This tour was so much fun AND I learned a lot! Itsy ( like the spider) was a great tour guide and very engaging! Highly recommend this your and I would do this again.

The tour we chose was the Founder's Experience and it was amazing. The tour guide was terrific. Itsy explained everything in a way that everyone could understand, also to those who know nothing about rum. She was funny and she transmitted passion in everything she was saying. If one day we will do this tour again, we will for sure ask for her. Thank you so much, Itsy. YOU ARE AMAZING! El Italiano y la Ponceña!

Franssco has a wonderful presence and Beautiful eyes. My 1st time to PR and especially this tour! He was my 1st official Bacardi Bartender. The Entirety of My 1st impression os 5/5 stars. Thanks Fransisci.

Very cool tour!! Learned a lot of things about the distillery and the process of making Bacardi!! Our tour guide Valery was fun and informative!!

Itsy was our tour guide on the founder's experience. I honestly feel that Casa Bacardi should charge more to have her as a tour guide because that's how good she is. Her knowledge, and engagement, with the group, was amazing. I honestly don't think the tour would be as good if it wasn't for her. I highly recommend it. If possible ask for Itsy

This was a great experience. Got to taste some rum and other drinks that have rum. Lots of history on how Bacardi got its name and how it started.

Worst experience ever if visiting I will not recommend, service was never provided and address was completely wrong had to call and speak with a representative twice who gave me another wrong address into the point we was 3 mins late and once arrived they claimed we missed the tour.. and could not enjoy the experience offered another day that wasn’t even available once agreed On date… they will send you a text messsge with address details that will take you to a employee entry where nobody will be please don’t go to address in the text message (Palmas Catao Pr 00962) it’s actually 12 mins away and is completely wrong which will delay arrival and once your late due to all the inconsistencies you will not be granted a refund… due to the policy which need to be updated immediately terrible experience and it was apart of my anniversary gift to my spouse and was ruined the staffed acted as this happen often and had no sense of empathy or care to find any form of resolution.. I still have the phone number of the employee who texted me and told me that I was at the wrong gate which is literally 5 mins away I called twice and got the text that stamped 4:52 simple communication with peers could’ve made this all better.. please arrive a hour early just to be on the safe side below I attached the picture I took which was actually the employee gate as you can see I was at that gate from the screen shot picture at 4:40pm after waiting over 10 mins thinking someone would eventually open the gate

My son and I visited San Juan as an end of summer father and son extended weekend. We decided early on to tour the distillery, and selected the Founder'sTour. My expectations were not high, since I have visited breweries and distilleries in the past. We were greated at the pavillion by friendly staff, and at the bar by Eduardo, who were only surpassed only by the outgoing, professional and knowledgeable guide, William. The Tour was exceptional. William not only shared an encyclopedia of knowledge, but clearly showed his love and admiration for the company. He broadened my appreciation for rum (not a big rum fan previously) and made the experience personal, bringing back many great memories of my dad and uncles, cuban born admirers of many Cuban founded companies, Bacardi among them. Thanks to William and this tour, I will enjoy rum more frequently and more often in the future. Thank you, William, for a great experience, and an even greater memory with my son.

My partner and I just finished the mixology class. Getting there was pretty easy (we took the ferry from Old San Juan to Cataño then took a quick Uber there) when we got there the staff immediately welcomed us. They were all hella nice. Got our free cocktails, a mojito and a Cuba libre. Both were bussin. When the time came our tour guide/teacher Danny directed everyone in the class to the golf carts. We toured the grounds with a lil history lesson. It was actually pretty entertaining. Then we got to the class, made a couple cocktails, they were also bussin. Danny was amazing. He was knowledgeable, and enthusiastic. He had jokes, he had facts, he had some dance moves lol. Definitely a fun lil thing to do while in PR.

Amazing views and exhilarating hiking and water adventures! Our guide was great! You will definitely be pushed outside of your comfort zone!

The address does not pull up for Uber so you are basically in panic mode trying to get there. You sign up for the mixology class at 5:00. You call twice to let them know you are struggling with Uber to get there. You make the first phone call at 4:00 knowing you are trying to get there by 4:30. On the phone they say “No problem! Just get here safe.” We manage to get a taxi, then we are in massive traffic that Casa Bacardi obviously knows about. When you get there they say sorry about your luck on your Mixology class, but we can take you at 5:30. Of course we assumed it was for a later mixology class. It was for a complete different experience, rum tasting and no one gave us that information. You get a cheesy tour on a golf cart. You aren’t going into the facility for the tour. After the awful tasting rums, you get a coin for a free drink…well by the time we got out the only drinks available to us was a frozen daiquiri or a pina coloda. Don’t waste you time on this company. Poorly run and just want your money>

You're immediately greeted with great welcome vibes (and a free drink) from the bar. The tour was informative, and the mixology class was so fun! You get to make a couple of delicious cocktails before heading out to the gift shop.

Itsy was wonderful! Very knowledgeable and great energy. She seemed to enjoy her work and that made the tour even better. The pavilion food is fantastic. Shrimp arepas are super delicious. And the plantain cups. Drinks were very tasty and refreshing. An amazing time and great memories for us. 🤍 Thank you Casa Bacardiiiiiiii

Don’t book this!! The traffic is horrible and if you are late they will not refund money! Rude to customers ! You also cannot book in Uber it won’t pull up! 8 of us in the boat today! Don’t do it!!

This tour was great. Learned a lot about Rum and the Bacardi legacy. Our guide Valeria was outstanding. She made it interesting, fun and educational. She deserves a shout out! Thanks Val, you were amazing.