friends isn't a strong swimmer and had a slight fear of water, but our guides made her feel so comfortable and she ended up having a blast saying she needs to do it again! we were so grateful for this experience and so happy we chose them! Thank you!!

I booked the "glass bottom boat" snorkeling tour on "Cubana" in Cozumel as an Airbnb experience. I was disappointed when I saw that the boat did not have a glass bottom, but only a small window in the middle of the boat. To see anything, you had to go to the middle of the boat to look over a partition into the window. I expressed my dissatisfaction with the tour operator and requested a refund. They declined the refund, and they advised me to "investigate more thoroughly before booking" next time.

We recently did a snorkel trip with safetours and it was amazing - the highlight of our trip to Cozumel. Safe, fun, and knowledgeable...A+++

Amazing guy, Arturo! He really made us feel comfortable and took care of all our needs! Highly recommended his tours and completely trustworthy

We did a private tour with them 6 years ago. I have now written over 2700 reviews, travelled extensively, and this is my favorite tour operator! I reached out to Arturo (the owner). He remembered us and was able to set up a tour with short notice for us. We booked a last minute cruise 2 days prior to it's sailing. It was incredibly easy to find from the cruise port. Arturo met us and introduced us to Xavier (Shabby). He was our guide for the day. It was great to have a private, safe, affordable tour for 2. He had a large passenger van with complementary drinks. We asked for a local tour and he took us to some of the best hidden gems. We loved the local market to eat and shop. We saw no other cruise guests at our stops (exactly what we wanted, to be local, no crowds). Since our last visit they have opened up their glass bottom boat tours, AMAZING!. Arturo is immediate to respond and is fabulous at customizing a tour for you that is very affordable. We were able to be flexible with our day with Shabby and extend our day of fun. He also took us to an amazing little local jewelry maker who made his own black coral jewelry. Pride in safety, cleanliness, affordability, quality and fun is clear with Safe Tours Cozumel.

We did the 2 tank discover scuba dive trip with them yesterday. It was fantastic. Very well run, safe, helpful. Can’t say enough good things about these guys. Highly recommend this company.

My friends and I had a last minute change of plans and were lucky enough to find Braulio! After giving us a nice tour of town (with lots of photo opportunities!) we were lead to a resort where the boat met us at the doc. We were offered yummy drinks and everyone was extremely kind, especially after one of my friends got seasick. The fish were amazing, and it was great to see the natural and artificial reefs, one spot even had little jellyfish! Overall, it was a fantastic experience :)

We had a great time during the private 5-hour island tour with Safe Tours Cozumel. It's the perfect way to explore the island! We really got helped by Arturo to book the trip exactly how we wanted, thanks to him we even could enjoy our trip on the same day we booked. He gave us all the information we needed and even picked us op personally at the pier. Our local guide Xavi was very nice, caring and had a lot of knowledge. Thanks to him we discovered some of the most beautiful spots on the island, enjoyed some time at a lovely beachclub (which was also a great place to do some snorkling) and learned a lot about the history of the island and the people. I really would recommend Safe Tours to everyone who likes to discover Cozumel!

Julian was a wonderful tour guide and took very good care of us and made sure we seen beautiful fish and told us information about the coral reef. Carrie assisted and the Capitan Carolina made sure we had a perfect experience! We can’t recommend this company enough. This is our 11th time to Cozumel and it was very joyous. They got us back to our cruise ship safe and sound! Thank you

We got a bit of a bait and switch. We ended up on a tour with Sharks Adventure through Safe Tours. The pig piled too many people on a small boat. The tour guides were not cheery, they didn't make it a good time like your guides usually do. We had to put all our things up top and give our shoes only to get them back on the dock after the tour after. It was very strange. We didn't go to Palancar, Columbia, and El Cielo like we were supposed to. Only palancar and El Cielo. We left pretty late. I've never had a bad experience on a snorkel tour and this one was just not great.

Had a great with Xavier from Safe Tours. On a cruise for mom's birthday, so we did the Private Island Tour with Tequila Tasting and Lunch. Xavierbwas so knowledgeable and patient. Stopped when we wanted to take pictures, took us everywhere we wanted to go. Had a great lunch and tasted amazing tequilas. This is the 2nd time that I have booked Safe Tours, and Xavier and Arturo didn't disappoint. If visiting Cozumel, be sure to look them up!!!!!

great trip we rented the entire boat for the family. definitely want to snorkel the plane crash. the reef was great as well