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SunExpress


857 Reviews
Headquarters: PO Box 28, Antalya 07230 Turkey +90-444-0-797 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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857 Reviews from our TripAdvisor Community

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857 reviews from our community

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Showing 92: English reviews
Izmir, Turkey
Level 6 Contributor
87 reviews
17 helpful votes
Reviewed 2 days ago
NEW

There were some delays for other filights but this one was on time. Clean board, kind staff. There is not free food or drink, but you can buy any. I was satisfied. 15 kg is the limit for the luggage.

Domestic Economy Adana - Izmir
Helpful?
Thank onurcelik
Emmen, The Netherlands
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Had a nice flight from Cologne to Marsa Alam and back. On the way to Marsa Alam we got into a jetstream so we had some trubulence. The captain explained trough the speakers what a jetstream was and how long the turbulence should last. The way back was a very smooth flight. Prices in flight are ok, not to expensive...

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International Economy Bonn - Marsa Alam

Helpful?
Thank Roel B
Berlin, Germany
Level 6 Contributor
358 reviews
166 helpful votes
Reviewed 4 weeks ago

Day one our flight was cancelled so the crew had a hard job to make 171 people on board happy! They managed to do it. First of all the Chief-Pilot spoke in front of all passengers and all the crewmembers where smiling while doing the job. Because of the cancellation we all received free drinks on board which is a...

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International Economy Hurghada - Frankfurt

Helpful?
Thank mudhoney5
2 reviews
Reviewed 10 January 2018 via mobile

We have flown with this airlines for the first time. It was great service, nice and kind people, safe flight. We will definitely fly with them again and again. Also when you have questions you can ask on their whatsapp and they answer really fast and try to help you. I really can recommend SunExpress Airlines.

Europe Economy Vienna - Antalya
Helpful?
Thank Nikola B
Hannover, Germany
Level 5 Contributor
48 reviews
9 helpful votes
Reviewed 13 December 2017

Apparently, Lufthansa has established a strategic alliance with SunExpress. I recently purchased a ticket HAJ-FRA-MAD in the Lufthansa website. At no point during booking you were advised that the FRA-MAD flight was serviced by SunExpress, not Lufthansa. None of the information provided on my electronic reservation allows me to check-in online on SunExpress website, necessary to, for example, confirm booking...

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Europe Economy Frankfurt - Madrid

Helpful?
2 Thank AlfonsoMF
London
Level 6 Contributor
406 reviews
198 helpful votes
Reviewed 9 December 2017 via mobile

We have a great flight to Izmir. Our purpose of flight was business for a week. Crew was great. They were very helpful. The weather was great. Pilots were great. Food and Beverages are extra. We will fly again..

Domestic Economy Istanbul - Izmir
Helpful?
1 Thank adnanmordeniz
Odense, Denmark
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 4 December 2017

Lovely and relaxing trip. Staff on board okay. There is really good legroom. If you do not order the plane's food on board, you can buy some sandwiches there. Pretty good.

Europe Economy Copenhagen - Izmir
Helpful?
Thank Lissy Moos H
Zagreb, Croatia
Level 6 Contributor
90 reviews
19 helpful votes
Reviewed 4 December 2017

I expected to fly with Lufthansa new and high-tech planes but iz was Sunexpres' old Boeing 737. It was clear inside cabin that plane is vera very old. We had 20 minutes dely, so it was nightmare to catch next plane. But surprisingly nice staff in the plane: flight attendants were very nice, polite, among best I have ever seen....

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Europe Economy Madrid - Frankfurt

Helpful?
1 Thank dpocanic
1 review
Reviewed 24 November 2017 via mobile

Absolutely woeful Travelled Business Class via Lufthansa. Worse than economy. Never again. Poor and unfriendly service from cabin crew except one young lady. The meal was awful. I would never travel with them again.

Europe Economy Larnaca - Frankfurt
Helpful?
Thank Dave H
1 review
Reviewed 31 October 2017 via mobile

I am so disappointed with Sun Express. After arriving in Antalya and collecting our bags we noticed our brand new suitcase (first time I had used it too!) had been ripped all down the side and all the material was hanging off. Great! So we took it to the lost and found office in the airport and completed a dorm...

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Domestic Economy Diyarbakir - Antalya

Helpful?
Thank Zoie H
See travel tips for airlines
“When booking thr Lufthansa web site, make sure all your flights are serviced by Lufthansa”
AlfonsoMF, 13 Dec 2017 | Read review
“take care to book original Lufthansa flight, not Sunexpress...”
dpocanic, 4 Dec 2017 | Read review
“Do not use the Lufthansa / SunExpress connection.”
Sentimental_Journer, 28 Sep 2017 | Read review
“For your own comfort and nerves I reccommend to select another airline”
, 25 Sep 2017 | Read review
“just get it”
877engine, 7 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About SunExpress
SunExpress (XQ) is a Turkish airline based in Antalya. It operates from hubs at Adnan Menderes Airport (ADB) and Antalya Airport (AYT). The carrier is jointly owned by Turkish Airlines (TK) and Lufthansa (LH). SunExpress flies to more than 100 destinations, including about 20 cities across Turkey. International flights are available to countries in Europe, Africa and the Middle East. The airline has a fleet of 71 aircraft: Three Airbus A330-200, five Boeing 737-700, three Boeing 737-900ER and 60 Boeing 737-800. Each plane is configured with a single Economy Class cabin.

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