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Utair


656 reviews
Headquarters: Khanty-Mansiysk Airport, Khanty-Mansiysk 628012 Russia +7 3452 28 10 54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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656 Reviews from our TripAdvisor Community

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656 reviews from our community

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Showing 20: English reviews
Leipzig, Germany
Level 4 Contributor
41 reviews
35 helpful votes
Reviewed 4 days ago
NEW

It was impossible to check in online... As a result I spent around one hour to check in in the airport even I had no baggage. The distance between chairs is like for children, very uncimfortable. The airlines safe money for everithing includ aircondition on the ground so in the plane was very hot... No english on the board...

Russia Economy Berlin - Moscow
Helpful?
Thank TravellerQQQ
1 review
Reviewed 5 days ago
NEW
via mobile

I do not recommend anyone to use Utair. I had the most terrible experience with it. The staff was extremely rude and indifferent to my issue. The flight that was scheduled to leave from Moscow to Munich at 10:30am left 20 minutes earlier and left 5 passengers including myself behind! They changed the gate and didn’t make any announcements. They...

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Europe Economy Moscow - Munich

Helpful?
Thank Niniko K
Moscow, Russia
Level 3 Contributor
19 reviews
6 helpful votes
Reviewed 22 March 2018

Decided to book this flight because it was the cheapest (although the timetable is not very good - we arrived at 4 am). The overall impression is good. The flight attendants were very nice and polite.Smooth landing.

Domestic Economy Moscow - Murmansk
Helpful?
1 Thank Trang L
Ivanovo, Russia
Level 4 Contributor
42 reviews
41 helpful votes
Reviewed 20 March 2018

Rather short international flight from Russia to Austria: everything was as scheduled. The crew is very professional,cabin is clean. The jet itself is not old, though I couldn't determine the age exactly; everything worked fine, nothing was missed or out of order. The only thing to be mentioned: Utair is not big airline company, and perhaps that's the reason Vienna...

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Europe Economy Moscow - Vienna

Helpful?
1 Thank Serge M
Point Clare, Australia
Level 3 Contributor
23 reviews
15 helpful votes
Reviewed 27 December 2017

Good quality for a low cost company. Good choice of airport (Vnukovo) easy and fast to reach by train or bus. The flight was on time. Comfortable inside, leather chairs, friendly staff. Customer service available and accessibe 24/7 on their Russian social, but not via phone unless you enrol to a special service with upgrade :( Overall low price combined...

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Europe Economy Moscow - Vienna

Helpful?
1 Thank elena m
Berlin, Germany
Level 2 Contributor
7 reviews
7 helpful votes
Reviewed 15 December 2017

As a musician carrying a lute I would never in the world recommend this airline to anybody. I called their number in Moscow, no one could give me a strait answer weather I could buy an extra seat for my instrument or not. They suggested to go to the airport in Moscow and on arrival, after sending me to 4...

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Europe Economy Moscow - Berlin

Helpful?
3 Thank Cesar Q
Moscow, Russia
2 reviews
Reviewed 4 December 2017

Very good company, because value for money.To my mind, it's valid for short flights, because the seats are not so comfortable, and no food on board.

Europe Economy Moscow - Vienna
Helpful?
Thank Aleksander D D
Jerusalem, Israel
Level 4 Contributor
28 reviews
8 helpful votes
Reviewed 19 September 2017

Delayed opening of check in counter - efficient check in - old 737-500 plane - on time departure and arrival - refreshment offered on a 90 minutes flight.

Russia Economy Minsk - Moscow
Helpful?
Thank yyss1955
Level 4 Contributor
25 reviews
9 helpful votes
Reviewed 2 September 2017

Купил билеты из МСК в Салоники и обратно для пожилых родителей. Купил через anywayanyday.com. За месяц до предполагаемой поездки, получаю смс от anywayanyday.com, что обратный рейс отменен и что мне предлагается перенести дату вылета на 15 сентября вместо 14-го. Ну а дальше песня, финал которой сегодня в виде жуткого бюрократического письма от юр отдела Ютэир. Ни anyway ни Ютэир никак...

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Russia Economy Thessaloniki - Moscow

Helpful?
1 Thank Кирилл Н
Level 6 Contributor
128 reviews
98 helpful votes
Reviewed 11 August 2017

Flew after couple of years after previous flight. Was surprised with the fact that meal is excluded at all. Only water is available. You can not even buy something to eat. Fleet is not too young. Real lowcoster's quality, but prices are not low. I would avoid to fly with this company.

Domestic Economy Moscow - Tyumen
Helpful?
Thank Sergey L
See travel tips for airlines
“Very expensive with no service.”
TravellerQQQ, 16 Jun 2018 | Read review
“If you want to have the seat with extra legroom, you'll have to pay additional fee.”
164trangl, 22 Mar 2018 | Read review
“Best ticket price is at airline website, try to catch promos, they do it often.”
sergem751, 20 Mar 2018 | Read review
“it's probably better to walk than to use this company”
cesarq468, 15 Dec 2017 | Read review
“don't fly/не летать!”
F3138MZ_, 1 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Utair
Utair (UT) began operations in 1967 as a branch of Aeroflot serving the Tyumen Oblast. The airline is based at Khanty-Mansiysk Airport. Operation hubs include Moscow-Vnukovo, Surgut International, and Tyumen-Roschino airports. The Utair fleet includes the ATR 72-500, the Boeing 737-400, -500, -800, and the Boeing 767-200. Destinations include cities in Armenia, Azerbaijan, Austria, Belarus, Germany, Latvia, Milan, the Russian Federation, Tajikistan, and Uzbekistan.

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